Lead and undertake clinical audits, quality reviews, and investigations across Integrated Care and EMS Coordination.
Review prioritisation, triage, streaming, and clinical navigation decisions to support safe and effective care.
Identify themes, risks, and learning, translating findings into service improvements and organisational learning.
Provide specialist feedback, training, mentoring, and support to Clinical Navigators and other clinicians.
Support investigations, complaints, serious incidents, and clinical reviews, producing reports and recommendations.
Contribute to clinical pathways, policies, quality standards, clinical governance, and patient safety initiatives.
Work with colleagues to promote continuous quality improvement and participate in audit calibration and quality assurance activities.
Maintain clinical credibility through clinical navigation practice and support senior managers as required., Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or cumulatively for 12 months or cumulatively for 12 months.
UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or cumulatively for 12 months or cumulatively for 12 months.
Job summary Are you an experienced clinician with a passion for patient safety, clinical quality, and service improvement?
We are seeking an experienced and enthusiastic Quality Auditor (Clinical Navigator) to join our Operations Quality Team.
This is an exciting opportunity to influence the quality and safety of remote clinical decision-making across Emergency Medical Services (EMS) Coordination and Integrated Care. You will lead audits, investigations, and quality reviews, using your expertise in clinical navigation, risk management, and patient-centred care to drive continuous improvement. You will provide feedback, training, and leadership to clinicians, identify learning from incidents and audits, and work with clinical leaders, operational teams, and governance colleagues to support safe and effective services.
We are looking for a registered healthcare professional with significant experience in urgent, emergency, or remote care, strong clinical judgement, and the ability to influence and develop others.
Comprehensive training and support will be provided in the Clinical Navigator audit tool and framework, quality assurance processes, and audit calibration.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Registered healthcare professional (HCPC/NMC)
Registered healthcare professional (HCPC/NMC) with a degree-level qualification or equivalent experience.
Significant experience in urgent, emergency, or remote care, including clinical navigation or clinical decision-making.
Experience in leadership, audit, governance, quality assurance, or service improvement.
Person Specification
Person Specification Qualifications and Knowledge Essential Degree-level qualification or equivalent experience in a relevant clinical field
Registered Health Care Professional (HCPC/NMC)
Evidence of leadership, service improvement and quality assurance qualification or experience
Medical Priority Dispatch System (MPDS) and Emergency Communication Nurse System qualification, or willingness to undertake
Clinical Navigator qualified or willing to work towards
Completion of a Remote Clinical Decision-making module (relevant experience or willingness to undertake) which includes using the latest technology, specialised systems and software.
Desirable Leadership or management qualification to level 5.
Audit, education, or mentorship qualification.
Experience Essential Extensive Clinical experience in urgent / emergency and remote care environments
Experience of working in a clinical navigational role, EMSC or similar high pressure decision-making roles within the remote space
Experience in audit, investigation or governance processes
Proven ability to lead, influence and support clinical teams in complex environments
Experience of analysing data, identifying themes and trends, producing reports to inform improvement
Desirable Experience leading investigations into complaints or serious incidents
Experience in pathway design or system level service improvement
Skills and Attributes Essential Highly developed clinical judgement and decision-making skills
Strong leadership, influencing and mentoring capability
Ability to analyse complex information and make evidence-based recommendations
Ability to work under pressure and managing competing priorities
Strong problem-solving, critical thinking and organisational skills
Desirable Experience with audit systems / software (e.g. AQUA)
Welsh language skills levels 1-5 in understanding, speaking, reading and writing in Welsh
Other Essential Ability to travel across Trust sites as required, Qualifications and Knowledge Essential Degree-level qualification or equivalent experience in a relevant clinical field
Registered Health Care Professional (HCPC/NMC)
Evidence of leadership, service improvement and quality assurance qualification or experience
Medical Priority Dispatch System (MPDS) and Emergency Communication Nurse System qualification, or willingness to undertake
Clinical Navigator qualified or willing to work towards
Completion of a Remote Clinical Decision-making module (relevant experience or willingness to undertake) which includes using the latest technology, specialised systems and software.
Desirable Leadership or management qualification to level 5.
Audit, education, or mentorship qualification.
Experience Essential Extensive Clinical experience in urgent / emergency and remote care environments
Experience of working in a clinical navigational role, EMSC or similar high pressure decision-making roles within the remote space
Experience in audit, investigation or governance processes
Proven ability to lead, influence and support clinical teams in complex environments
Experience of analysing data, identifying themes and trends, producing reports to inform improvement
Desirable Experience leading investigations into complaints or serious incidents
Experience in pathway design or system level service improvement
Skills and Attributes Essential Highly developed clinical judgement and decision-making skills
Strong leadership, influencing and mentoring capability
Ability to analyse complex information and make evidence-based recommendations
Ability to work under pressure and managing competing priorities
Strong problem-solving, critical thinking and organisational skills
Desirable Experience with audit systems / software (e.g. AQUA)
Welsh language skills levels 1-5 in understanding, speaking, reading and writing in Welsh
Other Essential Ability to travel across Trust sites as required
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities
Quality Auditor (Clinical Navigator) in Pontypool employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
