Job summaryCare Coordinators play an
important role in the PCN by identifying and supporting patients manage their
long-term health conditions. Care Coordinators work closely with GPs and
practice teams to manage a caseload of patients, ensuring that appropriate
support is made available to them and their carers; supporting them to
understand and manage their condition and ensuring their changing needs are
addressed.The role of Care Coordinator provides
support to the practice by being a supportive link between the reception team
and the clinicians to provide the best outcome for the patient. The workload
can vary between managing invites for health reviews, arranging appointments
and managing referrals to social prescribing link workers, health and wellbeing
coaches and other professionals where appropriate. The role also involves collaborative
working with our PCN pharmacy service which can include project work such as identifying
patients, arranging and analysing metrics required for the pharmacy team to assess
their medication needs.NB This is NOT a 'hands on care' role - it is an administrative role that includes patient contact mainly by phone.Main duties of the job
Contacting patients by telephone / email / text
message / letter to make appointments for Health Care Assistants, Nurses, Nurse
Practitioners, GPs as required for long term condition management as specified
by practice.
Support triage of information received via
AccuRx or via other platforms.
Administration support for the practice team.
Use internal and external email and the internet
to keep up to date and send and receive messages.
Supporting patients with referral to external
services such as Social Prescribing and befriending services.
Respond, using a helpful and problem-solving
approach, to all queries and requests for assistance from staff and other
visitors.About usDrake Medical Alliance Limited is the incorporated vehicle for DMA PCN to employ ARRS and other staff under a standardised set of Terms and Conditions. It is owned and operated by the 5 GP Practices that make up DMA PCN.Each Practice has a Care Co-ordinator that works in Practice for 4 days a week and in the PCN offices for one day a week. This job will mainly be based at Lisson Grove Medical Centre, Woolwell and PCN Offices in EstoverDetailsDate posted15 October 2026Pay schemeOtherSalary
13.36 an hour
Pay reviewed after successful probation
ContractPermanentWorking pattern
Full-time,
Part-time,
Compressed hours
Reference numberA Job locationsLisson Grove Medical Centre3-5 Lisson GroveMutleyPlymouthPL4 7DLUnited KingdomNorth Road West Medical Centre167 North Road WestPLYMOUTHPL1 5BZUnited KingdomWoolwell Medical CentreSchool DrivePLYMOUTHPL6 7THUnited KingdomWycliffe Surgery8 Cattedown RoadPLYMOUTHPL4 0BZUnited KingdomDrake Medical Alliance NetworkAirport Business Centre,10 Thornbury Road,PlymouthDevonPL6 7PPUnited KingdomKnowle House Surgery4 Meavy WayPLYMOUTHPL5 3JBUnited KingdomRoborough Surgery1 Eastcote ClosePLYMOUTHPL6 6PHUnited KingdomJob descriptionJob responsibilities1.
Main Duties Of Job
Contacting patients by telephone / email / text
message / letter to make appointments for Health Care Assistants, Nurses, Nurse
Practitioners, GPs as required for long term condition management as specified
by practice.
Support triage of information received via
AccuRx or via other platforms.
Administration support for the practice team.
Use internal and external email and the internet
to keep up to date and send and receive messages.
Supporting patients with referral to external
services such as Social Prescribing and befriending services.
Respond, using a helpful and problem-solving
approach, to all queries and requests for assistance from staff and other
visitors.2.
Technical and Administrative
Use SystmOne to access patient records, book
blood tests and arrange routine appointments with the appropriate clinician.
Help people to manage their needs through
answering queries, making and managing appointments, and ensuring that people
have good quality written or verbal information to help them make choices about
their care.
Provide expertise to address both the public
health and social care needs of patients, including lifestyle advice, service
information, and help in tackling local health inequalities.
Ensure appropriate onward referral of urgent
issues to an appropriate clinician.
Support the coordination and delivery of
multidisciplinary teams.
Raise awareness of how to identify patients who
may benefit from shared decision making and support PCN staff and patients in
having these conversations.
Maintain records of referrals and interventions
to enable monitoring and evaluation of service.
Ensure appropriate SNOMED codes are used to
record activity. 3.
Enable Access to Personalised Care and Support
Have a positive, empathetic, and responsive
conversation with the person, and their family and carer(s) about their needs.
Work towards increasing patients understanding
of how to manage and develop health and wellbeing through offering advice and
guidance.
Work with the wider PCN, MDTs and the social
prescribing service to look at how to support patients requiring personalised
care and support.
Support patients as guided by the practice to
manage health inequalities. 4.
Coordinate and Integrate Care
Making and managing appointments for patients,
related to primary, secondary, community, local authority, statutory, and
voluntary organisations.
Help people transition seamlessly between
secondary and community care services, conducting follow-up appointments, and
supporting people to navigate through wider the health and care system.
Refer onwards to social prescribing link workers
and health and wellbeing coaches where required.
Regularly liaise with the range of
multidisciplinary professionals and colleagues involved in the persons care,
facilitating a coordinated approach and ensuring everyone is kept up to date so
that any issues or concerns can be appropriately addressed and supported.
Actively participate in multidisciplinary team
meetings in the PCN as and when appropriate.
Identify when action or additional support is
needed, alerting a named clinical contact in addition to relevant
professionals, and highlighting any safety concerns.
Record what interventions are used to support
people, and how people are developing on their health and care journey.
Demonstrate a flexible attitude and be prepared
to carry out other duties as may be reasonable required from time to time
within the general character of the post or the level of responsibility of the
role, ensuring that work is delivered in a timely and effective manner.
Identify opportunities and gaps in the service
and provide feedback to continually improve the service and contribute to
business planning.
Work in accordance with the practices and PCNs
policies and procedures.
Contribute to the wider aims and objectives of
the PCN to improve and support primary care.
Job description
Job responsibilities1.
Main Duties Of Job
Contacting patients by telephone / email / text
message / letter to make appointments for Health Care Assistants, Nurses, Nurse
Practitioners, GPs as required for long term condition management as specified
by practice.
Support triage of information received via
AccuRx or via other platforms.
Administration support for the practice team.
Use internal and external email and the internet
to keep up to date and send and receive messages.
Supporting patients with referral to external
services such as Social Prescribing and befriending services.
Respond, using a helpful and problem-solving
approach, to all queries and requests for assistance from staff and other
visitors.2.
Technical and Administrative
Use SystmOne to access patient records, book
blood tests and arrange routine appointments with the appropriate clinician.
Help people to manage their needs through
answering queries, making and managing appointments, and ensuring that people
have good quality written or verbal information to help them make choices about
their care.
Provide expertise to address both the public
health and social care needs of patients, including lifestyle advice, service
information, and help in tackling local health inequalities.
Ensure appropriate onward referral of urgent
issues to an appropriate clinician.
Support the coordination and delivery of
multidisciplinary teams.
Raise awareness of how to identify patients who
may benefit from shared decision making and support PCN staff and patients in
having these conversations.
Maintain records of referrals and interventions
to enable monitoring and evaluation of service.
Ensure appropriate SNOMED codes are used to
record activity. 3.
Enable Access to Personalised Care and Support
Have a positive, empathetic, and responsive
conversation with the person, and their family and carer(s) about their needs.
Work towards increasing patients understanding
of how to manage and develop health and wellbeing through offering advice and
guidance.
Work with the wider PCN, MDTs and the social
prescribing service to look at how to support patients requiring personalised
care and support.
Support patients as guided by the practice to
manage health inequalities. 4.
Coordinate and Integrate Care
Making and managing appointments for patients,
related to primary, secondary, community, local authority, statutory, and
voluntary organisations.
Help people transition seamlessly between
secondary and community care services, conducting follow-up appointments, and
supporting people to navigate through wider the health and care system.
Refer onwards to social prescribing link workers
and health and wellbeing coaches where required.
Regularly liaise with the range of
multidisciplinary professionals and colleagues involved in the persons care,
facilitating a coordinated approach and ensuring everyone is kept up to date so
that any issues or concerns can be appropriately addressed and supported.
Actively participate in multidisciplinary team
meetings in the PCN as and when appropriate.
Identify when action or additional support is
needed, alerting a named clinical contact in addition to relevant
professionals, and highlighting any safety concerns.
Record what interventions are used to support
people, and how people are developing on their health and care journey.
Demonstrate a flexible attitude and be prepared
to carry out other duties as may be reasonable required from time to time
within the general character of the post or the level of responsibility of the
role, ensuring that work is delivered in a timely and effective manner.
Identify opportunities and gaps in the service
and provide feedback to continually improve the service and contribute to
business planning.
Work in accordance with the practices and PCNs
policies and procedures.
Contribute to the wider aims and objectives of
the PCN to improve and support primary care.Person Specification
Skills
EssentialPrioritise and work to deadlines.Outstanding organisational skillsWork effectively and collaboratively as part of a team but also autonomously.High level and adaptable communication skills across a range individuals of all ages, backgrounds and cultures with varying social and emotional needsUnderstanding the impact of economic and environmental factors on peoples health and wellbeingPromote and maintain good working relationships with a variety of external partners.Keep accurate records of discussions and clearly replicate discussions in writingWork on own initiative but within constraints of the role.Full, valid driving licence and use of own car.Meet DBS standards and Criminal Record checks.DesirableUnderstanding of and commitment to equality, diversity and inclusionAbility to competently use technology and IT systems including word processing, email and the internet to create simple personalised plans with individualsAbility to work across multiple sites Provide motivational coaching with the ability to inspire trust and confidenceConfident and comfortable with difficult situationsPatient, friendly and approachableAble to work under pressure and emotionally resilientAbility to work flexible hours which may include evenings or weekendsAbility to actively listen, empathise with people and provide non-judgemental supportAbility to respect and value individual lifestyles, backgrounds and cultures.
Qualifications
EssentialDemonstrable commitment to personal and professional developmentProficient in the use of Microsoft Office applications.
Experience
EssentialExperience of supporting people, their families and carers in a paid or unpaid capacityExperience of working in a community settingExperience of handling confidential information.Experience of collecting and recording information and dataAbility to identify risk to self and others, Identifying and reporting safeguarding incidentsDesirableExperience of working in or with voluntary organisations or groups in a paid or unpaid capacityExperience of working collaboratively with different organisations, building trust, confidence and partnershipsExperience of working with GPs and/or other Health or Social Care providers or knowledge of how systems work
Person Specification
Skills
EssentialPrioritise and work to deadlines.Outstanding organisational skillsWork effectively and collaboratively as part of a team but also autonomously.High level and adaptable communication skills across a range individuals of all ages, backgrounds and cultures with varying social and emotional needsUnderstanding the impact of economic and environmental factors on peoples health and wellbeingPromote and maintain good working relationships with a variety of external partners.Keep accurate records of discussions and clearly replicate discussions in writingWork on own initiative but within constraints of the role.Full, valid driving licence and use of own car.Meet DBS standards and Criminal Record checks.DesirableUnderstanding of and commitment to equality, diversity and inclusionAbility to competently use technology and IT systems including word processing, email and the internet to create simple personalised plans with individualsAbility to work across multiple sites Provide motivational coaching with the ability to inspire trust and confidenceConfident and comfortable with difficult situationsPatient, friendly and approachableAble to work under pressure and emotionally resilientAbility to work flexible hours which may include evenings or weekendsAbility to actively listen, empathise with people and provide non-judgemental supportAbility to respect and value individual lifestyles, backgrounds and cultures.
Qualifications
EssentialDemonstrable commitment to personal and professional developmentProficient in the use of Microsoft Office applications.
Experience
EssentialExperience of supporting people, their families and carers in a paid or unpaid capacityExperience of working in a community settingExperience of handling confidential information.Experience of collecting and recording information and dataAbility to identify risk to self and others, Identifying and reporting safeguarding incidentsDesirableExperience of working in or with voluntary organisations or groups in a paid or unpaid capacityExperience of working collaboratively with different organisations, building trust, confidence and partnershipsExperience of working with GPs and/or other Health or Social Care providers or knowledge of how systems workDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameDrake Medical Alliance Primary Care NetworkAddressLisson Grove Medical Centre3-5 Lisson GroveMutleyPlymouthPL4 7DLUnited KingdomEmployer's websiteEmployer detailsEmployer nameDrake Medical Alliance Primary Care NetworkAddressLisson Grove Medical Centre3-5 Lisson GroveMutleyPlymouthPL4 7DLUnited KingdomEmployer's website
Care Co-ordinator in Plymouth employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
