Radiology Systems Manager in Peterlee

An exciting opportunity has arisen for a Radiology Systems Manager, with great interpersonal skills and a strong commitment to team working to join the Health Informatics team, delivering outstanding service for County Durham and Darlington NHS Foundation Trust. The primary focus of the role will be the support, configuration and maintenance of the Trust's core Radiology systems, providing a high quality service built on your foundations as an experienced IM&T professional. Furthermore, your role is critical to the implementation of the Digital Strategy within the Trust's Radiology service, as the subject matter expert delivering complex programmes and the provision of high quality support.

Main duties of the job

• The post holder will be expected to lead a small team to comprehensively manage the Trust's core Radiology systems in line with Trust policies and procedures as well as providing support to any other secondary systems as requested.
• The role is key in strategic planning, implementation and technical development/configuration of the Core Systems and Services, providing specialist advice and guidance for the Radiology specialty and other users including General Practitioners and other Trusts.
• The post holder will work within and promote Health Informatics working practices following ITIL framework and best practice.
• They will ensure Core Systems are operating in a secure and compliant environment warranting disaster recovery plans exist and are tested.
• The post holder will provide line management to a team of support staff.

Job responsibilities

• To support proactive system monitoring and management to ensure that core Radiology systems are functioning correctly, take appropriate remedial action where not the case, analyse patterns and raise incidents/concerns with Health Informatics colleagues or System Suppliers as required ensuring any corrective actions are applied and tested according to best practice (ITIL) procedures.
• To be responsible for the management of a secure suite of Radiology systems, compliant with Trust policies and procedures.
• To contribute to the production and maintenance of technical documentation and operational procedures.
• To ensure that the minimum downtime results from system failure, taking personal responsibility for ensuring action is taken as soon as is practically possible.
• To work with colleagues to proactively maintain system infrastructure in a secure and non-vulnerable state, assessing risk, designing Disaster Recovery plans and periodically scenario testing to provide assurance to the service and Trust.
• Support of service modernisation through the implementation of technology.
• The role will provide advice to executive bodies, the service and wider Trust groups on Radiology system matters and future strategies based on changing technologies and legislation or guidelines; ensuring that digital solutions continue to meet user and stakeholder needs, ensuring minimal clinical risk to patients.
• To design and develop ad-hoc and periodic reporting using recognised reporting tools.
• To provide line management, including appraisal and development planning, to a small team assisting you in the delivery of Radiology System Management.

Person Specification

• Special Requirements
• Essential commitment to maintaining and developing own specialist, leadership and cross-domain expertise.
• Able to travel independently between Trust sites.
• Able to participate in out-of-hours, on-call or major incident arrangements where required.
• Flexible, reliable and able to work under pressure while maintaining patient safety, confidentiality and professional standards.
• Qualifications
• Educated to degree level in information technology, health informatics, a relevant clinical or scientific discipline, or able to demonstrate equivalent specialist knowledge gained through substantial experience.
• ITIL Foundation qualification or equivalent service management knowledge and experience.
• Evidence of continuing professional development relevant to clinical systems leadership, digital governance and people management.
• Experience
• Substantial experience managing and supporting business-critical clinical systems in a complex integrated environment.
• Experience of PACS and RIS administration, management or implementation, including interfaces, upgrades, testing and operational support.
• Extensive experience of complex incident investigation, problem resolution, change control and end-user support.
• Line management experience, including leading, motivating, performance managing and developing staff.
• Experience developing, maintaining and testing business continuity and disaster recovery plans.
• Experience of supplier performance management and delivering system upgrades, projects or service improvements.
• Experience working with clinical and operational stakeholders and communicating risks, options and recommendations to senior groups.
• Special Skills & Knowledge
• Advanced specialist knowledge of clinical application management, configuration, interfaces, testing, change control and service support in a complex integrated environment.
• Detailed understanding of PACS and RIS workflows, imaging data, modality connectivity, worklists and dependencies with other clinical systems.
• Ability to analyse and resolve complex or highly complex system issues, assess risk and make sound decisions where there may be competing priorities or no precedent.
• Knowledge of information governance, data protection, Caldicott principles, cyber security, clinical safety, access control, audit and NHS data standards.
• Strong leadership, communication, negotiation and influencing skills, including the ability to explain complex and sensitive information to technical, clinical, operational and senior audiences.
• Ability to plan and prioritise a demanding portfolio, lead teams through change and maintain effective governance, documentation and assurance.