At a Glance
- Tasks: Lead the Clinical Administration Division to enhance patient care and operational efficiency.
- Company: Join Royal Papworth Hospital, a leading heart and lung hospital in the UK.
- Benefits: Competitive salary, professional development, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for growth and collaboration in a diverse team.
- Why this job: Be an inspirational leader driving change in a top-rated healthcare environment.
- Qualifications: Senior operational management experience in healthcare and strong leadership skills required.
The predicted salary is between 79504 - 91609 £ per year.
We are seeking an exceptional Divisional Director of Operations for Clinical Administration to join our divisional leadership team on a fixed term / secondment basis. Reporting to the Deputy Chief Operating Officer, you will lead the Trust-wide Clinical Administration Division, overseeing booking pathways, reception services, ward administration, MDT coordination, secretarial services, and other core administrative functions that support the delivery of outstanding patient care.
You will provide strategic and operational direction, drive service improvement, lead performance against key access standards, support workforce development, and ensure high-quality, efficient services across the Trust. We are looking for an inspirational leader who brings:
- Significant senior operational management experience within an acute or specialist healthcare setting.
- A strong track record of delivering operational performance, service transformation and continuous improvement.
- Extensive experience in financial management, demand and capacity planning, and performance management.
- Exceptional leadership, influencing and relationship-building skills.
- The ability to lead complex change programmes while maintaining a focus on patient experience and staff engagement.
- A commitment to our values: compassion, excellence and collaboration.
This role will include some out of hours and weekend working. For an informal chat contact Zoe Robinson, Deputy Chief Operating Officer.
Main duties of the job
- Leadership and strategy: lead Trust-wide Clinical Administration functions to drive improvement initiatives and optimise patient care pathways.
- Operational excellence: develop and implement operational strategies to ensure the highest standards of patient care, outcomes and experience. Lead workforce, financial and capacity planning, delivering performance targets, efficiency programmes and sustainable service improvements.
- Team management and development: foster an environment of continuous improvement and support the development of staff.
- Collaboration and stakeholder engagement: work closely with internal and external stakeholders to ensure system-wide goals are aligned.
- Decision-making and influence: influence Trust-wide initiatives and provide advice and guidance to senior management. You will deputise for the Deputy Chief Operating Officer when required.
Key Attributes:
- Proven track record of delivering performance improvement, service redesign and complex organisational change.
- Strong financial, analytical and demand and capacity planning skills, with the ability to interpret data and drive informed decision-making.
- Inspirational and compassionate leader, able to influence, engage and build effective relationships.
- Values-driven, resilient and collaborative, with a commitment to delivering excellent patient and staff experiences.
The role is based at the Cambridge Biomedical Campus with a requirement to work at Kingfisher House, Huntingdon.
About us
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure. Based on the Cambridge Biomedical Campus, the largest centre of medical research and health science in Europe, the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality. The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
Divisional Director of Operations - Clinical Administration in Peterborough employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
StudySmarter Expert Advice🤫
We think this is how you could land Divisional Director of Operations - Clinical Administration in Peterborough
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National Health Service.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National Health Service.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like National Health Service, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Divisional Director of Operations - Clinical Administration in Peterborough
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National Health Service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National Health Service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National Health Service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National Health Service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National Health Service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National Health Service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
