Patient Flow Facilitator

Job summaryAre you looking for a new challenge? Would you like a post which is exciting and varied with patient focus discharge in mind?An exciting opportunity has arisen for a proactive and friendly person to join a well-established team dedicated to patient flow.We are looking to recruit a motivated individual who possesses excellent communication skills, and can work well under pressure to co-ordinate discharges with families and the medical team.The team has many disciplines and is forever growing with passionate people providing high standards of care to patients Recent developments have led to a stronger focus on providing Safe and Compassionate care to our patients and this has increased opportunities available to learn, develop and expand your career. So while we are developing, you can too - within a professionally challenging yet exciting environmentMain duties of the jobGather and be aware of information given and decisions made by the multi-disciplinary teamClearly present the patient's point of view to others, including promoting and protecting the interests and dignity of patientsCommunicate sensitively, confidentially and with empathy to meet the wide ranging physical and emotional needs of patients and their carers and familiesCommunicate with patients, carers, relatives and professionals at all levels involved in the discharge planning processCommunicate with Local Authority care managers to ensure consistent approach and joint working in the interests of patientsProvide accurate, timely and relevant handover information using electronic systems where availableRecord information about patients in a safe, accurate and consistent manner using appropriate tools and techniques, including electronic and written formats as close to point of care as possibleMaintain confidentiality at all times, as required by legislation and trust policyAbout usOur vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.The trust employs more than 9,000 staff and has a turnover of over 500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.DetailsDate posted10 November 2026Pay schemeAgenda for changeBandBand 4Salary 28,392 to 31,157 a year per annum ContractPermanentWorking pattern Full-time Reference number251-CORP1494-PFFJob locationsRoyal Hampshire County Hospital(Cross Site)Basingstoke, Winchester, Andover (Cross Site)RG24 9NAUnited KingdomJob descriptionJob responsibilitiesHappy to Talk Flexible Working - all requests for flexible and part time working will be considered.Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.If you have any further queries, please do not hesitate to contact us. Job description Job responsibilitiesHappy to Talk Flexible Working - all requests for flexible and part time working will be considered.Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.If you have any further queries, please do not hesitate to contact us.Person Specification Training and Qualifications EssentialLiteracy level 2 or equivalent (GCSE A-C/4-9)Evidence of continuous professional developmentConfident IT user with ability to learn HHFT systems.DesirableNVQ level 3 or above in Health and Social Care or working towards an award.Training in patient flow, discharge planning or improvement methodologies. Experience and knowledge EssentialExperience working within a healthcare, social care or operational setting.Experience working as part of a multidisciplinary team.Understanding of patient pathways in acute and/or community settings.Awareness of discharge processes, Home First principles and community support options.Understanding of confidentiality, safeguarding and patient safety.Ability to prioritise and manage multiple tasks in a pressured environment.DesirableExperience in patient flow, discharge coordination or bed management.Familiarity with HHFT systemsExperience supporting virtual ward or remote monitoring services. Skills and ability EssentialExcellent communication and interpersonal skills, with the ability to work with a wide range of staff.Ability to handle sensitive or challenging conversations professionally.Strong organisational skills and attention to detail.Ability to work independently and collaboratively.Able to interpret and record information accurately in real time.DesirableSkilled at working with different stakeholders including patients, staff managers and cliniciansAbility to interpret flow data and recognise themes.Experience facilitating board/flow rounds. Other EssentialFlexible and able to work across HHFT sites.Demonstrates HHFT values in daily practice.DesirableFull UK driving licence and access to transport for inter-site travel. Person Specification Training and Qualifications EssentialLiteracy level 2 or equivalent (GCSE A-C/4-9)Evidence of continuous professional developmentConfident IT user with ability to learn HHFT systems.DesirableNVQ level 3 or above in Health and Social Care or working towards an award.Training in patient flow, discharge planning or improvement methodologies. Experience and knowledge EssentialExperience working within a healthcare, social care or operational setting.Experience working as part of a multidisciplinary team.Understanding of patient pathways in acute and/or community settings.Awareness of discharge processes, Home First principles and community support options.Understanding of confidentiality, safeguarding and patient safety.Ability to prioritise and manage multiple tasks in a pressured environment.DesirableExperience in patient flow, discharge coordination or bed management.Familiarity with HHFT systemsExperience supporting virtual ward or remote monitoring services. Skills and ability EssentialExcellent communication and interpersonal skills, with the ability to work with a wide range of staff.Ability to handle sensitive or challenging conversations professionally.Strong organisational skills and attention to detail.Ability to work independently and collaboratively.Able to interpret and record information accurately in real time.DesirableSkilled at working with different stakeholders including patients, staff managers and cliniciansAbility to interpret flow data and recognise themes.Experience facilitating board/flow rounds. Other EssentialFlexible and able to work across HHFT sites.Demonstrates HHFT values in daily practice.DesirableFull UK driving licence and access to transport for inter-site travel.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameHampshire Hospitals NHS Foundation TrustAddressRoyal Hampshire County Hospital(Cross Site)Basingstoke, Winchester, Andover (Cross Site)RG24 9NAUnited KingdomEmployer's websiteEmployer detailsEmployer nameHampshire Hospitals NHS Foundation TrustAddressRoyal Hampshire County Hospital(Cross Site)Basingstoke, Winchester, Andover (Cross Site)RG24 9NAUnited KingdomEmployer's website