At a Glance
- Tasks: Lead patient engagement initiatives and enhance communication for diverse communities.
- Company: Join the outstanding Homerton Healthcare NHS Foundation Trust, a leader in patient care.
- Benefits: Enjoy competitive salary, career development, and a supportive work environment.
- Other info: Be part of a dynamic team committed to equality and inclusion.
- Why this job: Make a real difference in patient experiences and help shape healthcare services.
- Qualifications: Degree level education or equivalent experience in user involvement and data analysis.
The predicted salary is between 47951 - 56863 £ per year.
The post holder will be responsible for supporting to implement the Trust's Patient Experience strategy. This includes developing regular patient engagement opportunities, and ensuring patient information meets the National Accessible Information Standard (AIS).
Main duties of the job include supervising the Volunteer Co-ordinator, who manages the Homerton Helpers Volunteer Service. The post holder will be an expert in understanding the AIS and support services to improve information and communication with patients who require additional adjustments and support. They will lead on ensuring patient experience feedback from local and national surveys, such as Friends and Family Test (FFT), is used to improve services. They will work creatively to broaden patient representation and engagement to include the diverse demographic of City and Hackney, ensuring multiple opportunities for the patient voice to be heard and understood.
The post holder will support services to collect feedback effectively to make service changes that improve the patient experience. They will provide advice and expertise to ensure the Trust is working within the AIS and Trust policy. Additionally, they will identify opportunities to engage and recruit service users, their relatives and carers to become involved in improvement and experience activities.
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond. We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC). Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients.
Details:
- Date posted: 03 November 2026
- Pay scheme: Agenda for change
- Band: Band 6
- Salary: £47,951 to £56,863 a year p.a. inc.
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 293-CSEP-0746
- Job locations: Homerton Hospital, London, E9 6SR, United Kingdom
Person Specification:
- Education/Qualification: Educated to degree level or equivalent relevant experience
- Skills/Abilities: Clear communicator with excellent use of written and spoken English - including report writing, presentation skills and listening abilities. Able to manage, maintain and update a database. Strong skills of teamwork and cross organisational and professional boundaries. Independent in managing own time and workload effectively, able to work under own initiative and flexibly prioritise work under pressure.
- Experience: Practical knowledge of user involvement or consultation. Experience of analysing data and writing reports. Experience of providing services to a diverse community. Able to provide complex information in a format easily understandable to the enquirer.
- Knowledge: Understanding of patient experience and its drivers. Awareness of the requirements of the Patient Information Standard and the Accessible Patient Information Standard.
- Trust Values: Understanding and demonstration of the Trust Values. Commitment and adherence to equality, diversity and inclusion.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Patient Engagement and Information Coordinator employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Engagement and Information Coordinator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National Health Service.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National Health Service.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like National Health Service, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Engagement and Information Coordinator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National Health Service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National Health Service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National Health Service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National Health Service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National Health Service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National Health Service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
