At a Glance
- Tasks: Be the friendly face of our practice, guiding patients and managing enquiries.
- Company: Join Rock Healthcare, a dynamic GP practice with a supportive team.
- Benefits: Earn £13.45 an hour plus NHS pension, with flexible part-time hours.
- Other info: Great opportunity for career growth in a modern healthcare setting.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: GCSEs in Maths and English, plus experience in a fast-paced environment.
The predicted salary is between 28530 - 34870 £ per year.
Rock Health Care are looking for a professional Patient Advisor to join our friendly Practice team. Working on our main reception desk, you will step straight into a vital role as our first point of contact for everyone who walks through the door. Daily life in this role is all about patient care, meaning you will guide visitors through their enquiries and ensure a smooth, helpful experience whether they call us or visit in person.
This full-time position requires 37.5 hours per week, with shifts between 08:00 and 18:30, Monday to Friday.
Main duties of the job:
- Act as the main point of contact for the practice, welcoming patients, medical students, pharmaceutical reps, and external visitors from the CQC and ICB.
- Handle a high volume of face-to-face and telephone enquiries from patients and other healthcare professionals, helping them navigate services efficiently.
- Manage the clinic diaries by booking patients in with GPs and other healthcare staff quickly and accurately to minimise waiting times.
- Generate and process repeat and routine prescription requests accurately and efficiently in line with practice guidelines.
- Update and maintain electronic patient records, handling clinical coding and document processing using Docman.
- Stay on top of daily workflow tasks, patient messages, and incoming correspondence in the generic practice email inbox.
- Support the team by preparing meeting agendas, distributing paperwork, and taking accurate minutes during staff meetings.
- Monitor stock levels and handle ordering to ensure the reception area and front desk have all necessary supplies.
- Take responsibility for the reception environment, keeping patient noticeboards and information leaflets organised, accessible, and up to date.
About us:
Rock Healthcare is a long established, forward thinking and dynamic GP Practice currently serving around 9,500 patients. We are based at Moorgate Primary Care Centre in Bury. The site is a modern, purpose-built premises, containing a variety of primary care services to meet the needs of the local population. We are proud to be a teaching Practice for Medical Students, Nursing Students, Health Care Assistants and GP Trainees. We are committed to the continued development of our teams.
Person Specification:
- Communication: Must have excellent telephone and communication skills. Be an excellent problem solver and de-escalate complaints. Be a team player and also be able to work using own initiative.
- Experience: Essential experience of working in an office environment. Minimum 1 years experience of working in a GP Practice. Desirable minute taking experience.
- Qualifications: Educated to GCSE standard or equivalent [Mathematics & English].
- Previous Experience / Training: Essential experience of working with the public in a fast paced environment. Microsoft Word and Excel literate. Experience in handling a high volume of calls and dealing with a variety of enquiries. Desirable familiarity with Emis and Docman; previous history of working in a healthcare setting.
- Inter-Personal Skills: Must be able to work as part of a team and contribute to Practice meetings. The successful candidate will be required to present on occasions and take minutes / prepare agendas.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient Advisor - Rock Healthcare employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
