Overview
In this role you support the provision of high-quality patient care through dedicated administrative and clerical support and continuous improvement. Based in the Paediatric Team at Queen Mary's Hospital for Children, you will be the go-to contact for administrative issues along the patient care pathway from referral to treatment and discharge. You will enable efficient, integrated pathways by coordinating appointments, records and communications, ensuring patients are seen at the right time by the right staff. You will work closely with the Paediatric team to maintain confidentiality and patient-focused service, contributing to system efficiency and resource use. This is a patient-centered,
Pay / Benefits
- Permanent contract
- Full-time hours
- Band 3 on Agenda for Change
- HCAS included salary
- Sustainable NHS employer
- Comprehensive policies and training
Responsibilities
- Support admission, outpatient, pre-admission, diagnostic and inpatient/day case processes within national guidelines
- Record and update patient data on PAS systems (e.g., ERS) within one working day of decision to treat
- Schedule patients to meet NHS waiting time targets (e.g., 18 Week RTT) and reschedule where needed
- Provide administrative support to consultants and clinical teams; attend MDT and relations with departments
- Coordinate translation services as required
- Maintain tracking of healthcare records and X-rays; prepare discharge summaries and correspondence
- Notify GPs of attendance outcomes and results when appropriate
- Liaise with partner organisations for patient treatment and ensure waiting list information is accurate
- Provide information service to elective patients and handle inquiries with empathy and professionalism
- Cover for colleagues during leave and sickness; adhere to Trust policies (Infection Control, Data Protection, etc.)
Key requirements
- GCSEs in English and Maths (minimum)
- Knowledge of IT/Patient administration systems
- Experience in healthcare patient administration is preferred
- Paediatric or NHS experience desirable
- Excellent customer care and communication skills
- Ability to prioritise tasks with some direction
- Attention to detail and quality of work
- Desirable knowledge of iClip, databases, spreadsheets
- Excellent customer care and communication
- Ability to prioritise tasks effectively
- Attention to detail
- Knowledge of IT/patient administration systems
- iClip, Cito, PACS
- Database and spreadsheet literacy
Paediatric PPA employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
