At a Glance
- Tasks: Provide accessible customer service and support to patients and their families.
- Company: Join Oxford Health NHS Foundation Trust, dedicated to outstanding care.
- Benefits: Career progression, tailored learning, 27 days annual leave, and wellbeing support.
- Other info: Dynamic role with opportunities to improve patient experiences across various locations.
- Why this job: Make a real difference in people's lives while working in a caring environment.
- Qualifications: Strong communication skills and experience with mental health services preferred.
The predicted salary is between 38140 - 46616 £ per year.
Job summary The Patient Advice and Liaison Service Officer is required to provide easily accessible customer services to the local community working closely with the Complaints & PALS Manager and PALS Service Lead.
One of the great things about this role is that you'll be liaising directly with service users and their families; this is a great opportunity if you really enjoy working with people.
We are seeking to recruit an enthusiastic and hardworking individual to work within the Complaints & Patient Advice and Liaison Service (PALS) team.
This role is also suitable for someone who has experience of using secondary mental health services as a patient or a carer.
Main duties of the job The successful postholder will be responsible for providing an accessible customer service for patients using the Trust's services and their carers and families.
You will be required to run a series of regular PALS surgeries, speaking directly to patients and their families about their experiences.
The postholder will facilitate a speedy and informal resolution of problems and concerns raised by patients, their families, and carers through liaison with Trust staff and other external agencies.
They will be responsible for providing information about local services, including voluntary and statutory agencies.
Part of the role will require the postholder to provide high quality guidance and support to Directorates on resolving and responding to concerns and complaints.
They will be required to identify themes and tends arising from concerns and patient feedback to ensure actions are taken.
You will be responsible for working with Directorates to ensure that they utilise all feedback received to continuously improve services.
Excellent written and verbal communication skills, attention to detail, and a sensitive and caring manner are key to this role.
The successful candidate will be required to understand the need for confidentiality and display a mature and professional attitude.
The post-holder will be required to travel to the Trust's various hospital sites.
About us Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"Our values are: "Caring, safe and excellent"At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing.
These include: Excellent opportunities for career progression Access to tailored individual and Trust wide learning and development27 days annual leave, plus
Senior Complaints & PALS Officer in Oxford employer: National Health Service
Oxford Health NHS Foundation Trust is an exceptional employer, dedicated to providing outstanding care and support to the community. With a strong focus on employee growth, we offer excellent opportunities for career progression and tailored learning and development, all within a caring and safe work culture. Located in a vibrant area, our team enjoys a generous annual leave package and the chance to make a meaningful impact on the lives of patients and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Complaints & PALS Officer in Oxford
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National Health Service.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National Health Service.
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We think you need these skills to ace Senior Complaints & PALS Officer in Oxford
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National Health Service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National Health Service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National Health Service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National Health Service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National Health Service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National Health Service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
