Outpatient Booking Officer

b Overview /b p In this role you will support outpatient services by coordinating appointments and patient documentation, ensuring timely scheduling, and collaborating with clinicians and support teams. You help optimise clinic capacity while maintaining high-quality service delivery in a busy NHS environment. You will engage with patients, colleagues, and managers to sustain efficient pathways and patient-centred care. This role offers the chance to shape outpatient booking processes within a respected Trust. /p b Responsibilities /b ul li Book and cancel outpatient clinic appointments efficiently /li li Monitor timely sending of documents to patients and verify received documentation /li li Coordinate appointments for ward discharges and related pathways /li li Maximise clinic slot utilisation to improve patient care /li li Collaborate with BSU and consultants for timely bookings /li li Maintain and update mandatory training for service quality /li li Support team operations to foster a collaborative environment /li li Register ASI dummy referrals on Care flow with focus on RTT pathways /li /ul b Key requirements /b ul li Knowledge of Microsoft Outlook and packages /li li Strong communication across stakeholders /li li Evidence of being a team player /li li Ability to work under pressure /li li Ability to prioritise and manage time effectively /li li Willingness to learn and adapt to changes /li li Experience in outpatient services and outpatient booking processes /li li Extensive knowledge of Medway /li /ul ul li Communication /li li Teamwork /li li Work under pressure /li li Prioritisation /li li Microsoft Outlook and packages /li li Care flow (Careflow) /li /ul