At a Glance
- Tasks: Provide a patient-focused reception service and manage appointments across Trust sites.
- Company: Join the NHS and be part of a compassionate healthcare team.
- Benefits: Enjoy NHS benefits, discounts, and opportunities for professional growth.
- Other info: Fast-paced role with diverse interactions and a focus on teamwork.
- Why this job: Make a meaningful impact on patient experiences in a dynamic environment.
- Qualifications: Reception experience and excellent communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Overview
In this role you will provide a patient-focused reception service within Outpatient Reception, supporting a team and coordinating appointments across Trust sites.
You will be the first point of contact, delivering compassionate, high-quality care and facilitating smooth interactions between patients and clinicians.
The position offers meaningful impact on patient experience in a dynamic NHS environment and opportunities for professional development.
You will work with cross-functional colleagues to ensure safe, efficient service that meets patient needs.
- Pay / Benefits
- NHS benefits and discounts
Responsibilities
- Provide a comprehensive reception service and manage patient appointments across sites
- Act as a bridge between patients, clinicians, and other healthcare professionals
- Deliver high-quality customer service with a professional demeanor
- Support administrative tasks and team coordination in a fast-paced environment
- Ensure safe and compassionate care is at the core of service delivery
- Key requirements
- Reception experience
- Excellent communication and customer service skills
- Admin support experience and ability to work with diverse stakeholders
- Telephone and face-to-face engagement with clients at all levels
- IT literate with strong keyboard skills
- Customer focus
- Professional demeanor
- Team collaboration
- Microsoft Office familiarity
- Understanding of Pathways and RTT requirements
- General IT literacy
Outpatient Administration employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
