Overview
In this role you will support the day-to-day operation of the practice, helping to maintain smooth workflows between clinical and administrative teams. You will assist with appointment planning, contractual activities and governance-aligned processes. You will respond to patient feedback and identify opportunities to improve efficiency and service delivery, contributing to a busy primary care environment. This is a chance to develop operations skills within a collaborative, patient-focused practice and make a tangible impact on patient experience.
Responsibilities
- Support day-to-day operation and ensure smooth workflow across clinical and administrative teams
- Coordinate contractual activities and requirements
- Assist with appointment system planning in collaboration with management
- Collaborate with teams to improve processes and frontline support
- Address patient feedback and identify improvement opportunities
- Contribute to projects aimed at efficiency, patient experience and service delivery
- Work with Practice Governance Lead to ensure governance-aligned operational processes
- Provide general operational support to the management team
Key requirements
- Strong organisational skills and ability to manage a varied workload
- Excellent communication and interpersonal skills
- Ability to work collaboratively as part of a wider team
- Good IT skills, including Microsoft Office applications
- Willingness to learn and develop within a busy primary care environment
- Ability to work independently and use initiative
- Organisational skills
- Communication skills
- Team collaboration
- Microsoft Office
- EMIS or other clinical systems
- Knowledge of NHS contractual requirements
Operations Support Co-ordinator employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
