Clinical Administrator in Olney

Job summaryWe are looking for bright and
friendly skilled workers with passion and vision. Are you a motivated,
enthusiastic and energetic person that we are looking for?An exciting opportunity has
arisen to join the busy Community Equipment Service Administration Team, you
will be the first point of contact for all enquiries for Community Equipment in
Halton, St Helens and Warrington.The service provides vital
equipment to support independent living and to help facilitate end of life care
in the local community.Main duties of the jobTo provide administrative and
clerical support for the Community Equipment Store TeamTo be the first point of contact
for the Community Equipment Stores for both clinical staff and members of the
public.To resolve initial
troubleshooting problems for Community Equipment to patients over the
telephone.To be able to plan and schedule
deliveries of equipment using the bespoke Elms database management system.To have an understanding of
Community Equipment and its uses.To be able to prioritise your
workload in a fast-paced environmentAbout usFlexible working will be considered for all roles.North Cheshire and Mersey NHS Foundation Trust (NCM) serves more than one million residents across the Halton and Warrington boroughs and the wider North West region.Bringing together community and out-of-hospital services (formerly provided by Bridgewater Community Healthcare) with inpatient and elective care (formerly Warrington and Halton Teaching Hospitals) we provide services at two hospital sites and more than 70 community hubs and facilities.Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM).They underpin everything we do and everything we aspire to be as an organisation.Our missionWe will be exceptional for our patients, our communities and each otherOur visionWe will be a great organisation providing excellent healthcare and opportunities to work and learnOur valuesKind: We are caring, supportive and respectful to everyoneOpen: We are honest, transparent and open to new ways of workingFair: We listen, value our differences and are inclusive to allOne team: We work well together and with our communitiesDetailsDate posted22 September 2026Pay schemeAgenda for changeBandBand 3Salary
25,760 to 27,476 a year
ContractPermanentWorking pattern

Full-time,

Flexible working

Reference numberC9835-WA26-130Job locationsEuropa PointEuropa BoulevardWarringtonCheshireWA5 7YSUnited KingdomJob descriptionJob responsibilitiesTo
provide a comprehensive and efficient Admin and Clerical support to the Community
Equipment Service ensuring the service is delivered smoothly and effectively.To
provide a customer focussed service to the users of the Community Equipment
Service and to be a first point of contact for Service Users.To
ensure that logistics services are delivered smoothly and effectively, requiring
effective management of the in-house ordering, distribution and stock control
systems.To
ensure equipment servicing records are maintained and servicing completed in
line with procedures.Principle
Responsibilities:
To
have a full understanding of the computer systems and be able to fully use the
functions required for the role.
To
retrieve patient records when required
To
receive & process referrals to the Service, ensuring that essential
information has been provided and if necessary seek the required information
Retrieve
& update patient demographics if required.
To
prioritise workload to meet agreed timescales
Input
orders onto the computer system To
possess full understanding of the computer systems and to fully use the
functions required for regular use of the complex Elms system to include
equipment detail, deliveries, collections and stock control. To
receive and process referrals to the service from Elms online, or urgent phone
calls, ensuring that essential information has been provided. To liaise with staff (internal and external)
to ensure that prescribed equipment is delivered/collected efficiently within
specified timescales. To abstract and
analyse patient records/referrals using judgement to provide correct equipment,
referring back to professional if necessary to agree conclusion. To act
as first point of contact for any problems, queries, complaints arising from
the day-to-day running of the department.
Liaising with patients, their relatives (often distressed and/or
terminally ill) and professionals by telephone and in person to provide
non-clinical advice and information regarding necessary equipment and
completion dates. Solving queries from
patients, professionals and colleagues using knowledge of the equipment, its
use & the fitting thereof. To act
independently to prioritise and plan own and drivers daily workload, making
decisions using knowledge and experience of systems and procedures, routine and
non-routine, to maintain an efficient service whilst maximising driver/fitter
schedules & managing the waiting list to adhere to KPIs. To
concentrate for prolonged periods on computer (almost continuously) while being
frequently interrupted by telephone (and office) queries and demands.
Communicating complex information (i.e. equipment use, weight limits, codes,
availability and any other equipment needed to support use of) to and from
medical, clinical and admin staff (both internal and external). To
demonstrate duties to new starters and less experienced staff. Providing daily
support to referrers (internal and external) on the Elms online ordering
system. To
manage stock at satellite stores and ensure accurate records are kept for stock
issued from them.General
Office Duties To copy type standard
documents. To maintain an
effective filing and archiving system. To open and distribute
internal & external mail, prioritising when required To e-mail and photocopy, reporting equipment faults
when needed. Bar code & scan
documents to assist in the paperless office. To log answerphone
messages and respond promptly, recording the outcome of the calls. To assist in stock
controlAdhere
to Trust policies and procedures as directed in training. Make valid
contributions to implement changes to improve departmental proficiency (i.e.
use of post code area deliveries). Please see attached Full Job Description.
Job description
Job responsibilitiesTo
provide a comprehensive and efficient Admin and Clerical support to the Community
Equipment Service ensuring the service is delivered smoothly and effectively.To
provide a customer focussed service to the users of the Community Equipment
Service and to be a first point of contact for Service Users.To
ensure that logistics services are delivered smoothly and effectively, requiring
effective management of the in-house ordering, distribution and stock control
systems.To
ensure equipment servicing records are maintained and servicing completed in
line with procedures.Principle
Responsibilities:
To
have a full understanding of the computer systems and be able to fully use the
functions required for the role.
To
retrieve patient records when required
To
receive & process referrals to the Service, ensuring that essential
information has been provided and if necessary seek the required information
Retrieve
& update patient demographics if required.
To
prioritise workload to meet agreed timescales
Input
orders onto the computer system To
possess full understanding of the computer systems and to fully use the
functions required for regular use of the complex Elms system to include
equipment detail, deliveries, collections and stock control. To
receive and process referrals to the service from Elms online, or urgent phone
calls, ensuring that essential information has been provided. To liaise with staff (internal and external)
to ensure that prescribed equipment is delivered/collected efficiently within
specified timescales. To abstract and
analyse patient records/referrals using judgement to provide correct equipment,
referring back to professional if necessary to agree conclusion. To act
as first point of contact for any problems, queries, complaints arising from
the day-to-day running of the department.
Liaising with patients, their relatives (often distressed and/or
terminally ill) and professionals by telephone and in person to provide
non-clinical advice and information regarding necessary equipment and
completion dates. Solving queries from
patients, professionals and colleagues using knowledge of the equipment, its
use & the fitting thereof. To act
independently to prioritise and plan own and drivers daily workload, making
decisions using knowledge and experience of systems and procedures, routine and
non-routine, to maintain an efficient service whilst maximising driver/fitter
schedules & managing the waiting list to adhere to KPIs. To
concentrate for prolonged periods on computer (almost continuously) while being
frequently interrupted by telephone (and office) queries and demands.
Communicating complex information (i.e. equipment use, weight limits, codes,
availability and any other equipment needed to support use of) to and from
medical, clinical and admin staff (both internal and external). To
demonstrate duties to new starters and less experienced staff. Providing daily
support to referrers (internal and external) on the Elms online ordering
system. To
manage stock at satellite stores and ensure accurate records are kept for stock
issued from them.General
Office Duties To copy type standard
documents. To maintain an
effective filing and archiving system. To open and distribute
internal & external mail, prioritising when required To e-mail and photocopy, reporting equipment faults
when needed. Bar code & scan
documents to assist in the paperless office. To log answerphone
messages and respond promptly, recording the outcome of the calls. To assist in stock
controlAdhere
to Trust policies and procedures as directed in training. Make valid
contributions to implement changes to improve departmental proficiency (i.e.
use of post code area deliveries). Please see attached Full Job Description.Person Specification
Skills and Knowledge
EssentialEffective team playerTo be able to use own initiative.To be able to prioritise generalworkload in order to meet givenDeadlines.To be able to scheduleAppointmentsTo demonstrate a flexibleapproach to working times andPractices.
Qualifications
EssentialEducated to GCSE Level or equivalent to include Maths and English, or equivalent demonstrable level of education / experienceEvidence experience or understanding of IT systems and how they can be utilised to support practiceRelevant NVQIII or equivalent
Relationships
EssentialIf you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.
Job Specific Requirements
EssentialAbility to travel independently throughout the TrustAbility to work flexibly according to service needs
Experience
EssentialDemonstrable experience in communicating with a wide range of people.To have proven clericalExperience and/or be able to demonstrate administrative knowledge.Demonstrable experience of working within a customer focussed environment
Right to Work
EssentialDo you currently have the unrestricted right to work in the UK?If appointed, will you require sponsorship under a UK work visa route (now or in the future)?Please note that sponsorship is not available for all roles. Sponsorship will only be considered where the post meets the relevant UK immigration requirements and where the organisation determines that sponsorship is appropriate for the role.
Person Specification

Skills and Knowledge
EssentialEffective team playerTo be able to use own initiative.To be able to prioritise generalworkload in order to meet givenDeadlines.To be able to scheduleAppointmentsTo demonstrate a flexibleapproach to working times andPractices.
Qualifications
EssentialEducated to GCSE Level or equivalent to include Maths and English, or equivalent demonstrable level of education / experienceEvidence experience or understanding of IT systems and how they can be utilised to support practiceRelevant NVQIII or equivalent
Relationships
EssentialIf you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.
Job Specific Requirements
EssentialAbility to travel independently throughout the TrustAbility to work flexibly according to service needs
Experience
EssentialDemonstrable experience in communicating with a wide range of people.To have proven clericalExperience and/or be able to demonstrate administrative knowledge.Demonstrable experience of working within a customer focussed environment
Right to Work
EssentialDo you currently have the unrestricted right to work in the UK?If appointed, will you require sponsorship under a UK work visa route (now or in the future)?Please note that sponsorship is not available for all roles. Sponsorship will only be considered where the post meets the relevant UK immigration requirements and where the organisation determines that sponsorship is appropriate for the role.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameNorth Cheshire and Mersey NHS Foundation Trust (BCH)AddressEuropa PointEuropa BoulevardWarringtonCheshireWA5 7YSUnited KingdomEmployer's websiteEmployer detailsEmployer nameNorth Cheshire and Mersey NHS Foundation Trust (BCH)AddressEuropa PointEuropa BoulevardWarringtonCheshireWA5 7YSUnited KingdomEmployer's website