Job summaryAn exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients.
The focus of the role is being the first point of contact for our patients, including meeting and greeting, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties related to patients appointments, and maintaining correct records and information.
Main duties of the jobResponding pro-actively to queries from patients and carers over the telephone and face to face
To maintain high standards of customer service at all times, responding sensitively to patients who are emotional and/or distressed.
To use communication skills including empathy, tact and reassurance.
Booking and rescheduling appointments using the in-house system
General admin duties such as making patient files, filing notes, maintaining and updating internal databases.
For those requiring transport, determine the most appropriate form of transport and book the journey for the patient using electronic or manual systems.
To be responsible for the accurate input of confidential patient information onto manual and computer systems
To attend group meetings and participate in the updating of operational policies and procedures relating as and when required.
To assist with the accurate and timely production of detailed and complicated statistical information as and when required
To maintain a robust approach to data quality and patient confidentiality.
About usWe are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of Community health and how CHEC can play an innovative part in making this great, with your help.
If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice!
DetailsDate posted13 October 2026Pay schemeOtherSalary
Depending on experience
ContractPermanentWorking pattern
Full-time
Reference numberCHE Job locationsCHEC NottinghamNottinghamNG8 5DQUnited KingdomJob descriptionJob responsibilitiesNatural ability to empathise with patients and demonstrate a genuine care
Experience in a face to face customer service and administrative role
Good communication and strong interpersonal skills
Excellent telephone manner
Excellent organisational skills and attention to detail
Highly proficient in Microsoft Office and other systems
The ability to learn and adapt to new internal systems
Self-motivated and self-starter with the ability to prioritise and schedule work independently
Job description
Job responsibilitiesNatural ability to empathise with patients and demonstrate a genuine care
Experience in a face to face customer service and administrative role
Good communication and strong interpersonal skills
Excellent telephone manner
Excellent organisational skills and attention to detail
Highly proficient in Microsoft Office and other systems
The ability to learn and adapt to new internal systems
Self-motivated and self-starter with the ability to prioritise and schedule work independently
Person Specification
Qualifications
EssentialNatural ability to empathise with patients and demonstrate a genuine careExperience in a face to face customer service and administrative roleGood communication and strong interpersonal skillsExcellent telephone mannerExcellent organisational skills and attention to detailHighly proficient in Microsoft Office and other systemsThe ability to learn and adapt to new internal systemsSelf-motivated and self-starter with the ability to prioritise and schedule work independently
Person Specification
Qualifications
EssentialNatural ability to empathise with patients and demonstrate a genuine careExperience in a face to face customer service and administrative roleGood communication and strong interpersonal skillsExcellent telephone mannerExcellent organisational skills and attention to detailHighly proficient in Microsoft Office and other systemsThe ability to learn and adapt to new internal systemsSelf-motivated and self-starter with the ability to prioritise and schedule work independentlyDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameCHECAddressCHEC NottinghamNottinghamNG8 5DQUnited KingdomEmployer's websiteEmployer detailsEmployer nameCHECAddressCHEC NottinghamNottinghamNG8 5DQUnited KingdomEmployer's website
Patient Coordinator in Nottingham employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
