Job summaryAn exciting opportunity has arisen to join Southwell Medical Centre as our new Operations and Workforce Manager.We are looking for an experienced, enthusiastic and highly organised individual to join our leadership team and play a pivotal role in supporting the smooth and effective running of our thriving practice.This is a varied and rewarding management position with responsibility for workforce management, recruitment, staff wellbeing, HR administration, facilities management, governance support, patient engagement and operational improvement.The successful candidate will work closely with the Practice Manager and GP Partners to ensure the practice continues to provide high-quality, safe and accessible healthcare services to our growing patient population.This role would suit an experienced Deputy Practice Manager, Operations Manager or HR Manager.Main duties of the jobYou will lead on all aspects of workforce administration and support, including:Managing recruitment campaigns and advertising vacanciesCoordinating interviews and onboarding processesManaging pre-employment checks and safer recruitment requirementsMaintaining personnel records and employee filesMonitoring professional registrations and compliance requirementsManaging DBS, indemnity, occupational health and immunisation recordsSupporting induction programmes for new staffMaintaining staff handbook content and workforce proceduresSupporting appraisal, disciplinary, capability and attendance processesCoordinating mandatory training complianceProducing national workforce returns and reportsSupporting employee wellbeing initiativesLead the Patient Participation Group (PPG)Coordinate patient engagement activitiesAnalyse patient feedback and trendsLead "You Said, We Did" communicationsSupport the management of patient complaints and complimentsIdentify opportunities for service improvement based on patient feedbackManage premises maintenance and repairsCoordinate contractors and service providersOversee PAT testing and equipment calibration schedulesManage clinical waste contracts and complianceMaintain surgery and locum insurance arrangementsSupport business continuity and resilience planningEnsure a safe and effective working environment for staff and patientsAbout usSouthwell Medical Centre is a semi-rural practice in the heart of Nottinghamshire, serving a patient population of circa 12300 patients.We have a large multi-disciplinary clinical team including permanently employed staff as well as ARRS staff employed by our PCN.We are a really friendly team, looking to maintain excellent levels of patient care.We offer enrolment into the NHS Pension Scheme, have on-site parking and also offer an employee assistance programme.DetailsDate posted11 August 2026Pay schemeOtherSalary Depending on experience ContractPermanentWorking pattern Full-time Reference numberA2894-26-0001Job locationsThe Rope WalkSouthwellNottinghamshireNG25 0ALUnited KingdomJob descriptionJob responsibilitiesThe successful candidate will work closely with the Practice Manager and GP Partners to ensure the practice continues to provide high-quality, safe and accessible healthcare services to our growing patient population. Job description Job responsibilitiesThe successful candidate will work closely with the Practice Manager and GP Partners to ensure the practice continues to provide high-quality, safe and accessible healthcare services to our growing patient population.Person Specification Qualifications EssentialGCSE English and Mathematics (or equivalent)Evidence of continued professional developmentDesirableCIPD qualification or equivalent HR qualificationManagement qualificationIOSH or NEBOSH qualification Experience EssentialExperience of staff management or supervisionExperience of recruitment and employment processesExperience of managing confidential informationExperience of implementing policies and proceduresExperience of working within a busy operational environmentStrong organisational and planning skillsDesirableGP practice or primary care experienceNHS experienceWorkforce planning experienceFacilities management experiencePatient engagement or PPG experienceInformation Governance and DSP Toolkit experience Skills EssentialExcellent communication and interpersonal skillsStrong organisational and workload management abilitiesAbility to manage competing prioritiesHigh level of attention to detailAbility to work independently and as part of a leadership teamCompetent IT skills including Microsoft Office applications Person Specification Qualifications EssentialGCSE English and Mathematics (or equivalent)Evidence of continued professional developmentDesirableCIPD qualification or equivalent HR qualificationManagement qualificationIOSH or NEBOSH qualification Experience EssentialExperience of staff management or supervisionExperience of recruitment and employment processesExperience of managing confidential informationExperience of implementing policies and proceduresExperience of working within a busy operational environmentStrong organisational and planning skillsDesirableGP practice or primary care experienceNHS experienceWorkforce planning experienceFacilities management experiencePatient engagement or PPG experienceInformation Governance and DSP Toolkit experience Skills EssentialExcellent communication and interpersonal skillsStrong organisational and workload management abilitiesAbility to manage competing prioritiesHigh level of attention to detailAbility to work independently and as part of a leadership teamCompetent IT skills including Microsoft Office applicationsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameSouthwell Medical PracticeAddressThe Rope WalkSouthwellNottinghamshireNG25 0ALUnited KingdomEmployer's websiteEmployer detailsEmployer nameSouthwell Medical PracticeAddressThe Rope WalkSouthwellNottinghamshireNG25 0ALUnited KingdomEmployer's website
Operations and Workforce Manager in Nottingham employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
