Communications and Marketing Officer in Nottingham

Job summaryAre you an
experienced communications professional who can turn complex information into
clear, engaging content and deliver high-quality campaigns across a wide
range of channels? We are looking for a
creative, organised and confident Communications and Marketing Officer to
join Nottingham CityCare Partnership. You will help our staff, patients,
communities and partners feel informed, involved and connected to our work. This varied role
offers the opportunity to manage campaigns, digital channels, media activity,
publications and corporate events, while working closely with colleagues
across CityCare and the wider health and care system.You will bring strong
writing, digital, campaign and stakeholder engagement experience, sound
judgement and the ability to manage competing deadlines in a fast-paced
environment. In return, you will join a supportive team with scope to
develop, contribute ideas and make a visible difference to an organisation
providing NHS community health services across Nottingham.Main duties of the jobYou will plan and deliver internal and external
communications, marketing campaigns and engagement activity aligned with
CityCares priorities. You will write, edit and proofread accessible content for
newsletters, websites, intranet, social media, publications, media releases and
campaigns.You will manage day-to-day digital channels, maintain a
strong pipeline of positive stories and use insight and performance data to
improve reach and engagement. You will provide communications advice to
services and senior colleagues, support media enquiries, protect the CityCare
brand and contribute to incident communications where required.You will lead or support corporate events including staff
awards, long service awards, staff briefings and roadshows, and work with
partners across the health and care system. You will need substantial
communications, public relations, marketing or engagement experience; excellent
writing and proofreading skills; strong digital capability; confidence with
stakeholders and the media; and the ability to organise multiple projects and
deadlines independently.The role includes hybrid working, travel between CityCare
locations and occasional evening or weekend work.About usWe are a
provider of NHS Community Health Services, CityCare exists to support the
health and wellbeing of all local people, working alongside other health and
care partners to achieve this. We are a value driven, people business with a
passion for excellence. Our vision and social purpose is to make a difference
everyday to the health & wellbeing of our communities and our values of
kindness, respect, trust and honesty lie at the heart of everything we do,
guiding how we work together with partners and each other to consistently
deliver high quality compassionate care. As a social enterprise we aim to add
social value by investing in the future of our local communities and helping to
make a difference in peoples lives.CityCare value
the benefits of a diverse and inclusive workforce. We encourage applications
from candidates who identify as disabled, LGBT+ or from a Black, Asian or
Minority Ethnic (BAME) background, as they are currently under-represented
within our organisation.We are proud to be a forces-friendly
organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and
military spouses/partners. We value the unique skills and contributions you
bring.CityCare is an
equal opportunities employer. We are positive about employing people with
disabilities. If you require your application in a different format please
contact People Services on . CityCare is committed to the
protection of vulnerable adults and children.DetailsDate posted25 September 2026Pay schemeAgenda for changeBandBand 5Salary
32,073 to 39,043 a year
ContractPermanentWorking pattern

Full-time

Reference numberB9826-PRCE-6563Job locationsAspect House, Aspect Business Park26 Bennerley RoadBulwellNottinghamshireNG6 8WRUnited KingdomJob descriptionJob responsibilitiesThe postholder will deliver a
diverse range of communications and marketing activity in line with the
CityCares vision, strategy and plan.The postholder will ensure there
are effective internal and external communications to support audience
engagement in line with the annual communication and marketing plan, wider
organisational strategic priorities and external partnerships, including the integrated
system of care.The postholder will play a
critical role in communicating the ethos, values and goals of CityCare to the
workforce to ensure that patients, the public, staff and partners feel
informed, engaged and involved in its vision making a difference every day to
the health and wellbeing of our communities. To that end, the postholder will
develop the organisation's communications, marketing and engagement, working
closely with all services and departments providing channels and opportunities
for staff, patient, public and partner engagement and ensuring key messages are
cascaded.The postholder requires a good understanding
and experience of internal and external communications, campaign and event
management, digital media and staff engagement, and is required to be competent
at dealing with a variety of stakeholders, including, CityCare staff, patients,
stakeholder organisations groups and the public.The postholder will be a key
member of the Communications and Marketing Team and will have the opportunity
to grow and develop within the role. The postholder will work closely with CityCares
operational managers, staff, system colleagues and external agencies to support
communications and campaign planning.Whilst being a hybrid role, will
be required to visit a variety of CityCare offices in Nottingham and work
occasional weekends.The post holder will hold supervisory responsibility
for a Communications and Marketing
Assistant and or Apprentice.The
post holder will have no budgetary responsibilities.Corporate
CommunicationsCommission, write, edit, proofread and coordinate
internal and external publications, patient leaflets and advice documents, press
releases, articles, may organise design, print and distribution.
Work with clinical and non clinical leads to
develop relationships and develop and deliver targeted service specific communications
plans, aligned with the organisation's strategic goals and wider communications
strategy.
Manage the day to day delivery of CityCare
communications channels, activities, campaigns and initiatives to drive
engagement with all audiences and ensure clarity and consistency of messages.
Ensure that there is a strong pipeline of good
news stories write, proofread and develop engaging content for all internal
and external communications platforms. To oversee communications bulletins in a
timely manner, with support from team members.
To act as a brand ambassador.
Evaluate internal and external communication
channel effectiveness and their content, to improve future communications. To handle sensitive and confidential
information according to the provisions of data
security regulations, Information Governance and Data Protection.Internal Communications
Develop and manage the delivery of internal
communications including weekly newsletters, board bulletins, face to face
briefings and project specific communications.
Manage the Staff Intranet and its ongoing
development to ensure it is engaging staff.
Work closely with Organisational Development colleagues
to support on the delivery of staff
engagement initiatives including the development of materials and messages to
ensure effectiveness.
Lead on the production of annual internal
communications campaigns e.g. Staff Survey, Norovirus, Flu, staff recognition
initiatives.
Write and edit content, produce films and case studies for a range of audiences including Twitter,
CEO blog, web, intranet reports, online recruitment advertising to ensure timely, integrated communications
across all channels.
Build positive relationships with communications
colleagues across the Integrated Care System ICS through attendance at the
ICS Communications Group and other meetings.Reputation Management
Work closely with HR colleagues to ensure workforce
recruitment and retention initiatives consistently reflect CityCares employer
brand proposition and values.
Lead on the planning and drafting of relevant
external award submissions that will positively position CityCare externally.
Act as brand guardian providing communications
advice and support to colleagues as
needed
to ensure the consistent delivery of CityCares brand vision.
Oversee the editing, design and production of
service and corporate literature.
Ensure corporate communications channels, content
and literature is up to date and representative of Nottinghams communities and
accessible in a variety of formats.
Provide reputation management advice and media
advice to senior managers as needed.
To play a key role in the management of business
continuity and incident management communications.Marketing and
engagement Develop
and manage an annual cycle marketing campaign calendar that will support the
delivery of planned campaigns and promotions e.g. CityCare brand, increasing
referrals to specific services, recruitment drives, winter pressures,
vaccination programmes etc. Development
of staff engagement methods surveys, focus groups, polls etc to engage staff
and encourage involvement and feedback.
Develop internal KPIs using data analysis,
supported by the Data Analytics team that demonstrates success of promotions
and campaigns, but equally areas of focus and underperformance which will
provide insight into campaign and promotion development going forward.Websites,
digital and social media Produce and implement the CityCares weekly
social media plan.
To lead the management of CityCares digital
channels website, intranet, social media, ensuring content is engaging:Coordinate
the provision, approval and updating of content contributed by colleagues administrator right on both the internet and intranetAct as
the first point of contact for all staff for questions & support with the
intranet system CMS SharePoint & daily liaison with NHIS, web agency and
hosting companyDigital
lead for partnership/system digital developments To ensure timely response to social media
enquiries, escalating where appropriate. Produce monthly evaluation reports for all
platforms, providing recommendations for extending reach.Media
Relations and External Communications Produce of quarterly CityCare stakeholder magazine,
sourcing and writing all content and designing and distributing digitally
in house. Production of corporate films in-house or
via external supplier. Develop blogs, develop podcasts and other
engaging ways of delivering content to the public, stakeholders and the media. Develop
a Media Forward Plan identifying key newsworthy stories promoting CityCare
and the work of staff. Anticipate, take and respond to media enquiries,
briefing journalists, as required. Conduct audio film interviews for use in
conjunction with press releases and publications. Secure radio interviews to support specific
campaigns e.g. health awareness. Work
with the Head of Communications and Marketing to deal with complex media
attention e.g. serious incidents.Event
management
Lead on the organisation of corporate events including,
but not limited to, the annual staff awards, long service awards, staff
roadshows, staff briefings and virtual events - sourcing interviews and quotes for bulletins, publications, digital
communications platforms and other channels.
Review key corporate events to ensure they are
in line with the CityCare brand and key messages e.g. Corporate Induction,
training events.
Deliver ad hoc training to Managers re communications, marketing and engagement. Working with the Communications and Marketing
colleagues to meet deadlines for completion of work and be responsible for all
aspects of organising events such as promotional events i.e. booking venues,
speakers and liaising with other agencies. Sensitivity and awareness of barriers to
accessing venues physical, mental and cultural and making appropriate
adjustments to ensure maximum potential for candidate contact.General Application of equality and diversity
requirements into work - communications and events. Assist with any high-profile visits to CityCare
as required. Attend all relevant meetings, where possible,
relevant to the job role, representing the Head of Communications and Marketing
or other team members. To
undertake any other duties commensurate with the grade as requested.
To undertake mandatory training as specified,
including manual handling and fire awareness.
To adhere to the requirement of national and
local policy where policies impact on this role.The above profile is intended to provide a broad
outline of principles duties and responsibilities and will be the subject of
periodic review. The job holder may, from time to time, be asked to undertake
other reasonable duties.
Job description
Job responsibilitiesThe postholder will deliver a
diverse range of communications and marketing activity in line with the
CityCares vision, strategy and plan.The postholder will ensure there
are effective internal and external communications to support audience
engagement in line with the annual communication and marketing plan, wider
organisational strategic priorities and external partnerships, including the integrated
system of care.The postholder will play a
critical role in communicating the ethos, values and goals of CityCare to the
workforce to ensure that patients, the public, staff and partners feel
informed, engaged and involved in its vision making a difference every day to
the health and wellbeing of our communities. To that end, the postholder will
develop the organisation's communications, marketing and engagement, working
closely with all services and departments providing channels and opportunities
for staff, patient, public and partner engagement and ensuring key messages are
cascaded.The postholder requires a good understanding
and experience of internal and external communications, campaign and event
management, digital media and staff engagement, and is required to be competent
at dealing with a variety of stakeholders, including, CityCare staff, patients,
stakeholder organisations groups and the public.The postholder will be a key
member of the Communications and Marketing Team and will have the opportunity
to grow and develop within the role. The postholder will work closely with CityCares
operational managers, staff, system colleagues and external agencies to support
communications and campaign planning.Whilst being a hybrid role, will
be required to visit a variety of CityCare offices in Nottingham and work
occasional weekends.The post holder will hold supervisory responsibility
for a Communications and Marketing
Assistant and or Apprentice.The
post holder will have no budgetary responsibilities.Corporate
CommunicationsCommission, write, edit, proofread and coordinate
internal and external publications, patient leaflets and advice documents, press
releases, articles, may organise design, print and distribution.
Work with clinical and non clinical leads to
develop relationships and develop and deliver targeted service specific communications
plans, aligned with the organisation's strategic goals and wider communications
strategy.
Manage the day to day delivery of CityCare
communications channels, activities, campaigns and initiatives to drive
engagement with all audiences and ensure clarity and consistency of messages.
Ensure that there is a strong pipeline of good
news stories write, proofread and develop engaging content for all internal
and external communications platforms. To oversee communications bulletins in a
timely manner, with support from team members.
To act as a brand ambassador.
Evaluate internal and external communication
channel effectiveness and their content, to improve future communications. To handle sensitive and confidential
information according to the provisions of data
security regulations, Information Governance and Data Protection.Internal Communications
Develop and manage the delivery of internal
communications including weekly newsletters, board bulletins, face to face
briefings and project specific communications.
Manage the Staff Intranet and its ongoing
development to ensure it is engaging staff.
Work closely with Organisational Development colleagues
to support on the delivery of staff
engagement initiatives including the development of materials and messages to
ensure effectiveness.
Lead on the production of annual internal
communications campaigns e.g. Staff Survey, Norovirus, Flu, staff recognition
initiatives.
Write and edit content, produce films and case studies for a range of audiences including Twitter,
CEO blog, web, intranet reports, online recruitment advertising to ensure timely, integrated communications
across all channels.
Build positive relationships with communications
colleagues across the Integrated Care System ICS through attendance at the
ICS Communications Group and other meetings.Reputation Management
Work closely with HR colleagues to ensure workforce
recruitment and retention initiatives consistently reflect CityCares employer
brand proposition and values.
Lead on the planning and drafting of relevant
external award submissions that will positively position CityCare externally.
Act as brand guardian providing communications
advice and support to colleagues as
needed
to ensure the consistent delivery of CityCares brand vision.
Oversee the editing, design and production of
service and corporate literature.
Ensure corporate communications channels, content
and literature is up to date and representative of Nottinghams communities and
accessible in a variety of formats.
Provide reputation management advice and media
advice to senior managers as needed.
To play a key role in the management of business
continuity and incident management communications.Marketing and
engagement Develop
and manage an annual cycle marketing campaign calendar that will support the
delivery of planned campaigns and promotions e.g. CityCare brand, increasing
referrals to specific services, recruitment drives, winter pressures,
vaccination programmes etc. Development
of staff engagement methods surveys, focus groups, polls etc to engage staff
and encourage involvement and feedback.
Develop internal KPIs using data analysis,
supported by the Data Analytics team that demonstrates success of promotions
and campaigns, but equally areas of focus and underperformance which will
provide insight into campaign and promotion development going forward.Websites,
digital and social media Produce and implement the CityCares weekly
social media plan.
To lead the management of CityCares digital
channels website, intranet, social media, ensuring content is engaging:Coordinate
the provision, approval and updating of content contributed by colleagues administrator right on both the internet and intranetAct as
the first point of contact for all staff for questions & support with the
intranet system CMS SharePoint & daily liaison with NHIS, web agency and
hosting companyDigital
lead for partnership/system digital developments To ensure timely response to social media
enquiries, escalating where appropriate. Produce monthly evaluation reports for all
platforms, providing recommendations for extending reach.Media
Relations and External Communications Produce of quarterly CityCare stakeholder magazine,
sourcing and writing all content and designing and distributing digitally
in house. Production of corporate films in-house or
via external supplier. Develop blogs, develop podcasts and other
engaging ways of delivering content to the public, stakeholders and the media. Develop
a Media Forward Plan identifying key newsworthy stories promoting CityCare
and the work of staff. Anticipate, take and respond to media enquiries,
briefing journalists, as required. Conduct audio film interviews for use in
conjunction with press releases and publications. Secure radio interviews to support specific
campaigns e.g. health awareness. Work
with the Head of Communications and Marketing to deal with complex media
attention e.g. serious incidents.Event
management
Lead on the organisation of corporate events including,
but not limited to, the annual staff awards, long service awards, staff
roadshows, staff briefings and virtual events - sourcing interviews and quotes for bulletins, publications, digital
communications platforms and other channels.
Review key corporate events to ensure they are
in line with the CityCare brand and key messages e.g. Corporate Induction,
training events.
Deliver ad hoc training to Managers re communications, marketing and engagement. Working with the Communications and Marketing
colleagues to meet deadlines for completion of work and be responsible for all
aspects of organising events such as promotional events i.e. booking venues,
speakers and liaising with other agencies. Sensitivity and awareness of barriers to
accessing venues physical, mental and cultural and making appropriate
adjustments to ensure maximum potential for candidate contact.General Application of equality and diversity
requirements into work - communications and events. Assist with any high-profile visits to CityCare
as required. Attend all relevant meetings, where possible,
relevant to the job role, representing the Head of Communications and Marketing
or other team members. To
undertake any other duties commensurate with the grade as requested.
To undertake mandatory training as specified,
including manual handling and fire awareness.
To adhere to the requirement of national and
local policy where policies impact on this role.The above profile is intended to provide a broad
outline of principles duties and responsibilities and will be the subject of
periodic review. The job holder may, from time to time, be asked to undertake
other reasonable duties.Person Specification
Knowledge and Skills
EssentialA proactive communicator with the ability to engage and build strong internal and external relationships with key stakeholders Confident verbal and written communicator with good understanding of advising colleagues about communicationsExcellent written, oral, presentational and inter-personal skills.Ability to assimilate sometimes complex information, determine key messages and deliver them to appropriate audiences Ability to develop and deliver different communications messages and formats to communicate effectively with a wide range of diverse audiences and channelsHighly organised, able to manage time and multiple competing priorities effectively, working independently, using own initiativeAbility to use content management systems, social media platforms, survey softwareProfessionalism and integrity Ability to create engaging digital content for internal channels as well as social mediaStrong proofreading skills, paying attention to detail.Creative, innovative and forward thinkingGood team worker with a can do attitudeConstantly striving to improve services.DesirableExcellent project management skills
Qualifications
EssentialEducated to degree level in communications, journalism, PR or equivalent, or significant relevant experience.Evidence of continued professional development in communications, PR and marketing, keeping abreast of latest developments and best practice.DesirableMember of appropriate professional body (CIPR, CIM).Professional training, Masters, post graduate degree in PR or Communications/Marketing qualification e.g. CIPR or CIMProject management qualification.
Special Requirements
EssentialAbility to be flexible over hours worked within contracted hours to meet the needs of the service.Full driving license required and access to a vehicle. Able to work occasional evenings and weekends. Willingness to travel between locationsAll appointments are subject to satisfactory occupational health clearance
Experience
EssentialSignificant experience of working in a relevant communication, PR, marketing and/or engagement role(s). Demonstrable experience of managing communications in a complex, fast paced and challenging environment Knowledge of how to create an effective communications and engagement planExperience in delivering communications projects and campaigns, thinking creatively to deliver return on investment Experience of monitoring/evaluating communications activity Experience of working with the media and handling potentially sensitive media enquiriesSound understanding of confidentiality and data protection requirements Experience of working in a deadline-driven, and customer-focused environment, delivering a high volume of work within timescales, deadlines and within budget Experience of maintaining and developing communications and engagement channels Knowledge of best practice in communication and engagementKnowledge of using a wide range of online and written communication channels and techniques to promote messaging internally.Ability to use content management systems, social media platforms, survey softwareDesirableExperience and knowledge of working in a healthcare /NHS environmentExcellent project management skills
Person Specification

Knowledge and Skills
EssentialA proactive communicator with the ability to engage and build strong internal and external relationships with key stakeholders Confident verbal and written communicator with good understanding of advising colleagues about communicationsExcellent written, oral, presentational and inter-personal skills.Ability to assimilate sometimes complex information, determine key messages and deliver them to appropriate audiences Ability to develop and deliver different communications messages and formats to communicate effectively with a wide range of diverse audiences and channelsHighly organised, able to manage time and multiple competing priorities effectively, working independently, using own initiativeAbility to use content management systems, social media platforms, survey softwareProfessionalism and integrity Ability to create engaging digital content for internal channels as well as social mediaStrong proofreading skills, paying attention to detail.Creative, innovative and forward thinkingGood team worker with a can do attitudeConstantly striving to improve services.DesirableExcellent project management skills
Qualifications
EssentialEducated to degree level in communications, journalism, PR or equivalent, or significant relevant experience.Evidence of continued professional development in communications, PR and marketing, keeping abreast of latest developments and best practice.DesirableMember of appropriate professional body (CIPR, CIM).Professional training, Masters, post graduate degree in PR or Communications/Marketing qualification e.g. CIPR or CIMProject management qualification.
Special Requirements
EssentialAbility to be flexible over hours worked within contracted hours to meet the needs of the service.Full driving license required and access to a vehicle. Able to work occasional evenings and weekends. Willingness to travel between locationsAll appointments are subject to satisfactory occupational health clearance
Experience
EssentialSignificant experience of working in a relevant communication, PR, marketing and/or engagement role(s). Demonstrable experience of managing communications in a complex, fast paced and challenging environment Knowledge of how to create an effective communications and engagement planExperience in delivering communications projects and campaigns, thinking creatively to deliver return on investment Experience of monitoring/evaluating communications activity Experience of working with the media and handling potentially sensitive media enquiriesSound understanding of confidentiality and data protection requirements Experience of working in a deadline-driven, and customer-focused environment, delivering a high volume of work within timescales, deadlines and within budget Experience of maintaining and developing communications and engagement channels Knowledge of best practice in communication and engagementKnowledge of using a wide range of online and written communication channels and techniques to promote messaging internally.Ability to use content management systems, social media platforms, survey softwareDesirableExperience and knowledge of working in a healthcare /NHS environmentExcellent project management skillsEmployer detailsEmployer nameNottingham CityCare Partnership CICAddressAspect House, Aspect Business Park26 Bennerley RoadBulwellNottinghamshireNG6 8WRUnited KingdomEmployer's websiteEmployer detailsEmployer nameNottingham CityCare Partnership CICAddressAspect House, Aspect Business Park26 Bennerley RoadBulwellNottinghamshireNG6 8WRUnited KingdomEmployer's website