At a Glance
- Tasks: Lead the Integrated Transfer of Care hub, improving patient discharge and community coordination.
- Company: Join East Coast Community Healthcare, a dynamic social enterprise focused on community health.
- Benefits: Enjoy competitive salary, NHS benefits, and opportunities for professional growth.
- Other info: Work across various sites, fostering collaboration and innovation in a supportive environment.
- Why this job: Make a real impact in healthcare by enhancing patient experiences and system efficiency.
- Qualifications: Master's level education and extensive experience in healthcare leadership required.
The predicted salary is between 66582 - 77368 £ per year.
Great Yarmouth and Waveney Locality - Hosted by ECCH, on behalf of JPUH, NCC, SCC and N&S ICBAre you an experienced system leader who thrives in fast-paced, multi-agency environments? Do you bring the operational credibility, strategic grip and collaborative mindset needed to improve flow, strengthen discharge pathways and champion a Home First approach? If so, we would love to hear from you.
The Integrated Transfer of Care (ITOC) Lead provides visible, senior operational leadership across acute, community, social care and VCSE partners. You will lead the ITOC hub as a single integrated function, ensuring consistent processes, shared priorities and a unified approach to discharge flow and admission avoidance.
Drawing on real-time intelligence, frontline insights and strong cross-organisational relationships, you will coordinate partners to activate community pathways, prevent unnecessary admissions and support timely, safe discharge home. You will act as the consistent point of escalation for the locality - unblocking delays, resolving operational pressures and aligning decision-making across organisational boundaries.
This is an integrated post, funded by five organisations offering a unique opportunity to influence system-wide improvements whilst maintaining strong operational presence within acute and community settings.
Main duties of the job
- Provide visible, senior operational leadership for discharge flow and community coordination across all partners.
- Lead the ITOC hub as one integrated service, ensuring shared priorities and consistent standards.
- Maintain a strong on-site presence across acute and community settings to support real-time problem solving.
- Act as second-line escalation for complex discharges, working with senior managers across organisations.
- Coordinate cross-system responses to operational pressures, including during critical incidents.
- Use data, dashboards and intelligence to identify trends, variations and bottlenecks, driving improvements.
- Lead targeted transformation to strengthen Home First pathways and reduce delays.
- Support workforce leadership, culture and well-being across the integrated hub.
- Ensure compliance with national discharge guidance and contribute to system-wide planning and assurance.
Why this role matters
This is a pivotal leadership role at the heart of system flow. You will shape how partners work together, influence culture and practice across organisations, and directly improve the experience of people, families and carers.
If you are motivated by collaborative working, operational excellence and meaningful system impact, this role offers a rare opportunity to make a difference.
The post holder will be required to work across sites to ensure an operational presence between the acute and community.
About us
ECCH is a well-established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.
We are aligned to NHS terms and conditions, and offer many employee benefits. We are a social enterprise and staff-owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.
At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.
Person Specification
- Educated to Master's level or equivalent level of experience of working at a senior level in specialist area.
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent.
- Evidence of post qualifying and continuing professional development.
- Member of relevant professional body.
Experience
- Must have an understanding of the background to and aims of current healthcare policy appreciate the implications of this on engagement.
- Should have an appreciation of the relationship between the Department of Health & Social Care, NHS England, NHS Improvement, NHS East of England and individual provider and commissioning organisations.
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes.
- Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
Skills and Knowledge
- Developed communication skills for delivering key messages to a range of stakeholders both internal and external.
- Good presentational skills for conveying complex concepts.
- Ability to use informed persuasion to influence others.
- Evidence of planning and delivering programmes and projects and services on time.
- Ability to work without supervision, providing specialist advice to the organisation.
- Interpreting national policy for implementation.
- Working knowledge of Microsoft Office with intermediate keyboard skills.
Personal Attributes
- Team working skills.
- Self-motivated.
- Ability to move between details and the bigger picture.
- Demonstrates honesty and integrity and promotes organisational values.
- Embrace change, viewing it as an opportunity to learn and develop.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Integrated Transfer of Care Lead in Norwich employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
StudySmarter Expert Advice🤫
We think this is how you could land Integrated Transfer of Care Lead in Norwich
✨Get Involved with Local Health Initiatives
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National Health Service.
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We think you need these skills to ace Integrated Transfer of Care Lead in Norwich
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National Health Service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National Health Service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National Health Service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National Health Service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National Health Service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National Health Service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
