Job summaryOur Digital Care Team plays an important role in helping patients navigate their healthcare journey through our digital services. As a Digital Care Advisor, you will be a key point of contact for patients, reviewing online requests and ensuring they are directed to the appropriate team, clinician or service.You will review and process digital forms, manage tasks and document workflows, arrange appointments in line with practice procedures and maintain accurate patient records. You will work closely with our Dashboard GP and wider clinical and non-clinical teams to support the safe and efficient delivery of patient care.Main duties of the jobThe role also involves responding to healthcare professional enquiries, managing NHS 111 appointment bookings and processing requests through systems including SystmOne and SystmConnect.If you are looking for a rewarding and fast-paced role where you can make a real difference while being part of a friendly and supportive team, this could be the perfect opportunity for you.About usAt The Humbleyard Practice, we are a large, semi-rural, dispensing healthcare provider offering care with compassion, professionalism and integrity. We support a growing population of more than 22,500 patients across our three surgeries:Cringleford Surgery, Cantley Lane, Cringleford, Norwich, NR4 6TAHethersett Surgery, Great Melton Road, Hethersett, Norwich, NR9 3ABMulbarton Surgery, The Common, Mulbarton, Norwich, NR14 8JGAs a research and GP training practice, we are committed to continuous improvement and delivering high-quality care to our patients and their families. We aim to foster a culture of compassion, kindness and professionalism and actively support the personal and professional development of our team.Our staff work collaboratively across clinical, digital, administrative and patient-facing services. By joining The Humbleyard Practice, you will become part of a supportive multidisciplinary team focused on improving patients experiences and ensuring they receive the right support at the right time.DetailsDate posted15 October 2026Pay schemeOtherSalary
12.71 an hour
ContractPermanentWorking pattern
Full-time
Reference number30066Job locationsCantley LaneCringlefordNorwichNorfolkNR4 6TAUnited KingdomJob descriptionJob responsibilitiesIf you would like to find out more information about this
role, please see the attached job specification.
Job description
Job responsibilitiesIf you would like to find out more information about this
role, please see the attached job specification.Person Specification
Experience
EssentialWe are looking for a friendly, organised and compassionate person who communicates clearly and remains calm under pressure. You will need to be able to manage competing priorities, work accurately and use your initiative while maintaining strict confidentiality.Strong IT skills are essential, along with experience of working with the public in a reception, call-centre or other customer-facing environment. Experience using databases is also required. You will be reliable, adaptable and comfortable working both independently and as part of a busy team. Full training and ongoing support will be provided.DesirableFamiliarity with SystmOne, SystmConnect, Microsoft Office 365 or working within a GP practice or healthcare organisation would be advantageous.
Person Specification
Experience
EssentialWe are looking for a friendly, organised and compassionate person who communicates clearly and remains calm under pressure. You will need to be able to manage competing priorities, work accurately and use your initiative while maintaining strict confidentiality.Strong IT skills are essential, along with experience of working with the public in a reception, call-centre or other customer-facing environment. Experience using databases is also required. You will be reliable, adaptable and comfortable working both independently and as part of a busy team. Full training and ongoing support will be provided.DesirableFamiliarity with SystmOne, SystmConnect, Microsoft Office 365 or working within a GP practice or healthcare organisation would be advantageous.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer namePrimary Care CareersAddressCantley LaneCringlefordNorwichNorfolkNR4 6TAUnited KingdomEmployer's websiteEmployer detailsEmployer namePrimary Care CareersAddressCantley LaneCringlefordNorwichNorfolkNR4 6TAUnited KingdomEmployer's website
Digital Care Advisor in Norwich employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
