Data Officer in Norwich

Job summaryPriority will be given to internal NS ICB staff members.We are looking for a highly
organised and analytical Data Officer to join the Continuing Healthcare
Operations team at Norfolk and Suffolk ICB. The Continuing Healthcare
Operations team provides administrative, data and business support to a large
team of skilled clinicians who deliver Continuing Healthcare services
to patients across Norfolk and Suffolk.Continuing Healthcare (CHC) is a
package of care, arranged and funded by the NHS, for patients who have been
assessed as having a primary health need. The CHC process involves assessing
individuals with ongoing health and care needs to determine whether they are
eligible for NHS-funded support, either in their own home or in a residential
or nursing home setting.The Operations team is a busy
function that relies on timely, accurate and well-managed information to
support patient care, operational oversight and statutory reporting. The Data
Officer role supports this by ensuring that our systems and databases are used
efficiently and that data records are accurate. Strong data-management skills, attention
to detail, confidence in using digital systems and the ability to organise and
prioritise competing tasks are essential for this
role.If you are passionate about using
high-quality data to improve services and support better outcomes
for patients
and their families across Norfolk and Suffolk, then please apply today.Main duties of the jobAs a Data Officer in the CHC
Operations team,
you will provide comprehensive data support to the wider CHC service. This will
include maintaining and validating information held within electronic
case-management systems and databases, identifying and resolving data-quality
issues, producing routine and ad hoc reports, and supporting the monitoring of
activity, performance and statutory requirements. You will handle information
accurately and ensure records are complete, consistent and updated in a timely
manner.You will work closely with
clinical, operational and business colleagues to interpret data requirements,
respond to information requests and present clear, meaningful findings. You
will help improve data processes and reporting tools, maintain appropriate
documentation and audit trails, and process personal and sensitive information
in line with information-governance requirements. You will adopt a flexible
approach, switching between priorities and providing data support across the
service when required.About usWe manage an annual budget of 4.9 billion to commission safe, high quality and accessible health services for 1.7million people living in Norfolk and Suffolk.We work with hospitals, GP practices, dentists, pharmacies, community, mental health and ambulance services, alongside local councils and voluntary organisations, to improve care. We involve local communities in shaping decisions and use their insights to improve services. As a statutory NHS organisation, we are accountable to NHS England and the UK Government.Our role is to ensure services meet current and future needs by setting local NHS strategy, allocating funding, maintaining quality and safety standards, improving access, reducing health inequalities and enabling joined up care.Norfolk and Suffolk include rural, coastal and deprived communities, with an older than average population. Around half of residents live in rural or coastal areas, where access can be harder, and about 219,000 people live in the most deprived areas, where early deaths are significantly higher. These factors shape our planning and focus on reducing inequalities.Our vision is for people to live longer, healthier lives with access to safe, joined up, patient centred care. We prioritise improving healthy life expectancy, reducing inequalities and ensuring consistent access to high quality services.We work across five local Places and partner with NHS providers, councils, the VCFSE sector and communities to deliver locally responsive care.DetailsDate posted13 October 2026Pay schemeAgenda for changeBandBand 5Salary
32,073 to 39,043 a year
ContractPermanentWorking pattern

Full-time,

Flexible working

Reference numberD0003-ICB040Job locationsNorfolk and Suffolk Integrated Care BoardCounty HallMartineau LaneNorwichNorfolkNR1 2DHUnited KingdomJob descriptionJob responsibilitiesThis job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.This job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. This will be done in line with the Job evaluation Handbook guidelines.
Job description
Job responsibilitiesThis job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.This job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. This will be done in line with the Job evaluation Handbook guidelines.Person Specification
Experience
EssentialEducated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area. Knowledge of administrative procedures, project management or information analysis.DesirableBasic knowledge of project principles. Previously worked in similar position within the public sector. Significant knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint.
Skills
EssentialSkills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills.Problem solving skills and ability to respond to sudden unexpected demands.Skills for supporting project management Skills for managing aspects of projects ensuring they meet financial targets.Skills for manipulating information. Advanced keyboard skills, use of a range of software Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescalesDesirableAbility to pull together comprehensive draft reports, data and letters Negotiating, networking and persuasive skills.Excellent time management skills with the ability to re-prioritise
Other
EssentialAn ability to maintain confidentiality and trust. Professional, calm and efficient manner. Commitment to continuing professional development. Positive and flexible approach to work. May be required to travel to ICB Offices and other venues within the ICB area as required.
Person Specification

Experience
EssentialEducated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area. Knowledge of administrative procedures, project management or information analysis.DesirableBasic knowledge of project principles. Previously worked in similar position within the public sector. Significant knowledge of IT systems and software programmes such as Outlook, Word, Excel, Powerpoint.
Skills
EssentialSkills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills.Problem solving skills and ability to respond to sudden unexpected demands.Skills for supporting project management Skills for managing aspects of projects ensuring they meet financial targets.Skills for manipulating information. Advanced keyboard skills, use of a range of software Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescalesDesirableAbility to pull together comprehensive draft reports, data and letters Negotiating, networking and persuasive skills.Excellent time management skills with the ability to re-prioritise
Other
EssentialAn ability to maintain confidentiality and trust. Professional, calm and efficient manner. Commitment to continuing professional development. Positive and flexible approach to work. May be required to travel to ICB Offices and other venues within the ICB area as required.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameNorfolk and Suffolk Integrated Care BoardAddressNorfolk and Suffolk Integrated Care BoardCounty HallMartineau LaneNorwichNorfolkNR1 2DHUnited KingdomEmployer's websiteEmployer detailsEmployer nameNorfolk and Suffolk Integrated Care BoardAddressNorfolk and Suffolk Integrated Care BoardCounty HallMartineau LaneNorwichNorfolkNR1 2DHUnited KingdomEmployer's website