At a Glance
- Tasks: Lead and improve patient access services while managing teams in a dynamic healthcare environment.
- Company: Join the Hillingdon Hospitals NHS Foundation Trust, dedicated to high-quality patient care.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and engage in exciting hospital redevelopment projects.
- Why this job: Make a real difference in patient experiences and contribute to innovative healthcare solutions.
- Qualifications: Degree-level education and experience in staff management within healthcare settings.
The predicted salary is between 49387 - 56515 £ per year.
An exciting opportunity has arisen for an enthusiastic, highly motivated and experienced individual to work within the corporate division. We are looking for an individual who can demonstrate a positive attitude, with an ability to develop and improve support services in collaboration with colleagues. The successful candidate will therefore have a track record of managing and leading teams in a complex and changing environment. The General Manager will support you in your role; however, there is an expectation that you will be able to work independently to identify and plan for service needs in line with demand.
You will be responsible for the day-to-day management of the departments with particular reference to the patient experience, operational performance and budgetary control. Experience of RTT and cancer performance management is essential. You will be involved with new hospital redevelopment and the introduction of new digital systems. The postholder will be required to foster working relationships with colleagues in other directorates and with external partners in the Northwest London ICS and Hillingdon Health and Care Partners (HHCP). Other key relationships include the corporate directorates of Nursing, Human Resources, Finance, Clinical and Corporate Governance and facilities.
Main duties of the job:
- Responsible to the General Manager of patient access and outpatients to support with the Patient Access vision of supporting patient flow, pathway and experience is enhanced and managed effectively and both strategic and operational demands are met.
- To support/deputise for the General Manager.
- With the guidance of the General Manager, support divisional teams including service/outpatients and performance managers to ensure efficient and effective delivery of high-quality patient centred services.
- Work alongside the General Manager with implementing and managing systems and processes to ensure services are delivered in accordance with Trust policies and standards.
- The post holder will be responsible for ensuring the delivery of key national and local targets such as RTT, cancer & diagnostic waiting time standards.
- The post holder will work with service and clinical leads to ensure safe and efficient services are delivered in line with the Trust's CARES values.
Person Specification:
- Essential:
- Educated to degree level or equivalent relevant experience.
- Relevant qualification, training or experience in staff management and/or leadership.
- Experience in managing staff.
- Experience in prioritising, planning and delegation.
- Experience of working in a healthcare setting.
- Experience of DM01, RTT and cancer performance management will be essential.
- Able to respond well and with confidence in operationally busy situations and demonstrate resilience.
- Able to work as part of a wider operational team and support the site flow and unblock situations on the wards when the site is in red/black.
- Good analytical and judgement skills.
- Desirable:
- Possession of or willing to complete additional relevant specialist training.
- Experience of service improvement, service redesign including policy/protocol development as well as managing change.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Service Manager Patient Access & Outpatients in Northwood employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager Patient Access & Outpatients in Northwood
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National health service.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National health service.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like National health service, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Service Manager Patient Access & Outpatients in Northwood
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
