At a Glance
- Tasks: Lead operational management of Unplanned Care services, ensuring high-quality patient care.
- Company: Join West Hertfordshire Teaching Hospitals NHS Trust, a leader in innovative healthcare.
- Benefits: Competitive salary, flexible working options, and a focus on staff wellbeing.
- Other info: Exciting opportunities for career growth in a dynamic healthcare environment.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in operational management within healthcare and strong leadership abilities.
The predicted salary is between 59798 - 67020 £ per year.
We are seeking an exceptional operational leader to join our Medicine Division as Deputy General Manager for Unplanned Care, providing operational leadership across a diverse and high-profile portfolio of services. This is a pivotal senior management role responsible for delivering high-quality, safe and sustainable services across Care of the Elderly, Stroke, Frailty and the Virtual Hospital, whilst also leading the management and coordination of the Trust-wide Acute Medical On-Call rota.
Working in partnership with Clinical Directors, Matrons, senior clinicians and corporate colleagues, you will lead the operational delivery of designated Unplanned Care services, supporting performance, patient flow, workforce management and continuous service improvement across the portfolio. You will play a key role in ensuring that patients receive timely, effective and compassionate care, whilst delivering against operational, quality and financial objectives.
Main duties of the job
- Lead the day-to-day operational management of key Unplanned Care services, ensuring safe, effective and patient-centred care.
- Drive patient flow across the hospital by working collaboratively with clinical and operational teams to optimise capacity, reduce delays and improve patient outcomes.
- Build strong working relationships with Consultants, Matrons, Clinical Leads and corporate teams to support service delivery and continuous improvement.
- Work independently to manage operational challenges, resolve complex issues and make timely decisions in a fast-paced environment.
- Monitor service performance using operational data, implementing recovery plans and service improvements where required.
- Lead service transformation, pathway redesign and quality improvement initiatives to enhance patient experience and operational efficiency.
- Provide visible leadership to operational teams, supporting workforce management, staff development and a positive, high-performing culture.
- Ensure effective governance by managing risks, complaints, incidents and compliance with Trust policies and quality standards.
This is an exciting opportunity to play a key operational leadership role within the Unplanned Care Division, supporting the delivery of high-quality services across Acute Medicine, Frailty, Stroke, Virtual Hospital and Medical Patient Flow. Working closely with the General Manager, Clinical Directors, Matrons and multidisciplinary teams, you will lead the day-to-day operational management of designated services, ensuring effective patient flow across the urgent and emergency care pathway.
The post holder will provide visible operational leadership, managing complex operational issues independently while ensuring services achieve key performance standards, deliver continuous improvement and provide safe, efficient and high-quality care for patients accessing urgent and emergency care services.
Person Specification
- Education and qualifications
- Essential: Education to degree level within a relevant area e.g. management degree, clinical degree or equivalent experience. Post graduate management qualification or in the process of studying for.
- Desirable: Further relevant qualification.
- Knowledge
- Essential: Strong understanding of the health and care sector including operational management. RTT management. Understands admissions and outpatient services and processes. Complaint Handling Budget control.
- Desirable: Experience of both primary and secondary care organisations. Project management skills. Prior experience of working across two or more organisational boundaries.
- Experience
- Essential: Previous NHS experience. Experience operating at a senior organisational level. Experience of using numerical analysis in problem solving. Experience of budgetary Management. Experience of producing business cases. Experience of managing RTT targets and Cancer waiting times. Demonstrable operational management experience, with managing large groups of staff.
Band 8a - Deputy General Manager Unplanned Care, Medicine in Northampton employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
StudySmarter Expert Advice🤫
We think this is how you could land Band 8a - Deputy General Manager Unplanned Care, Medicine in Northampton
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National health service.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National health service.
✨Apply Through Our Website for Better Visibility
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We think you need these skills to ace Band 8a - Deputy General Manager Unplanned Care, Medicine in Northampton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
