At a Glance
- Tasks: Provide high-quality call handling and admin support to patients and clinicians.
- Company: Join Mowbray House Surgery, a progressive medical practice in Northallerton.
- Benefits: Flexible bank hours with competitive pay based on experience.
- Other info: Opportunity for growth in a supportive healthcare environment.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: Excellent communication and IT skills; GCSE level education required.
The predicted salary is between 19350 - 23650 £ per year.
The post holder will provide a high-quality call handling and admin support service within our 2 busy practices, supporting patients and clinicians.
Salary: Depending on experience.
Hours: As and when required - Bank hours. Working at both Northallerton and Hutton Rudby Surgery. Primarily Northallerton.
Please note: An element of flexibility and own vehicle is essential for the role as you will be required to work across both sites.
Main duties of the job
- Receive incoming telephone calls into the practice providing coordination and navigation of care to patients, and where appropriate their carers, across the practice and other organisations.
- Provide patients with high quality, easy to understand information to assist them in making choices about their care.
- Deal with general enquiries and make outgoing telephone calls, explain procedures and make new and follow up appointments.
- Assist with dispensing medication to patients at our Hutton Rudby surgery.
About us
Mowbray House Surgery is a large, progressive Medical Practice based in Northallerton, with a full time branch surgery in Hutton Rudby. Across the two sites we have around 20,000 patients registered with us.
Job responsibilities
- Support the practice's frail and vulnerable patients, supporting frailty reviews and coordinating MDT and palliative care meetings.
- Assist the Dispensary department, in a receptionist role.
- Support the practice Safeguarding team with requests for information.
- Support the practice in coordinating seasonal vaccination campaigns, including the organising of care home and housebound vaccinations.
- Monitor and process electronic workflows into the practice, including processing all hospital discharge documents and patient e-consultations as per protocol.
- Support the delivery of QoF and other practice services.
- General support to practice teams as required.
This job description is intended as a guide to the main duties and responsibilities for the post and should not be considered an exhaustive list.
Person Specification
Experience
- Essential: Excellent communication skills, written and oral.
- Excellent IT skills.
- An understanding, acceptance and adherence to the need for strict confidentiality.
- Time management and the ability to work to effectively multitask.
- Ability to use own initiative and problem solve.
- Hard working, adaptable, reliable and resourceful.
- Willing to work flexible hours as necessary across both surgery sites.
- Educated to GCSE level or equivalent.
- Own transport.
- Ability to work as a team member as well as autonomously.
- Be entitled to live and work within the UK as we are unable to sponsor.
- Satisfactory DBS Check.
- Satisfactory references (at least 2).
- Desirable: Experience working in a healthcare or social care setting.
- Experience working in General Practice.
- Experience of clinical systems such as SystmOne.
- Full, clean driving licence.
Care Navigator - Bank in Northallerton employer: National health service
Mowbray House Surgery is an exceptional employer, offering a supportive and flexible work environment across its Northallerton and Hutton Rudby locations. With a commitment to high-quality patient care, employees benefit from opportunities for professional growth, a collaborative team culture, and the chance to make a meaningful impact in the community. Join us to be part of a progressive medical practice that values your contributions and fosters your development.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator - Bank in Northallerton
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We think you need these skills to ace Care Navigator - Bank in Northallerton
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
