Overview
In this role you will act as a key point of contact for patients, guiding digital requests to the right team and ensuring accurate records. You will process digital forms, manage tasks, and coordinate appointments in line with practice procedures. You’ll collaborate with clinicians and non-clinical staff to support safe, efficient patient care and handle healthcare professional inquiries and NHS 111 bookings. This is a fast-paced, supportive environment at a community GP practice focused on compassionate, continuous improvement and patient experience. You will help shape patient journeys through digital care while working with cross-functional teams.
Pay / Benefits
- Permanent contract
- Full-time role
- Salary £12.71 per hour
- Full training and ongoing support
- Friendly multidisciplinary team
Responsibilities
- Review online requests and route to appropriate team, clinician, or service
- Process digital forms and manage task/workflow documentation
- Arrange appointments per practice procedures and maintain patient records
- Support safe and efficient delivery of patient care in collaboration with clinical/non-clinical teams
- Respond to healthcare professional inquiries and manage NHS 111 bookings
- Process requests using SystmOne and SystmConnect
Key requirements
- Friendly, organised and compassionate
- Clear communication, calm under pressure
- Ability to manage competing priorities and work with initiative
- Maintain strict confidentiality
- Strong IT skills and experience with public-facing roles
- Experience using databases
- Clear communication
- Calm under pressure
- Reliability
- SystmOne
- SystmConnect
- Databases
Digital Care Advisor in Norfolk employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
