At a Glance
- Tasks: Lead operational excellence in Neurosciences and Older People's Medicine to enhance patient care.
- Company: Join the Norfolk and Norwich University Hospital, a leading NHS trust with a collaborative culture.
- Benefits: Enjoy flexible working hours, discounted gym memberships, and excellent pension schemes.
- Other info: Be part of a diverse team at a state-of-the-art facility with great career growth.
- Why this job: Make a real impact on patient outcomes while developing your leadership skills.
- Qualifications: Master's degree or equivalent experience in operational management required.
The predicted salary is between 66582 - 77368 £ per year.
Are you an experienced operational leader looking for an opportunity to make a real difference to patient care and shape the future of clinical services? We are looking for an enthusiastic and highly motivated Senior Operations Manager to join Care Group G, leading a diverse portfolio across Neurosciences and Older People's Medicine at Norfolk and Norwich University Hospital. This is an influential senior leadership role where you will work in partnership with clinical, nursing and operational colleagues to turn ambition into delivery. You will lead service improvement, tackle complex operational challenges and support teams to provide safe, effective and patient-centred care.
We are looking for someone who enjoys working collaboratively, is confident making decisions in a fast-paced environment and brings energy, curiosity and a solution-focused approach to leadership. You will join a supportive senior team where your ideas and experience will be valued, and you will have a genuine opportunity to influence how services develop. If you are passionate about improving services, developing people and delivering better outcomes for patients, we would love to hear from you.
Main duties of the job: As Senior Operations Manager, you will provide visible and effective operational leadership across Neurosciences and Older People's Medicine, working closely with clinical and nursing leaders to deliver high-quality services and improve the experience of our patients and staff. You will lead and develop operational and administrative teams and take responsibility for delivery across operational performance, quality, workforce and finance. Using data, insight and strong relationships, you will identify opportunities, solve complex problems and turn improvement ideas into sustainable change.
No two days will be the same. You will have the autonomy to make important decisions, including:
- Agreeing operational actions and recovery plans when services face performance or access challenges;
- Prioritising resources and responding to pressures while maintaining safe, effective services;
- Shaping service improvements, balancing patient experience, quality, workforce, performance and financial considerations.
You will bring sound judgement, resilience and excellent communication and influencing skills, with the ability to bring people together around a shared goal.
About us: Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity. We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Details: Date posted 30 October 2026. Pay scheme Agenda for change. Band Band 8b. Salary £66,582 to £77,368 a year per annum, pro rata. Contract Permanent. Working pattern Full-time, Flexible working. Reference number 234-26-G1067. Job locations Norfolk & Norwich University Hospital, Norwich NR4 7UY, United Kingdom.
Job responsibilities: Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Person Specification: Qualifications Essential Master's degree or post graduate qualification level or equivalent or equivalent extensive experience. Experience Essential Significant operational management experience at senior organisational / middle management level. Track record of delivering targets and successful service change. Skills Essential Excellent communication skills, both written and oral. Attitude, aptitude Essential Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence. Demonstrates understanding and commitment to Equality, Diversity and Inclusion.
Locations
Senior Operational Manager - Neurosciences & OPM in Norfolk, Norwich employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operational Manager - Neurosciences & OPM in Norfolk, Norwich
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National Health Service.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National Health Service.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like National Health Service, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Senior Operational Manager - Neurosciences & OPM in Norfolk, Norwich
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National Health Service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National Health Service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National Health Service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National Health Service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National Health Service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National Health Service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
