Practice Development Leader in Norfolk, Norwich

Reepham and Aylsham Medical Practice has two sites, one in the picturesque village of Reepham and one in the historic town of Aylsham. In This Role, You Will: Lead operational improvements across the practiceManage performance, recruitment, and staff developmentOversee financial planning and reportingImplement new processes and digital solutionsEnsure compliance and uphold quality standardsWere looking for someone ambitious, proactive, and ready to take ownership. Main duties of the jobBusiness planning Setting longterm strategies, planning services, and adapting to changing NHS requirements. Financial management Handling budgets, payroll, billing, insurer liaison, and costcontrol. Staff management Recruiting, training, supervising nonclinical staff, conducting performance reviews, and maintaining morale. Regulatory compliance Ensuring adherence to CQC standards, data protection laws, NHS policies, and clinical governance. Information governance Maintaining accurate records, safeguarding patient confidentiality, and managing data systems. IT and digital systems Overseeing clinical systems, security, digital transformation, and troubleshooting technology. Liaison and communication Working with Integrated Care Boards (ICBs), Primary Care Networks (PCNs), suppliers, and community partners. Quality assurance Implementing protocols for patient safety, service quality, and continuous improvement. Premises and facilities Managing buildings, equipment, health & safety, and risk management. Strategic leadership Supporting GP partners, shaping longterm direction, and adapting to workforce and policy changes. About usAs a GP Surgery we treat all minor illness and medical conditions and refer patients to hospitals and other medical services for urgent and specialist treatment. We focus on the health of the whole person combining physical, psychological and social aspects of care and have a large clinical and administrative team who support patients and staff to enable us to provide this care. We also understand that it can be challenging working in primary care. As a rural Practice we believe that working together and with one another to support our own health and wellbeing is equally important. Staff training is carried out monthly so we can get together to discuss things that can improve work and wellbeing. Depending on experience Full-time Reference numberA1039-26-0013Job locations60 Hungate StreetAylshamNorwichNR11 6AAUnited KingdomSmugglers LaneReephamNorwichNR10 4QTUnited KingdomJob descriptionJob responsibilitiesJob SummaryThe Practice Manager is responsible for the effective day-to-day management of the GP practice, ensuring high-quality patient services, operational efficiency, and compliance with NHS and regulatory requirements. The role includes leadership of staff, financial oversight, and supporting strategic development in collaboration with GP partners and the Primary Care Network (PCN). Operational ManagementOversee the smooth running of all practice operationsSupport appointment systems, workflows, and administrative processesEnsure the practice environment is safe, compliant, and fit for purposeStaff Management & LeadershipLead, motivate, and manage clinical and administrative teamsOversee recruitment, induction, appraisals, and trainingManage HR processes including absence, performance, and employee relationsFinancial ManagementDevelop and monitor practice budgetsOversee income streams (GMS contracts, QOF, enhanced services)Ensure effective financial controls, payroll, and reportingGovernance & ComplianceEnsure compliance with CQC standards and NHS regulationsMaintain policies, risk assessments, and business continuity plansManage complaints, incidents, and patient feedbackPatient ServicesEnsure a high standard of patient care and experienceImprove access to services and patient satisfactionSupport Patient Participation Group (PPG) engagementIT & Digital OversightOversee practice IT systems (e.g., SystmOne) supported by IT LeadEnsure data protection compliance (GDPR, DSPT) Support digital transformation and new technology adoptionStrategic DevelopmentSupport GP partners and Business Manager with business planning and service developmentWork collaboratively with PCN and external stakeholdersLead service improvement and change initiatives Job responsibilitiesJob SummaryThe Practice Manager is responsible for the effective day-to-day management of the GP practice, ensuring high-quality patient services, operational efficiency, and compliance with NHS and regulatory requirements. The role includes leadership of staff, financial oversight, and supporting strategic development in collaboration with GP partners and the Primary Care Network (PCN). Operational ManagementOversee the smooth running of all practice operationsSupport appointment systems, workflows, and administrative processesEnsure the practice environment is safe, compliant, and fit for purposeStaff Management & LeadershipLead, motivate, and manage clinical and administrative teamsOversee recruitment, induction, appraisals, and trainingManage HR processes including absence, performance, and employee relationsFinancial ManagementDevelop and monitor practice budgetsOversee income streams (GMS contracts, QOF, enhanced services)Ensure effective financial controls, payroll, and reportingGovernance & ComplianceEnsure compliance with CQC standards and NHS regulationsMaintain policies, risk assessments, and business continuity plansManage complaints, incidents, and patient feedbackPatient ServicesEnsure a high standard of patient care and experienceImprove access to services and patient satisfactionSupport Patient Participation Group (PPG) engagementIT & Digital OversightOversee practice IT systems (e.g., SystmOne) supported by IT LeadEnsure data protection compliance (GDPR, DSPT) Support digital transformation and new technology adoptionStrategic DevelopmentSupport GP partners and Business Manager with business planning and service developmentWork collaboratively with PCN and external stakeholdersLead service improvement and change initiativesPerson Specification EssentialStrong leadership and organisational skills, Experience in management, ideally within healthcare, Financial and budget management experience, Knowledge of NHS primary care systems and regulations, Excellent communication and problem-solving abilitiesDesirableExperience in GP practice management, Knowledge of CQC inspections and PCN working, Project management or service improvement experience,Reporting Line - Key OutcomesEfficient and compliant practice operations, Financial sustainability,High-quality patient care and experience, Strong staff performance and engagement,Reports to GP Partners and Business Manager EssentialStrong leadership and organisational skills, Experience in management, ideally within healthcare, Financial and budget management experience, Knowledge of NHS primary care systems and regulations, Excellent communication and problem-solving abilitiesDesirableExperience in GP practice management, Knowledge of CQC inspections and PCN working, Project management or service improvement experience,Reporting Line - Key OutcomesEfficient and compliant practice operations, Financial sustainability,High-quality patient care and experience, Strong staff performance and engagement,Reports to GP Partners and Business ManagerDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer detailsEmployer nameReepham and Aylsham Medical PracticeAddress60 Hungate StreetAylshamNorwichNR11 6AAUnited KingdomEmployer's websiteEmployer detailsEmployer nameReepham and Aylsham Medical PracticeAddress60 Hungate StreetAylshamNorwichNR11 6AAUnited KingdomEmployer's website