Job summaryHumbleyard Practice's patient care team is made up of 15 friendly and dedicated patient care advisors, working across our Cringleford, Hethersett, and Mulbarton Surgeries. We are currently looking to recruit part- or full-time patient care advisors to join our team. As a patient care advisor, you'll be at the heart of the practice, helping patients navigate their healthcare journey with confidence and ease. You'll be the first point of contact for patients, whether in person or over the phone, offering support, booking appointments, and signposting them to the right clinician or service at the right time.
Main duties of the jobNo two days are the same. You'll be handling enquiries, updating records, and working closely with both clinical and administrative teams to keep everything running smoothly. If you're looking for a rewarding role where you can make a real difference in people's lives while being part of a supportive and friendly team, this could be the perfect fit for you!
About usThe Humbleyard Practice is a large, semi-rural, dispensing healthcare provider, offering exceptional care with compassion, professionalism, and integrity. Serving a fast-growing patient population of over 22,500 across three sites, we are dedicated to meeting the diverse needs of our patients and their families.
Our surgeries are located at: Cringleford Surgery, Cantley Lane, Cringleford, Norwich, NR4 6TAHethersett Surgery, Great Melton Road, Hethersett, Norwich, NR9 3ABMulbarton Surgery, The Common, Mulbarton, Norwich, NR14 8JGAs a research and GP training practice, we pride ourselves on continuous development and providing the best care possible to our patients. We are committed to fostering a culture of compassion, kindness, and professionalism within our team, and we actively support personal and professional growth.
DetailsDate posted03 September 2026Pay schemeOtherSalary
12.71 an hour
ContractPermanentWorking pattern
Full-time,
Part-time,
Compressed hours
Reference number29888Job locationsCantley LaneCringlefordNorwichNorfolkNR4 6TAUnited KingdomJob descriptionJob responsibilitiesIf you would like to find out more information about this role, please see the attached job specification.
Job description
Job responsibilitiesIf you would like to find out more information about this role, please see the attached job specification. Person Specification
We're looking for a friendly, organised, and compassionate person to join our patient care team! If you love helping people, can stay calm under pressure, and have a knack for juggling multiple tasks at once, this could be the perfect role for you. Whether you've worked in customer service, healthcare, reception, or just have a passion for helping others, we'd love to hear from you. If you're ready to be part of a fun, supportive, and dedicated team that makes a real difference every day, apply now! You'll need:
Essentialeducation to GCSE or NVQ2 level, or equivalentgreat communication skillsa team-player attitudethe ability to make patients feel welcome and supportedto be comfortable working with database systemsconfidence with IT systems (like Microsoft Office 365 and SystmOne) is a plus, but dont worrywell provide full training to get you up to speed!experience working in customer facing roles - is desirable
Person Specification
We're looking for a friendly, organised, and compassionate person to join our patient care team! If you love helping people, can stay calm under pressure, and have a knack for juggling multiple tasks at once, this could be the perfect role for you. Whether you've worked in customer service, healthcare, reception, or just have a passion for helping others, we'd love to hear from you. If you're ready to be part of a fun, supportive, and dedicated team that makes a real difference every day, apply now! You'll need:
Essentialeducation to GCSE or NVQ2 level, or equivalentgreat communication skillsa team-player attitudethe ability to make patients feel welcome and supportedto be comfortable working with database systemsconfidence with IT systems (like Microsoft Office 365 and SystmOne) is a plus, but dont worrywell provide full training to get you up to speed!experience working in customer facing roles - is desirableDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer detailsEmployer namePrimary Care CareersAddressCantley LaneCringlefordNorwichNorfolkNR4 6TAUnited KingdomEmployer's websiteEmployer detailsEmployer namePrimary Care CareersAddressCantley LaneCringlefordNorwichNorfolkNR4 6TAUnited KingdomEmployer's website
Locations
Patient Care Advisor in Norfolk, Norwich employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
