Job summaryEast of England Community Health and Care is recruiting an Operations Manager for the Operations Centre based at Norwich Community Hospital.
The Operations Centre is the point for clinical services support and escalation across the Trust, particularly inpatient and community services. You will be responsible for the day to day running of the service which includes completing operational reports and providing senior representation of the Trust and Norfolk County Council on operational calls with Integrated Care System partners. During weekend service hours the role includes leading the EEC first level On-Call response.
There is requirement to answer email and telephone queries in a timely and efficient manner. The hours are full time working shifts across 7 days including Bank Holidays, with expected 1 in 3 weekend working. Any variation to this please contact the recruiting manager to discuss.
You will provide support to the existing Operations Managers and be allocated line management responsibilities.
We require an enthusiastic, autonomous and motivated individual with experience leading a team and operations management in a clinical setting. This is a great opportunity for someone who thrives in a fast paced, dynamic environment and is looking to develop their experience of operations management.
Please note that the interviews will be taking place in person at Norwich Community Hospital.
Main duties of the jobTo facilitate the Operations Centre daily meetings, co-ordinate the flow of patients through key Trust serviced including Intermediate Care beds, Community Nursing and therapy, ensuring appropriate placement of patients according to their clinical need.
To develop strong, transparent working relationships with key stakeholders in the Integrated Care System including acute hospitals, social services, and the voluntary sector.
To be responsible for responding to services requiring senior out of hours support 5pm -7pm Monday to Friday and 8am-7pm weekends/Bank Holiday (out of hours). To communicate with the affected service/individual to understand and resolve issues, escalating as required to the Executive Director Manager On-Call.
To be responsible for the leadership of the discharge co-ordinators, flow co-ordinators and/or administrators alongside peer Operations ManagersAbout usThis is an exciting opportunity to commence a role in a welcoming team with a high profile across the organisation.
The team work in an integrated way daily to help support the system and each other.
Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.
If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.
Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills. DetailsDate posted26 August 2026Pay schemeAgenda for changeBandBand 7Salary
49,387 to 56,515 a year
per annum
ContractPermanentWorking pattern
Full-time
Reference number839-8247407-PGJob locationsNorwich Community HospitalNorwichNR2 3TUUnited KingdomJob descriptionJob responsibilitiesProvide senior leadership across the Community Beds and System Operations portfolioTo facilitate the Operations Centre daily meetings, co-ordinate the flow of patients through key Trust serviced including Intermediate Care beds, Community Nursing and therapy , ensuring appropriate placement of patients according to their clinical need.
Work with the Service Leads to ensure service and team development, ensuring that patients receive care closer to home.
First level on-call response during service hoursEnsure activity data and information is recorded and correlated into reports on a daily basisActs in a supportive, informative, and sensitive manner towards patients, relatives, visitors and colleagues at all times.
To monitor the trigger factors associated with, and when necessary implement the Trusts Escalation Plan in order to minimise service crisis through effective planning.
Prioritises workload, being aware of competing pressures.
Job description
Job responsibilitiesProvide senior leadership across the Community Beds and System Operations portfolioTo facilitate the Operations Centre daily meetings, co-ordinate the flow of patients through key Trust serviced including Intermediate Care beds, Community Nursing and therapy , ensuring appropriate placement of patients according to their clinical need.
Work with the Service Leads to ensure service and team development, ensuring that patients receive care closer to home.
First level on-call response during service hoursEnsure activity data and information is recorded and correlated into reports on a daily basisActs in a supportive, informative, and sensitive manner towards patients, relatives, visitors and colleagues at all times.
To monitor the trigger factors associated with, and when necessary implement the Trusts Escalation Plan in order to minimise service crisis through effective planning.
Prioritises workload, being aware of competing pressures.
Person Specification
Education/ Qualification
EssentialRegistered health professional or equivalentDemonstrates continuing professional development towards Degree levelCurrent registration to a professional bodyDesirableMasters Level education
Experience
EssentialExperience of leading a teamExperience of working in a multi-agency environmentExperience of managing budgetsA track record of successful service & policy development&implementationWorking knowledge of current issues within clinical practice and service developmentEvidence of post graduate developmentDesirableExperience of managing a multi-disciplinary teamProject management
Skills, Abilities and Knowledge
EssentialEvidence of managing change within a clinical environmentExpert communication skills, able to address communication barriersAnalytical skills, with the ability to problem solve complex situationsA track record of successful service & policy development & implementationProject managementKnowledge of current developments in the health service and political awareness of the NHSExperience of working in partnership with multidisciplinary teamAble to command respect of the multi-disciplinary teamAbility to work across professional boundariesAble to use own initiativeEvidence motivational skillsExperience of staff recruitment induction, career development and appraisalExperience of strategic deployment of workforce to deliver a serviceFinancial management experience and responsibilityAble to provide high standards of careEvidence tact & diplomacyEmpathy & sensitivityGood observational & reporting skillsAbility to manage stressful situationsGood interpersonal skillsWork flexibly to accommodate service needsWill be able to make own travel arrangementsHave Good IT/ keyboard skillsDesirablePast experience of managing changeWorking knowledge of patient IT systemsUnderstanding of the wider healthcare system, and outside agencies
Skills
EssentialExcellent communication skillsPhysical Assessment skillsTime management, planning and organisational skillsDesirablePresentation skillsExperience of developing policies and procedures
Other
EssentialBe aware of own limitations & able to gain support where necessaryStrong commitment to service development& positive changeWell-developed verbal and written communication skillsInfluencing skills and ability to negotiate at all levels
Person Specification
Education/ Qualification
EssentialRegistered health professional or equivalentDemonstrates continuing professional development towards Degree levelCurrent registration to a professional bodyDesirableMasters Level education
Experience
EssentialExperience of leading a teamExperience of working in a multi-agency environmentExperience of managing budgetsA track record of successful service & policy development&implementationWorking knowledge of current issues within clinical practice and service developmentEvidence of post graduate developmentDesirableExperience of managing a multi-disciplinary teamProject management
Skills, Abilities and Knowledge
EssentialEvidence of managing change within a clinical environmentExpert communication skills, able to address communication barriersAnalytical skills, with the ability to problem solve complex situationsA track record of successful service & policy development & implementationProject managementKnowledge of current developments in the health service and political awareness of the NHSExperience of working in partnership with multidisciplinary teamAble to command respect of the multi-disciplinary teamAbility to work across professional boundariesAble to use own initiativeEvidence motivational skillsExperience of staff recruitment induction, career development and appraisalExperience of strategic deployment of workforce to deliver a serviceFinancial management experience and responsibilityAble to provide high standards of careEvidence tact & diplomacyEmpathy & sensitivityGood observational & reporting skillsAbility to manage stressful situationsGood interpersonal skillsWork flexibly to accommodate service needsWill be able to make own travel arrangementsHave Good IT/ keyboard skillsDesirablePast experience of managing changeWorking knowledge of patient IT systemsUnderstanding of the wider healthcare system, and outside agencies
Skills
EssentialExcellent communication skillsPhysical Assessment skillsTime management, planning and organisational skillsDesirablePresentation skillsExperience of developing policies and procedures
Other
EssentialBe aware of own limitations & able to gain support where necessaryStrong commitment to service development& positive changeWell-developed verbal and written communication skillsInfluencing skills and ability to negotiate at all levelsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).Employer detailsEmployer nameEast of England Community Health and Care NHS TrustAddressNorwich Community HospitalNorwichNR2 3TUUnited KingdomEmployer's websiteEmployer detailsEmployer nameEast of England Community Health and Care NHS TrustAddressNorwich Community HospitalNorwichNR2 3TUUnited KingdomEmployer's website
Locations
Operations Manager in Norfolk, Norwich employer: National Health Service
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