Non-Medical Flexible Workforce Manager

Job summaryClosing Date: 08.11.26Shortlisting to take place after closing date: commencing 09.11.26Interview expected to take place in the week following shortlisting: commencing 30.11.26Due to current Home Office Guidelines, Bradford Teaching Hospitals NHS Foundation Trust is unable to provide sponsorship for this role.Are you an experienced workforce professional with a passion for driving service improvement, workforce optimisation and digital transformation? Do you have the leadership skills to manage complex workforce systems and deliver high-quality staffing solutions across a large organisation?We are seeking a dynamic and innovative Non-Medical Flexible Workforce Manager to lead and develop our flexible workforce team, that provide temporary staffing, e-Rostering and job planning services. This is an exciting opportunity to play a pivotal role in ensuring the Trust has effective workforce systems and processes that support safe staffing, operational efficiency and excellent patient care.This is an opportunity to shape and influence workforce delivery across one of the largest teaching hospital trusts in the region. You will join a forward-thinking HR and Workforce team committed to continuous improvement, innovation and supporting our people to deliver outstanding care.If you are passionate about workforce transformation and want to make a real difference to how services are planned and delivered, we would love to hear from you.Main duties of the jobAs the Non-Medical Flexible Workforce Manager, you will lead the operational management and development of our electronic rostering systems, temporary staffing services and workforce projects for our non-medical workforce. You will act as the Trust's subject matter expert for workforce systems, overseeing system performance, service improvement initiatives, training programmes and stakeholder engagement across clinical and non-clinical services.We are looking for someone who can demonstrate:Significant experience in workforce management, e-Rostering, temporary staffing or workforce systems.Strong project management and change management skills.Experience analysing complex workforce data and translating findings into actionable improvements.Excellent communication and stakeholder engagement skills, with the ability to influence at all levels.Experience leading and developing teams.Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.A commitment to innovation, quality improvement and delivering excellent customer service.About usOur People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:We value peopleWe are one teamWe careWe're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.DetailsDate posted19 October 2026Pay schemeAgenda for changeBandBand 7Salary 49,387 to 56,515 a year per annum ContractPermanentWorking pattern Full-time Reference number389-26-8365511Job locationsBRI462 Haworth Road, Allerton, BRADFORD. BD15 9LLBradfordLS252HFUnited KingdomJob descriptionJob responsibilitiesSystem Implementation/ReviewTest, deploy, maintain and support individual end user requirements.Support the Clinical Implementation Manager in providing advice and guidance to key users during the data gathering exercise.Produce dummy rosters identifying any problems, verify applicability of rules and restrictions, the impact they have on the roster and rectify issues until a workable roster is produced.Develop training materials, guidelines and reference documents to enable change to be implemented.System trainingTo be responsible for the planning, design and implementation of training programmes in all aspects of e-Rostering including new starters as part of their induction and the continual training of existing staff in changes and improvements to the system.To produce supporting materials and conduct training sessions for ward managers and other roster creators in the e-Rostering software application and reporting elements.Plan and deliver training programmes for end users to support upgrades to the software.System managementDevelop local system user manuals to accommodate bespoke rostering arrangements as required.Attend meetings at a senior level as System Lead.Prepare a reporting schedule and publish and circulate database reports and a KPI dashboard in accordance with report deadlines.Submit weekly and monthly attendance and absence files to payroll for paymentUnderstand the impact of workload demands on staffing establishments and skillmix requirements, offering advice on using the system to support and improve budget compliance.Identify, interpret and resolve system faults.Assist staff to resolve problems with software implementation and promote the benefits of the software to system users.Ensure all data is handled in accordance with national and Trust data protection policies and guidelines.System supportAct as a functional e-roster system expert internally for the Trust.Support the Chief Nurses Team in the Confirm and Challenge process.To diagnose and resolve any system errors or malfunctions and liaise with appropriate trust and provider company staff to resolve any user or technical issues.Log recurring issues with the provider support centre.To provide ongoing advice on Roster Management guidelines and their implementation proposing changes as appropriate.System developmentIdentify and propose changes to working practices in order to fully realise the benefits of the rostering system.Challenge and persuade others to change their working practices negotiating compromise as required to maximise the potential benefits of the system and associated technology.Identify development requirements in relation to the software to ensure the Trusts rostering requirements are met.Lead pilots of new system developments and interfaces as required.Evaluate new software and be responsible for roll out plans with delivery dates.Ensure all updated system user manuals are circulated to roster creators.Work with the other members of the project implementation team and the software providers to ensure full functionality is realised from the electronic rostering system. Maintain ongoing links with Human Resources and advise on system developments in relation to Working Time Directives and Agenda for Change.Make necessary changes to the roster system to comply with any legislative changes. Provide technical assistance to the system suppliers with regards to system implementation, enhancements and upgrades.Other responsibilitiesTo undertake any other duties commensurate with the grade and in line with the requirements of the post. Job description Job responsibilitiesSystem Implementation/ReviewTest, deploy, maintain and support individual end user requirements.Support the Clinical Implementation Manager in providing advice and guidance to key users during the data gathering exercise.Produce dummy rosters identifying any problems, verify applicability of rules and restrictions, the impact they have on the roster and rectify issues until a workable roster is produced.Develop training materials, guidelines and reference documents to enable change to be implemented.System trainingTo be responsible for the planning, design and implementation of training programmes in all aspects of e-Rostering including new starters as part of their induction and the continual training of existing staff in changes and improvements to the system.To produce supporting materials and conduct training sessions for ward managers and other roster creators in the e-Rostering software application and reporting elements.Plan and deliver training programmes for end users to support upgrades to the software.System managementDevelop local system user manuals to accommodate bespoke rostering arrangements as required.Attend meetings at a senior level as System Lead.Prepare a reporting schedule and publish and circulate database reports and a KPI dashboard in accordance with report deadlines.Submit weekly and monthly attendance and absence files to payroll for paymentUnderstand the impact of workload demands on staffing establishments and skillmix requirements, offering advice on using the system to support and improve budget compliance.Identify, interpret and resolve system faults.Assist staff to resolve problems with software implementation and promote the benefits of the software to system users.Ensure all data is handled in accordance with national and Trust data protection policies and guidelines.System supportAct as a functional e-roster system expert internally for the Trust.Support the Chief Nurses Team in the Confirm and Challenge process.To diagnose and resolve any system errors or malfunctions and liaise with appropriate trust and provider company staff to resolve any user or technical issues.Log recurring issues with the provider support centre.To provide ongoing advice on Roster Management guidelines and their implementation proposing changes as appropriate.System developmentIdentify and propose changes to working practices in order to fully realise the benefits of the rostering system.Challenge and persuade others to change their working practices negotiating compromise as required to maximise the potential benefits of the system and associated technology.Identify development requirements in relation to the software to ensure the Trusts rostering requirements are met.Lead pilots of new system developments and interfaces as required.Evaluate new software and be responsible for roll out plans with delivery dates.Ensure all updated system user manuals are circulated to roster creators.Work with the other members of the project implementation team and the software providers to ensure full functionality is realised from the electronic rostering system. Maintain ongoing links with Human Resources and advise on system developments in relation to Working Time Directives and Agenda for Change.Make necessary changes to the roster system to comply with any legislative changes. Provide technical assistance to the system suppliers with regards to system implementation, enhancements and upgrades.Other responsibilitiesTo undertake any other duties commensurate with the grade and in line with the requirements of the post.Person Specification Experience EssentialExperience in a team leader/management roleExperience of standard programmes such as Microsoft Word, ExcelExperience of other computer software applicationsWorking knowledge of electronic rostering using HealthrosterApplication/InterviewEExperience of providing training, support and advice to other members of professional and support staffExperience of implementing new systems, processes or technology including procedures relating to data cleansing, system rules, data manipulation and report production.Experience of working in the NHS or experience of implementing new software across a large organisationDesirablePrevious experience in a systems related roleWorking experience in a "change management" environmentExperience of working in a cross professional or directorate roleExperience of developing strong collaborative relationships both internally and externallyApplication/InterviewDExperience of successful project or change management associated with new data and information flowsExperience of consultant job plans, EWTD and medical staff rotas Skills EssentialExcellent organisational and time management skillsTactful with good communication and interpersonal skillsHighly developed analytical skills and ability to interpret complex data effectively and succinctlyPositive, approachable and supportive even when working under pressureAbility to communicate in written and verbal formats including the use of different media for presentationsAbility to give support and specialist advice on complex issues using terminology and language appropriate to the target audienceProfessional attitude to work and colleaguesAbility to work under pressure to planned timescales to deliver results within deadlinesFlexibility and adaptability - able to work on own initiativeAbility to prioritise and focus when faced with multiple simultaneous tasksAbility to persuade, influence and negotiate with staff at all levels in the organisation including senior staffMotivated to make a difference and make a positive impact in implementing changeApplication/InterviewEGood team player and sense of humourAble to accept advice and guidance when neededAbility to absorb and analyse information and performance data quickly and accuratelyApplication/InterviewEAbility to work on own initiative with limited supervisionDesirableAdvanced keyboard skills to level of advanced ECDL Knowledge EssentialUnderstanding of Information Governance and ConfidentialityApplication/ InterviewEExtensive knowledge of Microsoft Office applications with specific emphasis on word processing, databases and spreadsheetsWillingness to undertake further training to enhance skills and knowledge base Qualifications EssentialDegree level qualification or equivalent experience and qualificationsEvidence of relevant and recent professional development & training at post graduate levelDesirableFormal training in project methodology and toolsPRINCE 2 foundation or practitioner levelTeaching or assessing qualificationLeadership and management training or qualification Person Specification Experience EssentialExperience in a team leader/management roleExperience of standard programmes such as Microsoft Word, ExcelExperience of other computer software applicationsWorking knowledge of electronic rostering using HealthrosterApplication/InterviewEExperience of providing training, support and advice to other members of professional and support staffExperience of implementing new systems, processes or technology including procedures relating to data cleansing, system rules, data manipulation and report production.Experience of working in the NHS or experience of implementing new software across a large organisationDesirablePrevious experience in a systems related roleWorking experience in a "change management" environmentExperience of working in a cross professional or directorate roleExperience of developing strong collaborative relationships both internally and externallyApplication/InterviewDExperience of successful project or change management associated with new data and information flowsExperience of consultant job plans, EWTD and medical staff rotas Skills EssentialExcellent organisational and time management skillsTactful with good communication and interpersonal skillsHighly developed analytical skills and ability to interpret complex data effectively and succinctlyPositive, approachable and supportive even when working under pressureAbility to communicate in written and verbal formats including the use of different media for presentationsAbility to give support and specialist advice on complex issues using terminology and language appropriate to the target audienceProfessional attitude to work and colleaguesAbility to work under pressure to planned timescales to deliver results within deadlinesFlexibility and adaptability - able to work on own initiativeAbility to prioritise and focus when faced with multiple simultaneous tasksAbility to persuade, influence and negotiate with staff at all levels in the organisation including senior staffMotivated to make a difference and make a positive impact in implementing changeApplication/InterviewEGood team player and sense of humourAble to accept advice and guidance when neededAbility to absorb and analyse information and performance data quickly and accuratelyApplication/InterviewEAbility to work on own initiative with limited supervisionDesirableAdvanced keyboard skills to level of advanced ECDL Knowledge EssentialUnderstanding of Information Governance and ConfidentialityApplication/ InterviewEExtensive knowledge of Microsoft Office applications with specific emphasis on word processing, databases and spreadsheetsWillingness to undertake further training to enhance skills and knowledge base Qualifications EssentialDegree level qualification or equivalent experience and qualificationsEvidence of relevant and recent professional development & training at post graduate levelDesirableFormal training in project methodology and toolsPRINCE 2 foundation or practitioner levelTeaching or assessing qualificationLeadership and management training or qualificationDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameBradford Teaching Hospitals NHS Foundation TrustAddressBRI462 Haworth Road, Allerton, BRADFORD. BD15 9LLBradfordLS252HFUnited KingdomEmployer's websiteEmployer detailsEmployer nameBradford Teaching Hospitals NHS Foundation TrustAddressBRI462 Haworth Road, Allerton, BRADFORD. BD15 9LLBradfordLS252HFUnited KingdomEmployer's website