At a Glance
- Tasks: Lead the Trust's IT infrastructure, ensuring secure and efficient digital services.
- Company: Join Gateshead Health NHS Foundation Trust, dedicated to patient-centred care and innovation.
- Benefits: Enjoy a competitive salary, career development, and a supportive team environment.
- Other info: Be part of a collaborative culture focused on continuous improvement and teamwork.
- Why this job: Make a real difference in healthcare by enhancing IT services that support patient care.
- Qualifications: Experience in IT infrastructure and strong leadership skills required.
The predicted salary is between 49387 - 56515 £ per year.
To provide operational leadership for the Trust's core IT infrastructure, ensuring the delivery of secure, resilient, and highly available digital services across clinical and corporate systems. The post holder will support the day-to-day running of infrastructure services including servers, networks, storage, cloud platforms, and telephony. They will work closely with the team to help coordinate incident resolution, monitor system performance, and ensure routine maintenance, upgrades, and lifecycle activities are delivered effectively. The role will also support cyber security and compliance activities, helping to maintain appropriate controls around patching, vulnerability management, secure configuration, and disaster recovery arrangements, and contributing to assurance for standards such as the NHS Data Security and Protection Toolkit (DSPT) and Cyber Essentials.
In addition, the post holder will provide guidance and support to the infrastructure team, helping with workload prioritisation, skills development, and effective handover and escalation where needed. The role will contribute to service improvement and help maintain reliable IT services that underpin safe and effective patient care.
The post holder will take responsibility for the day-to-day coordination of the Trust's infrastructure services, ensuring systems remain stable, supported, and fit for purpose. This includes overseeing operational tasks such as monitoring system health, supporting incident and problem resolution, scheduling maintenance activity, and helping to manage infrastructure changes across servers, networks, cloud services, telephony, and related technologies. The role will also involve guiding the infrastructure team's daily workload, providing technical input where needed, and ensuring work is prioritised effectively. A key part of the role is working with colleagues across Digital, clinical, and corporate services, as well as external suppliers, to keep services running smoothly and to support planned improvements to the environment.
Gateshead Health NHS Foundation Trust provides a range of hospital and community-based services to people across Gateshead and the surrounding areas, with a strong focus on delivering safe, high-quality, patient-centred care. The Trust is committed to continuous improvement, innovation, and working collaboratively across services to meet the needs of the local population. Staff are supported to develop their skills and careers within a culture that values teamwork, respect, and compassion. Working for Gateshead Health means being part of an organisation that is dedicated to improving outcomes for patients, embracing digital development, and maintaining high standards of care and service delivery across all areas of the organisation.
The post holder will be responsible for the operational leadership and coordination of the Trust's core IT infrastructure environment, ensuring the stable, secure, and efficient delivery of services that support clinical and corporate functions. The role oversees the day-to-day management of infrastructure services including servers, networks, storage, cloud platforms, telephony, and associated systems, ensuring effective monitoring, maintenance, and timely resolution of technical issues. A key responsibility is to coordinate infrastructure activities such as planned upgrades, patching, lifecycle replacement, and change implementation, ensuring minimal disruption to services. The post holder leads and supports the infrastructure team, providing technical direction, managing workloads, and promoting skills development and effective working practices. They will work closely with colleagues across Digital services, clinical and corporate departments, and external suppliers to ensure service continuity, support delivery of projects, and maintain high standards of operational performance. The role also contributes to infrastructure planning, capacity management, and service improvement initiatives, while ensuring appropriate documentation, governance, and alignment with organisational policies and NHS standards.
Experience
- Proven experience working within IT infrastructure environments supporting servers, networks, storage, cloud, and telephony systems
- Strong understanding of Microsoft technologies including Windows Server, Active Directory, Microsoft 365, and Azure
- Experience of network infrastructure including routing, switching, firewalls, VLANs, and VPNs
- Experience supporting virtualised environments (e.g. VMware or Hyper-V)
- Experience of infrastructure monitoring, maintenance, patching, and upgrade activities
- Experience working with senior stakeholders, service users, and external suppliers
Education
- Degree in IT, Computer Science, or related discipline, or equivalent demonstrable experience
- Evidence of ongoing professional development in IT infrastructure or related technologies
- ITIL Foundation certification or willingness to work towards
- Desirable: PRINCE2/Agile Project Management Qualification.
Skills
- Experience supervising, mentoring, or leading technical staff or teams
- Ability to organise workloads, allocate tasks, and support team performance and development
- Experience contributing to or leading technical projects or service improvements
Knowledge
- Understanding of high availability, resilience, backup, and disaster recovery concepts
- Understanding of IT service management principles, including incident, problem, and change management (ITIL framework or equivalent)
- Knowledge of virtualisation technologies such as VMware or Hyper-V
- Strong understanding of network principles including routing, switching, VLANs, VPNs, and firewall technologies
Network and Telecoms Team Leader employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
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We think this is how you could land Network and Telecoms Team Leader
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what National health service values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges National health service might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to National health service
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We think you need these skills to ace Network and Telecoms Team Leader
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at National health service.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at National health service. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at National health service
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
