At a Glance
- Tasks: Support patient care by managing appointments and providing empathetic assistance at our busy GP practice.
- Company: Join a friendly team at Bedford Street Surgery, serving over 16,200 patients.
- Benefits: Earn £12.75 an hour with flexible working hours and opportunities for personal growth.
- Other info: Dynamic work environment with a supportive team and excellent career development opportunities.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: GCSEs in English and Maths; empathy and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Are you an experienced and empathetic person looking to play a vital role in primary care? Our busy and friendly GP practice is seeking a dedicated Care Navigator / Receptionist to join our team and ensure the smooth running of our front desk and patient care.
The role will be based across the main practice at Bedford Street Surgery and the branch site at Furzton Medical Centre and will include handling patient requests with empathy face to face, by phone or through online consultation services to deliver high-quality, patient-focused care. The role will support the care navigator team in covering absence so flexibility to work different shifts and at short notice will be essential. You will work 22.5 hours a week with regular hours of work. This will be underpinned by your need to provide flexible working to cover staff absences.
The role requires someone with motivation and compassion who is able to deliver exceptional care, work independently and as part of a team, multitask and work calmly and effectively under pressure to ensure our patients feel heard and supported. The role will include admin responsibilities which include processing prescriptions, registering patients, handling clinical follow-ups with patients and patient communications.
If you think this role is for you and you have the experience required to provide exceptional patient care with flexible working hours please submit your CV.
Main duties of the job:
- Support the care navigator team in processing admin requests on a daily basis and provide patients with information and support whilst adhering to GDPR.
- Deliver a high-quality, patient-focused service with empathy, compassion and advice.
- Coordinate patient appointments, follow-ups, and care navigation.
- Ensure the patient calls are answered and responded to in a timely manner.
- Act as a key point of contact for patients, clinicians, and external partners and signpost to other services.
- Process prescriptions in accordance with practice policies.
- Undertake administrative work which includes composing text messages, contacting patients to attend scheduled services and support patients with enquiries.
- Attend staff reviews, training and appraisals.
We have two sites, one in Bletchley, Bedford Street Surgery and one in Furzton and are a partnership of five doctors, who serve over 16,200 patients. Our practice population is continuing to grow as is our staffing. We have a variety of staff at both of our sites, including 7 GPs, practice nurses, nurse practitioners, health care assistants, paramedics, pharmacists and specialist nurses offering a MDT team where we meet monthly to discuss patient care. In administration we have a care coordinator team and a care navigator team who work to provide health care appointments, follow-ups and care signposting. Our teams are supported by secretaries, a finance team and practice manager.
Person Specification:
Skills & Personal Qualities
- Essential: Full UK Driving Licence.
- Excellent customer care and communication skills.
- Strong command of the English language, both written and spoken.
- IT literacy, with proficiency in basic software such as Microsoft Word and Excel.
- Ability to work effectively as part of a team and provide evidence of teamwork skills.
Desirable:
- Knowledge of SystmOne.
- Previous experience working in a GP practice or similar healthcare setting.
Experience
- Essential: Working within an NHS or Care Home setting, empathy and compassion, a desire to help people.
- Desirable: Experience of working in a GP practice.
Qualifications
- Essential: GCSE grade A-C in English and maths.
- Desirable: Care Certificate or experience in an NHS setting.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Work in Social Care in Milton Keynes employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
StudySmarter Expert Advice🤫
We think this is how you could land Work in Social Care in Milton Keynes
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at National health service.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from National health service!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like National health service, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at National health service or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Work in Social Care in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to National health service:Before hitting send, make sure to tailor your application specifically to National health service! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at National health service
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
