Job summaryWe are looking to recruit a full time Patient Services Administrator to join our busy patient services admin team at Newlands Medical Centre in Central Middlesbrough.The ideal candidate would have some prior experience in a similar role and be able to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis.We use EMIS clinical system, full training will be provided to the successful applicant if required.Main duties of the jobYou will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients,effective use of the appointment system through care navigation, processing of information (electronic and hard copy) and assisting patients as required. You will act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.About usNewlands Medical Centre is a friendly GP practice based in
Middlesbrough with a registered list size of just above 9000 patients. We
achieve highly in QOF and have a CQC rating of good. We are a busy practice but
believe in ensuring our staff are supported during the busy working week. We
have numerous social events both onsite and a social evening at Christmas. We
have Investors in People Gold Award and are committed to developing our team to
provide quality.We are a member of Greater Middlesbrough PCN and work
closely with our other 7 member practices.Our Primary Care multidisciplinary team currently consists
of 4 GP Partners, 3 Salaried GPs, 2 Practice Nurses, 1 Nurse Associate, 2
Health Care Assistants, Clinical Pharmacist, and Pharmacy Technician. We also
have allocated ARRS roles via our PCN which included an FCP, a Dietician,
social prescribers, mental health workers. Attached staff include midwife,
health visitors and district nursing team.DetailsDate posted12 October 2026Pay schemeOtherSalary
Depending on experience
Newlands Pay Scale
ContractPermanentWorking pattern
Full-time
Reference numberA Job locationsNewlands Medical CentreBorough RoadMiddlesbroughClevelandTS1 3RXUnited KingdomJob descriptionJob responsibilitiesThe following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks.To have a thorough knowledge of all practice proceduresTo work in accordance with written protocolsExperience using EMIS and Systm1 would be ideal, but training can be providedEnsure an effective and efficient reception service is provided to patients and any other visitors to the PracticeAnswering and care navigating high volume callsDeal with all general enquiries, explain procedures and make new and follow-up appointmentsUsing your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive mannerReceive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.Advise patients of relevant charges for private services, accept payment and issue receiptsScanning documents in accordance with Practice guidelinesAction tasks within a timely mannerComplete all annual Mandatory training as appropriate
Job description
Job responsibilitiesThe following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks.To have a thorough knowledge of all practice proceduresTo work in accordance with written protocolsExperience using EMIS and Systm1 would be ideal, but training can be providedEnsure an effective and efficient reception service is provided to patients and any other visitors to the PracticeAnswering and care navigating high volume callsDeal with all general enquiries, explain procedures and make new and follow-up appointmentsUsing your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are dealt with in a logical and non-disruptive mannerReceive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.Advise patients of relevant charges for private services, accept payment and issue receiptsScanning documents in accordance with Practice guidelinesAction tasks within a timely mannerComplete all annual Mandatory training as appropriatePerson Specification
Experience
EssentialGood timekeeping and punctualityEmpathy, compassion and acceptance of others' beliefs and cultures is non-negotiableExcellent Customer Service experienceComputer literate in all Office 365 (Teams / Excel / Word etc)Good Listening skills and attention to detail and accuracyProfessional verbal and written communication skills are essentialExcellent command of spoken and written EnglishAble to demonstrate flexibility and adaptability in a changing environmentAble to work constructively with internal and external parties to resolve issuesAbility to work under pressure while maintaining a positive professional attitudeAbility to work as part of the teamAble to multi-task and prioritiseDesirableExperience working in a GP Practice preferredExperience of using EMIS preferredUnderstanding of additional languages advantageousKnowledge of medical terminology
Qualifications
EssentialGCSE educated
Person Specification
Experience
EssentialGood timekeeping and punctualityEmpathy, compassion and acceptance of others' beliefs and cultures is non-negotiableExcellent Customer Service experienceComputer literate in all Office 365 (Teams / Excel / Word etc)Good Listening skills and attention to detail and accuracyProfessional verbal and written communication skills are essentialExcellent command of spoken and written EnglishAble to demonstrate flexibility and adaptability in a changing environmentAble to work constructively with internal and external parties to resolve issuesAbility to work under pressure while maintaining a positive professional attitudeAbility to work as part of the teamAble to multi-task and prioritiseDesirableExperience working in a GP Practice preferredExperience of using EMIS preferredUnderstanding of additional languages advantageousKnowledge of medical terminology
Qualifications
EssentialGCSE educatedEmployer detailsEmployer nameNewlands Medical CentreAddressNewlands Medical CentreBorough RoadMiddlesbroughClevelandTS1 3RXUnited KingdomEmployer's websiteEmployer detailsEmployer nameNewlands Medical CentreAddressNewlands Medical CentreBorough RoadMiddlesbroughClevelandTS1 3RXUnited KingdomEmployer's website
Patient Services Administrator in Middlesbrough employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
