Administrator - Leighton Road Surgery in Luton

Job summaryReady to make an
impact? Why not consider joining us as an Administration Assistant within the Bedford
Division of Modality Partnership.We
have an exciting opportunity for a motivated individual to provide a flexible,
comprehensive administrative service supporting service delivery across the
division. If you enjoy variety, working collaboratively, and delivering
high-quality support, we would love to hear from you.
Apply now and join a team that values Commitment, Accountability, Respect and
Excellence (CARE).This role is suited to individuals with a passion for
working in an agile manner, delivering a high-quality administration service
while supporting both clinical and non-clinical colleagues. You will play a key
role in supporting the smooth running of services, contributing to meaningful
improvements in primary care and patient outcomes.As an employee with us,
you can benefit from:
Enrolment in the NHS pension scheme
Minimum 27 days annual leave plus 8 bank holidays (pro rata)
Employee discounts and benefits scheme
Employee Assistance Programme (EAP)
Education and career development pathways
Enhanced family-friendly policies
Flexible working options
Wellbeing support and initiativesMain duties of the jobThis is a varied,
non-patient-facing administration role providing essential back-office support
across the division. You will deliver an efficient administrative service,
managing workloads, processing documentation accurately within agreed
timescales, and communicating professionally with clinical and non-clinical
colleagues.The role includes supporting meetings across Practices,
preparing and managing medical and insurance reports, tracking progress and
payments, and coordinating records and documentation. You will also support
Practices with complaints administration, patient registrations including GP2GP
workflows, and call and recall processes such as test results, long-term
condition management, childhood immunisations, and cytology.The role requires flexibility, initiative, and commitment.
You will work resourcefully as part of a wider team to ensure tasks are
completed to a high standard in line with procedures, protocols, and service
requirements.About usOur Luton practices are
part of Modality Partnership, one of the UKs largest GP super-partnerships,
serving over 500,000 patients with a workforce of more than 1,800 staff. We
continuously innovate to improve patient care and staff experience, embracing
digital tools and automation to enhance how services are delivered.In this role, you will develop key skills while helping to
improve systems, processes, and ways of working across the organisation. Youll
work in alignment with our CARE values of Commitment, Accountability, Respect
and Excellence, bringing them to life in every patient interaction and
administrative task. Youll gain a strong mix of digital, front-line, and
back-office skills, playing an active role in enhancing both patient and staff
experience.All employees have access to our benefits scheme, NHS
pension, and clear career development pathways. We value diversity and are
proud to be an Equal Opportunities Employer, committed to fair treatment in
line with the Equality Act 2010.If you are looking for a rewarding role where your
commitment and compassion truly count, apply now and grow your career with
Modality Partnership.DetailsDate posted14 October 2026Pay schemeOtherSalary
12.71 an hour
ContractBankWorking pattern

Flexible working

Reference numberE Job locationsLeighton Road Surgery1 Leighton RoadLeighton BuzzardBedfordshireB19 1BPUnited KingdomJob descriptionJob responsibilitiesPlease refer to the
supporting documents for the full job description outlining the core
responsibilities of this role.
You will enjoy this role if you are passionate about supporting services,
processing information accurately, responding to enquiries, and developing your
IT skills using MS Word, Outlook, Excel, and other relevant systems.
If you are looking for a rewarding role with daily challenges and opportunities
to make a difference, we welcome your application to join our growing team.Applications to this post will be considered as
they are received. Recruitment may occur prior to the closing date, once the
position is filled the advertisement will be closed and no further applications
will be consideredPre-employment
RequirementsVaccinations: Vaccination status will be checked to manage individual
and environmental risks. Support will be provided where required, and evidence
must be supplied for roles with mandatory requirements.Right to work: Proof of eligibility to work in the UK is required at
interview.References: References must be obtained prior to employment, including
one from your current or most recent employer.Employment history: Any gaps of 6 weeks or more must be declared.
Job description
Job responsibilitiesPlease refer to the
supporting documents for the full job description outlining the core
responsibilities of this role.
You will enjoy this role if you are passionate about supporting services,
processing information accurately, responding to enquiries, and developing your
IT skills using MS Word, Outlook, Excel, and other relevant systems.
If you are looking for a rewarding role with daily challenges and opportunities
to make a difference, we welcome your application to join our growing team.Applications to this post will be considered as
they are received. Recruitment may occur prior to the closing date, once the
position is filled the advertisement will be closed and no further applications
will be consideredPre-employment
RequirementsVaccinations: Vaccination status will be checked to manage individual
and environmental risks. Support will be provided where required, and evidence
must be supplied for roles with mandatory requirements.Right to work: Proof of eligibility to work in the UK is required at
interview.References: References must be obtained prior to employment, including
one from your current or most recent employer.Employment history: Any gaps of 6 weeks or more must be declared.Person Specification
Knowledge
EssentialMS Word, Outlook, Excel and other relevant software packagesMedical terminology and NHS systems desirableKnowledge of or experience within NHS General Practice desirable
Personal Qualities
EssentialProfessional approach to workConfident and courteous telephone mannerStrong team playerResponsive with a positive outlook
Skills
EssentialStrong customer service orientationExcellent listening, communication, and interpersonal skillsAccurate typing and word processing abilitiesEffective administrative and organisational skillsAbility to follow policies, practices, and protocolsComputer literate and adaptable across multiple systems
Person Specification

Knowledge
EssentialMS Word, Outlook, Excel and other relevant software packagesMedical terminology and NHS systems desirableKnowledge of or experience within NHS General Practice desirable
Personal Qualities
EssentialProfessional approach to workConfident and courteous telephone mannerStrong team playerResponsive with a positive outlook
Skills
EssentialStrong customer service orientationExcellent listening, communication, and interpersonal skillsAccurate typing and word processing abilitiesEffective administrative and organisational skillsAbility to follow policies, practices, and protocolsComputer literate and adaptable across multiple systemsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameModality PartnershipAddressLeighton Road Surgery1 Leighton RoadLeighton BuzzardBedfordshireB19 1BPUnited KingdomEmployer's websiteEmployer detailsEmployer nameModality PartnershipAddressLeighton Road Surgery1 Leighton RoadLeighton BuzzardBedfordshireB19 1BPUnited KingdomEmployer's website