Team Manager in London

Job summaryMonday - Friday 9-5pm.We are looking for a clinically credible and operationally confident leader to join the new Crisis Access Hub as Band 7 Team Manager. This is a working Team Manager role within the Crisis Pathway Redesign Programme. The Hub provides telephone and electronic referral screening, prioritisation, signposting and onward routing across Kingston, Merton, Richmond, Sutton and Wandsworth. It does not provide face-to-face assessment, home visits or treatment. This is not a protected management or Monday to Friday 9am to 5pm role. The post holder will work shifts, be routinely in the numbers and undertake clinical screening activity alongside operational management duties.Main duties of the jobThe post holder will provide day-to-day operational management of the Crisis Access Hub while also working clinically within the screening function. You will oversee safe staffing, demand, referral flow, escalation,performanceand quality during shifts, while contributing directly to referral screening and pathway decision-making. You willmonitorresponse to screening times daily,take action to supportdelivery of the 1-hour target, and use data, audit,incidentsand feedback to drive improvement. You will linemanagestaff, support supervision and wellbeing, and ensure Band 6 and Band 7 practitioners work within clear roles and escalation arrangements.About usUnless expressly stated in the job advert this role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.We are Proud to Belong at South West London and St George's Mental Health NHS Trust. We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further 120m to upgrade and modernise our estate by 2027.We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.Come and join our inclusive teams and help our patients on their recovery journey.DetailsDate posted27 August 2026Pay schemeAgenda for changeBandBand 7Salary 49,387 to 56,515 a year per annum inclusive of Inner London HCAs ContractPermanentWorking pattern Full-time Reference number294-AAUC-8251445-AZJob locationsSpringfield University HospitalSpringfield DriveLondonSW17 0YFUnited KingdomJob descriptionJob responsibilitiesTo provide effective day-to-day operational management of the Crisis Access Hub, ensuring referrals into the crisis pathway are screened, prioritised, signposted and routed safely, consistently and within agreed service standards.To manage a clinician-led telephone and electronic referral screening service which supports the aims of the Crisis Pathway Redesign Programme by creating a clear access route, reducing duplication, reducing unwarranted variation between boroughs and helping peoplereach the right service first time.To ensure the Hub meets agreed Key Performance Indicators, including daily monitoring of response to screening times and achievement of the 1-hour screening target.To provide line management, professional support, supervision, appraisal and performance management for staff within the Hub, including Band 7 Senior Clinical Practitioners and Band 6 Screening Practitioners.To provide operational leadership, safe staffing oversight, escalation management, and quality assurance across the Hub, ensuring referrals are managed within the agreed screening framework and escalation protocols.To ensure Band 6 and Band 7 practitioners work within their agreed scope of practice, with clear escalation from Band 6 to Band 7 for complex, high-risk, unclear, delayed or contentious referrals, and onward escalation to the Team Manager / senior operational lead where required.To lead audit, learning and service improvement activity within the Hub, ensuring findings from KPIs, screening outcomes, incidents, complaints, referrer feedback and quality reviews are shared and embedded into practice.To maintain effective working relationships with internal and external partners, representing the Crisis Access Hub in operational, governance and redesign forums as required.To work clinically, partake in screening calls, role modelling, and working within the staffing establishment. Job description Job responsibilitiesTo provide effective day-to-day operational management of the Crisis Access Hub, ensuring referrals into the crisis pathway are screened, prioritised, signposted and routed safely, consistently and within agreed service standards.To manage a clinician-led telephone and electronic referral screening service which supports the aims of the Crisis Pathway Redesign Programme by creating a clear access route, reducing duplication, reducing unwarranted variation between boroughs and helping peoplereach the right service first time.To ensure the Hub meets agreed Key Performance Indicators, including daily monitoring of response to screening times and achievement of the 1-hour screening target.To provide line management, professional support, supervision, appraisal and performance management for staff within the Hub, including Band 7 Senior Clinical Practitioners and Band 6 Screening Practitioners.To provide operational leadership, safe staffing oversight, escalation management, and quality assurance across the Hub, ensuring referrals are managed within the agreed screening framework and escalation protocols.To ensure Band 6 and Band 7 practitioners work within their agreed scope of practice, with clear escalation from Band 6 to Band 7 for complex, high-risk, unclear, delayed or contentious referrals, and onward escalation to the Team Manager / senior operational lead where required.To lead audit, learning and service improvement activity within the Hub, ensuring findings from KPIs, screening outcomes, incidents, complaints, referrer feedback and quality reviews are shared and embedded into practice.To maintain effective working relationships with internal and external partners, representing the Crisis Access Hub in operational, governance and redesign forums as required.To work clinically, partake in screening calls, role modelling, and working within the staffing establishment. Person Specification Training & Qualifications EssentialRegistered mental health practitioner with current professional registration where required.Educated to degree level or equivalent experience in a health or social care discipline.Evidence of continuing professional development. Training or experience relevant to crisis care, risk assessment, safeguarding, management or quality improvement.DesirableManagement or leadership qualifications.Project management qualifications. Training in telephone triage, urgent care, crisis pathway models, quality improvement, coaching, or supervision. Experience EssentialExperience of working at a Band 6 or Band 7 LevelExperience managing, supervising, or coordinating staff. Experience in crisis, urgent care, home treatment, liaison psychiatry, SPA, duty or assessment functions.Experience managing risk, safeguarding concerns, and complex operational situations.Experience monitoring performance standards and supporting service delivery improvements.DesirableExperience managing a multi-disciplinary team.Experience of quality assurance monitoring, audit leadership, roster management, recruitment, complaints, incidents, or budget awareness.Experience working with NHS 111, VCSE crisis alternatives or multi-borough services. Person Specification Training & Qualifications EssentialRegistered mental health practitioner with current professional registration where required.Educated to degree level or equivalent experience in a health or social care discipline.Evidence of continuing professional development. Training or experience relevant to crisis care, risk assessment, safeguarding, management or quality improvement.DesirableManagement or leadership qualifications.Project management qualifications. Training in telephone triage, urgent care, crisis pathway models, quality improvement, coaching, or supervision. Experience EssentialExperience of working at a Band 6 or Band 7 LevelExperience managing, supervising, or coordinating staff. Experience in crisis, urgent care, home treatment, liaison psychiatry, SPA, duty or assessment functions.Experience managing risk, safeguarding concerns, and complex operational situations.Experience monitoring performance standards and supporting service delivery improvements.DesirableExperience managing a multi-disciplinary team.Experience of quality assurance monitoring, audit leadership, roster management, recruitment, complaints, incidents, or budget awareness.Experience working with NHS 111, VCSE crisis alternatives or multi-borough services.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).Employer detailsEmployer nameSouth West London and St Georges Mental Health NHS TrustAddressSpringfield University HospitalSpringfield DriveLondonSW17 0YFUnited KingdomEmployer's websiteEmployer detailsEmployer nameSouth West London and St Georges Mental Health NHS TrustAddressSpringfield University HospitalSpringfield DriveLondonSW17 0YFUnited KingdomEmployer's website