Job summaryThe Patient Services Supervisor(s) will be expected to provide a point of contact for patients and act as a focal point of communication between patients, doctors and other reception staff. They will be responsible for the day to day supervision of the reception team including any ad hoc workers. They will ensure that the deliveries of patient services, within reception, are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Operations Manager as necessary. They will work opposite each other on a rota alternating between early AM 7:30 - 15:30 and late 11:00 - 19:00 PM shifts.Main duties of the jobThey will lead and motivate the team by setting an example in promoting a professional, positive and efficient image of the practice to all its service users.Manage Rota and schedules, including sick leave and annual leave.Be a point of contact for administrative staff and provide support to the clinical teamThey will work opposite each other on a rota alternating between early AM 7:30 - 3:30 and late 11:00 - 19:00 PM shifts.About usWe currently have 1 Reception Supervisor, 4 Full-time and 1 Part-time Receptionist.We also have GP Specialist TraineesWe at the Keats Group Practice seek to provide services that promote health, to detect and prevent ill health and offer treatment and total care for all patients registered at the practice.We will provide this care regardless of race, colour, ethnic or national origins, age, gender, sexuality, employment status, mental health status, homelessness, class, HIV status or religion. We welcome diversity and aim to be non-judgemental and open minded about differing philosophies of health care.This is a small practice with a small friendly team which supports each other to provide the best health careDetailsDate posted13 August 2026Pay schemeOtherSalary Depending on experience Full-time Reference numberA1209-26-0002Job locations1b Downshire HillHampsteadLondonNW3 1NRUnited KingdomJob descriptionJob responsibilitiesTo undertake shift patterns of early AM 7:30 - 3:30 and late 11:00 -19:00 PM shifts. Ensure that the telephones are answered promptly and efficiently in accordance with agreed protocol.Ensure that repeat prescriptions (both online and paper) are issued within 72 hours and that reception staff only issue prescriptions for medication they are authorised to issue.To monitor the prescription queries forwarded to the Script Doctor, ensuring they are actioned in accordance with agreed policy.Deal with more complex enquiries from patients and deputise for the Patient Operations Manager as a Complaints lead for non clinical complaints.Administer new patient registrations and training of reception staff in accordance with agreed procedures.Manage the amendments and deductions to practice listEnsure medical records are received, processed and returned to and from the Health Authority (HA) and processed in accordance with agreed protocol.Job responsibilitiesTo undertake shift patterns of early AM 7:30 - 3:30 and late 11:00 -19:00 PM shifts. Ensure that the telephones are answered promptly and efficiently in accordance with agreed protocol.Ensure that repeat prescriptions (both online and paper) are issued within 72 hours and that reception staff only issue prescriptions for medication they are authorised to issue.To monitor the prescription queries forwarded to the Script Doctor, ensuring they are actioned in accordance with agreed policy.Deal with more complex enquiries from patients and deputise for the Patient Operations Manager as a Complaints lead for non clinical complaints.Administer new patient registrations and training of reception staff in accordance with agreed procedures.Manage the amendments and deductions to practice listEnsure medical records are received, processed and returned to and from the Health Authority (HA) and processed in accordance with agreed protocol.EssentialGCSE - A Pass in English and MathsPrevious experience working in this role or similarStrong interpersonal skillsExperience working in a GP Practice or hospital settingDesirableNVQ Level in AdministrationAMSPAR qualificationLeadership or management qualification 2 years continuously working in customer serviceDesirableUsing EMIS Web EssentialGCSE - A Pass in English and MathsPrevious experience working in this role or similarStrong interpersonal skillsExperience working in a GP Practice or hospital settingDesirableNVQ Level in AdministrationAMSPAR qualificationLeadership or management qualification 2 years continuously working in customer serviceDesirableUsing EMIS WebDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameKeats Group PracticeAddress1b Downshire HillHampsteadLondonNW3 1NRUnited KingdomEmployer's websiteEmployer detailsEmployer nameKeats Group PracticeAddress1b Downshire HillHampsteadLondonNW3 1NRUnited KingdomEmployer's website
Support Services Manager (Permanent) in London employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
