At a Glance
- Tasks: Lead and support teams in managing Trauma & Orthopaedic services for optimal patient care.
- Company: Join the top NHS trust in England, renowned for its commitment to excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on sustainability and innovation.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Degree level education and experience in NHS service management preferred.
The predicted salary is between 47951 - 56863 £ per year.
An exciting opportunity has arisen in the Surgical Specialties Division at University College London Hospital NHS Foundation Trust, for a talented and dynamic Service Manager to assist in the management of our Trauma and Orthopaedic service. You will support the Assistant General Manager in overseeing the operational delivery of the Elective Orthopaedic Centre at Grafton Way Building, and work closely with the wider MDT and colleagues from across the NCL Orthopaedic Network to drive improvement of clinical services amongst a wide variety of other interesting improvement projects. You will also lead administrative teams in providing excellent services to patients whilst being responsible for achieving performance targets including RTT, activity and workforce alongside managing both elective and non-elective pathways for patients.
This would be an ideal opportunity for a current service manager looking to gain experience in a busy and high performing surgical service or a driven individual that possesses the qualities needed to take their first step into service management.
Main duties of the job
- People Management: Lead and support administration teams in recruitment, training, appraisals, and disciplinary processes. Ensure effective service delivery, monitor patient pathways, and manage workloads. Mentor team members, promote teamwork, and address training needs. Develop staff engagement and customer service initiatives.
- Financial Management: Manage staffing budget, optimize resources, and maintain financial control. Collaborate on efficiency improvements and cost-saving targets. Ensure quality controls to meet CQUIN targets and avoid financial penalties. Contribute to business cases.
- Strategic Management and Service Redesign: Redesign patient pathways in Trauma & Orthopaedics to maximize resources and enhance patient care. Provide flexible theatre scheduling to optimize utilisation. Lead projects within the service and report progress.
- Electronic Health Record System (EHRS): Attend IT training and support EPIC developments and functionality.
- Communication and Relationship Skills: Liaise professionally with hospital personnel. Resolve issues, handle queries, and manage messages. Empathize with patients during PALS and complaint investigations. Establish links with interfacing services to ensure effective patient care.
- Access Targets: Lead validation of patient pathways and data quality. Oversee data quality reports and improve data with team leaders. Plan demand and capacity, manage clinic and list templates, and escalate waiting time breaches as needed.
About us: University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Details:
- Date posted: 28 July 2026
- Pay scheme: Agenda for change
- Band: Band 6
- Salary: £47,951 to £56,863 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 309-UCLH-8102-B
Job responsibilities: For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff. UCLH was rated the top trust to work at in England - In the most recent NHS staff survey, UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
- Knowledge & Qualifications: Educated to degree level or equivalent level of experience.
- Experience: Experience of working within +/- the running of a busy day-to-day NHS service. Proven experience in service improvement and development. Desirable: Proven experience in effective management of budget and effective leadership of staff. Proven experience in business planning and in the development and effective implementation of complex strategic & operational plans. A proven record of success in managing change while also developing and maintaining high standards.
- Skills and Abilities: Proven track record of working under pressure to strict deadlines. Work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the service. A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working. Excellent IT skills. Desirable: Strong negotiation and influencing skills with ability to motivate and engage individuals and teams. Evidence of political awareness and sensitivity to the high profile of the Trust.
- Other: Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector. A commitment to promoting equality and diversity in the workplace and in service delivery and development.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Service Manager Trauma & Orthopaedics (T&O) in London employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager Trauma & Orthopaedics (T&O) in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National health service.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National health service.
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We think you need these skills to ace Service Manager Trauma & Orthopaedics (T&O) in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
