Job summaryAn exciting opportunity has arisen for a highly motivated Senior Manager and Leader within Substance Misuse Services. This role is specifically to provide leadership for the Helplines Department and The All Wales Gambling Service.The successful applicant will support teams throughout North Wales and will be an integral member of the Senior Leadership Team.We are looking for a highly experienced individual with the ability to act independently and on their own initiative who has a passion for driving improvements in the quality and safety of patient care.This role will be key in providing management, leadership, development and support of the Helplines department and the All Wales Gambling Service, working closely with the Clinical Operations Manager.Significant budget management skills as well as excellent people and staff management are critical, including the ability to work within multi-disciplinary and multi-agency services and 3rd sector to drive improvements in patient care.Main duties of the jobYou will be responsible for the day-to-day operational leadership and management of the Helplines Department and the All Wales Gambling Service. Providing direct line management of the Team Manager, and services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints.The post holder will ensure a high standard of care and treatment for patients and work with colleagues and other agencies to provide support which best meets a patients' needs.The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.About usIf you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.DetailsDate posted03 November 2026Pay schemeAgenda for changeBandBand 8aSalary 58,379 to 65,723 a year per annum ContractPermanentWorking pattern Full-time Reference number050-PST150-1126Job locationsBryn Y Neaudd HospitalLlanfairfechanLL33 0HHUnited KingdomJob descriptionJob responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Job description Job responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in TracPerson Specification Qualifications and / or Knowledge EssentialRegistered health or social care professional / AHPMaster's degree or professional qualification in Nursing/ health or social care related subject or working towards with completion in three years or equivalent experienceSignificant relevant experience in a managerial postTrack record of significant continuous professional and management developmentLeadership training or equivalent experienceDesirablePost-graduate management qualification Experience EssentialDemonstrates enthusiasm towards teaching and sharing knowledgeUp to date in all current issues related to professional mental health practice and health/social care service managementExperience in providing direct care for those with mental health conditionsAssertive and confident in approach Person Specification Qualifications and / or Knowledge EssentialRegistered health or social care professional / AHPMaster's degree or professional qualification in Nursing/ health or social care related subject or working towards with completion in three years or equivalent experienceSignificant relevant experience in a managerial postTrack record of significant continuous professional and management developmentLeadership training or equivalent experienceDesirablePost-graduate management qualification Experience EssentialDemonstrates enthusiasm towards teaching and sharing knowledgeUp to date in all current issues related to professional mental health practice and health/social care service managementExperience in providing direct care for those with mental health conditionsAssertive and confident in approachDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).Employer detailsEmployer nameBetsi Cadwaladr University Health BoardAddressBryn Y Neaudd HospitalLlanfairfechanLL33 0HHUnited KingdomEmployer's websiteEmployer detailsEmployer nameBetsi Cadwaladr University Health BoardAddressBryn Y Neaudd HospitalLlanfairfechanLL33 0HHUnited KingdomEmployer's website
Service Manager: Helplines / All Wales Gambling Service in London employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
