At a Glance
- Tasks: Lead service improvements and manage key healthcare targets for cancer pathways.
- Company: Join King's College Hospital, a leader in innovative healthcare services.
- Benefits: Competitive salary, career development opportunities, and a commitment to sustainability.
- Other info: Be part of a team dedicated to delivering outstanding care and driving positive change.
- Why this job: Make a real impact on patient care while working in a dynamic healthcare environment.
- Qualifications: Degree-level education and experience in operational service management required.
The predicted salary is between 58133 - 65261 £ per year.
The post holder will work in conjunction with the Service Management Team (General Manager & Deputy General Manager, Clinical Director) to deliver effective services across the Denmark Hill on behalf of the Care Group. The post holder will be responsible for the management of key trust targets for the above services which includes Referral to Treatment (RTT) and cancer targets. The post holder will be expected to manage the cancer PTL and work collaboratively with the cancer MDT co-ordinator to provide monitoring and management support to all the cancer pathways for all services within the portfolio. Responsible for the management, monitoring and overseeing of clinic and theatre capacity & utilisation.
The post holder will co-ordinate complaints, the obtaining of responses from other teams, investigations and drafting of complaint responses to within the Trust's timeframes and any associated action plans. Maintain a complaints action log and quarterly reporting. Work collaboratively with the Trust's complaints team and other personnel associated with complaints. Work effectively and collaboratively with senior nursing and medical teams, the Head of Nursing and Clinical Director, and clinicians to ensure efficient and effective communication, processes and problem solving day to day issues are managed. The post holder will be responsible for managing the administrative staff team as directed by the DGM.
Main duties of the job
- Monitor relevant data reports e.g. PTL, RTT, Data Quality and ensure data is validated, appropriate action taken to resolve problems and highlight any performance issues along with mitigating actions.
- Ensure the service has effective and accurate systems and information sharing processes in line with Trust and local policies in relation to EPIC or other IT/manual systems.
- Ensure effective processes and procedures are in place to monitor and track performance within the service against the trust contract.
- Manage the analysis of data so that the Clinical Lead and Service Management Team have access to timely and accurate information on all key performance indicators.
- Support the development, implementation and active use of the scorecards, including development of metrics where applicable.
About us
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.
Job responsibilities
- Take a lead role in facilitating process improvement within designated service areas.
- Alongside the lead clinicians, develop cancer improvement plans and take the management lead for service improvement and development.
- Regularly review and update the directorates RTT/cancer governance standard operating procedure in line with the trusts access policy and local reporting requirements.
- In conjunction with the management team, contribute to the development and production of the business plan and assist in the writing of business cases for service development.
- Ensure departments implement as required Trust outpatient improvement initiatives e.g. paperless clinics.
- Liaise with clinical staff at all times, ensuring that their interests and ideas are incorporated into service planning and developments in conjunction with the Trust's strategy.
- Assist in change management projects within the department, Care Group and across the Trust; leading the projects where requested.
- Provide support in the development and implementation of R&D education and training programmes within the service.
- Assist with the production of accurate information for the Trust's website and Electronic Referral System (e-RS).
- Lead on organisation of meetings for clinical governance and service meetings, producing minutes and agendas in a timely manner.
Person Specification
- Educated to degree level or equivalent knowledge, skills and experience.
- Demonstrated capacity and capability for operational/clinical service management in an acute hospital environment or similarly complex organisation, including staff management, financial management and change management.
- Knowledge and understanding of service improvement and practical use of tools that lead to service improvement.
- Experience of managing a budget and applying financial control.
- Able to lead a team to achieve results.
- Able to identify feasible alternatives or multiple options in planning and decision-making.
- Awareness and understanding of current health issues in the context of the NHS and the changing NHS environment.
Desirable
- Masters Degree, NVQ, BTEC, ILM, PRINCE 2, Process Mapping.
- Experience of managing an SDEC Unit and pathways.
Service Manager in London employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
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We think this is how you could land Service Manager in London
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We think you need these skills to ace Service Manager in London
Some tips for your application 🫡
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
