Overview
In this role you will lead the practice administration to ensure smooth day-to-day operations and high-quality patient care. You will manage a team, coordinate patient registration, recalls, and records across EMIS and Docman, and support regulatory targets like QOF. You’ll collaborate with clinicians and external partners to drive service improvement and efficient workflows. This is a opportunities to shape administration that directly impact patient experience and care quality.
Responsibilities
- Provide day-to-day supervision and support to the administration team
- Oversee patient registration and registration workflow processes
- Manage document scanning, coding, and workflow allocation through EMIS and Docman
- Coordinate and monitor recall programmes (QOF, Cytology, Immunisation, NHS Health Check, Learning Disability, Diabetes)
- Support appointment scheduling and patient communications
- Process referrals, prescriptions, and clinical administration tasks
- Maintain accurate patient records in line with information governance
- Liaise with external organisations on archiving and retrieval of records
- Monitor administrative performance and identify efficiency opportunities
- Support practice managers and partners in operational objectives
- Assist with staff training, induction, and development of administrative procedures
- Promote a culture of quality improvement, teamwork, and patient-centred care
Key requirements
- Experience working within a GP Practice
- Experience supervising or mentoring administrative staff in a healthcare setting (desirable)
- Experience using EMIS Web and Docman, Surgery Connect (desirable)
- Knowledge of QOF and patient recall systems
- GCSEs (or equivalent)
- Qualification in Medical Administration or Healthcare Administration (desirable)
- EMIS Web and/or Docman training (desirable)
- Customer Service and Leadership or Team Leader qualifications (desirable)
- effective communication with team and patients
- team leadership and staff development
- problem-solving and service improvement mindset
- EMIS Web
- Docman
- Surgery Connect
Senior GP Administrator in London employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
