At a Glance
- Tasks: Lead a dynamic administration team and ensure top-notch service delivery in a busy GP practice.
- Company: Join Richmond Road Medical Centre, an Outstanding-rated GP practice in London.
- Benefits: Enjoy a supportive environment, career growth, and NHS pension scheme.
- Other info: Be part of an award-winning team that values innovation and collaboration.
- Why this job: Make a real impact on patient care while developing your leadership skills.
- Qualifications: Experience in GP practices and strong leadership skills are essential.
The predicted salary is between 37800 - 46200 £ per year.
We are seeking an experienced, highly organised and motivated Senior Administration Lead to oversee the day-to-day operation of our administrative services. Working closely with the Senior Management Team, you will lead our administration function, ensuring the efficient delivery of high-quality administrative services that underpin safe, effective and outstanding patient care. You will be responsible for supervising and developing the administration team, driving continuous improvement, overseeing key operational processes and ensuring the smooth running of administrative services across the practice. The successful candidate will have significant experience working within a GP practice environment, extensive knowledge of EMIS Web and NHS primary care systems, and a proven ability to lead teams within a busy, fast-paced healthcare setting. You will be an organised, proactive and solution-focused individual with excellent leadership, communication and problem-solving skills.
Main duties of the job
- Lead the administration team and oversee the day-to-day delivery of administrative services across the practice.
- Support the Senior Management Team with the operational delivery of administrative services.
- Act as the first point of escalation for administrative issues and operational queries.
- Ensure administrative processes are delivered effectively, efficiently and in accordance with practice policies and procedures.
- Monitor team performance and provide coaching and support to maximise productivity and service quality.
- Assist with the induction, training and development of team members.
- Monitor administrative workloads and ensure tasks are completed accurately and within agreed timescales.
- Identify opportunities to improve administrative systems and processes.
- Oversee the processing of referrals, correspondence and clinical documents.
- Manage and monitor EMIS Web workflows to ensure timely action and completion.
- Ensure accurate coding, filing and maintenance of patient records.
- Support reception operations during periods of high demand.
- Promote excellent customer service and patient experience throughout the practice.
- Maintain strict confidentiality and compliance with GDPR requirements.
- Support the resolution of complaints and patient feedback in accordance with practice procedures.
- Contribute to staff meetings and service improvement initiatives.
About us
Richmond Road Medical Centre is one of London's leading GP practices, proudly rated Outstanding by the Care Quality Commission (CQC). Serving over 26,000 patients across our sites, we have built a reputation for delivering exceptional patient care, embracing innovation and continually investing in our people. Our success has been recognised through a range of national and regional awards.
What We Offer
- The opportunity to work within a CQC Outstanding, award-winning GP practice.
- A supportive, friendly and collaborative working environment.
- Genuine opportunities for professional development and career progression.
- The opportunity to lead service improvement and operational innovation.
- NHS Pension Scheme (where applicable).
- Annual leave entitlement in line with practice policy.
Senior Administration Lead in London employer: National health service
Richmond Road Medical Centre is an outstanding GP practice in Hackney, London, renowned for its exceptional patient care and supportive work environment. As a Senior Administration Lead, you will benefit from genuine opportunities for professional development, a collaborative team culture, and the chance to influence service improvement in a forward-thinking practice that values innovation and employee growth.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Administration Lead in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National health service.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National health service.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like National health service, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Senior Administration Lead in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
