At a Glance
- Tasks: Welcome patients, manage admissions, and handle appointments in a supportive healthcare environment.
- Company: Join the top-rated independent private hospital in the UK, located in St John's Wood.
- Benefits: Gain valuable experience, work in a friendly team, and enjoy flexible shifts.
- Other info: Dynamic role with opportunities for growth in a caring and professional setting.
- Why this job: Make a difference in patients' lives while developing your customer service skills.
- Qualifications: Experience in healthcare or customer service, strong organisational skills, and a team player attitude.
The predicted salary is between 23382 - 28578 £ per year.
We require an enthusiastic team player to join the Reservations Team as a Reservations Advisor. This role will involve meeting and greeting patients, welcoming the patients to the Hospital and escorting them to their room.
Main duties of the job include:
- Managing admissions, admitting patients, dealing with deposits/medical insurance and escorting patients to their rooms.
- Admitting patients onto Pims system & updating any new/changed patient details.
- Printing & collating of paperwork for next day's admissions.
- Retrieving & preparing patient notes.
- Processing paperwork for patient bookings and sending the relevant information to patients before admission.
- Booking outpatient appointments and dealing with secretarial enquiries.
- Covering the Outpatient Diary Coordinator during periods of leave.
- Liaising with sponsoring bodies, including Embassies, regarding patient sponsorship.
- Presenting a high standard of customer care in dealing with patients, secretaries and consultants.
- Collecting, replenishing & delivering trolley for assembly of patient notes.
- Dealing with general telephone enquiries.
- Being responsible for the replenishing of office supplies.
- General office filing.
About us: Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St Johns.
Person Specification:
- Previous relevant experience working in a medical/healthcare environment or undertaking a similar role.
- Organisation skills and the ability to prioritise.
- Professionalism and courteousness.
- Excellent Customer Service Skills.
- Proven IT skills.
- The ability to work accurately and with a high volume of work during peak times.
- The ability to work flexibly and as part of a team.
- Ability to ensure that all information is recorded accurately.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Reservations Advisor in London employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
