PCN Projects & Operations Manager in London

Job summaryAn exciting new opportunity has arisen within Central Camden Primary Care Network (PCN) for a Projects & Operations Manager to join our dynamic and ambitious team. This pivotal role offers the chance to work across a diverse portfolio of projects and services, collaborating with GP practices, clinicians and system partners to drive innovation, improve operational effectiveness and support better outcomes for our local population. We are looking for an experienced, motivated and highly organised individual who thrives in a fast-paced environment and is passionate about delivering high-quality healthcare services.Main duties of the jobThe Projects & Operations Manager will work with the Executive Team and member practices to lead delivery of PCN and Federation projects and services from initiation to completion, ensuring effective planning, coordination and implementation to achieve agreed aims and objectives.The role includes direct line management of Project Officers and ARRS staff (including social prescribers and nutritional therapists), ensuring delivery remains on track, risks are identified early, and project plans are progressed effectively. The post holder will work across multiple programmes simultaneously, coordinating stakeholders, managing risks and supporting the ongoing development of innovative, sustainable services for member practices and local populations.Interviews for this role will take place as follow:Friday 14th September - initial screening calls on Teams (15 mins)If successful, formal face-to-face interviews will take place on Thursday 18th and 21st September**We regret that this position does not provide visa sponsorship. We are unable to consider applicants requiring sponsorship**About usCamden Health Evolution (CHE) Ltd is a GP Federation that supports the Central Camden Primary Care Network (PCN). The PCN consists of 8 member practices, serving a registered population of approximately 80,000 patients.All practices within the PCN are members of the CHE GP Federation, sharing its vision, mission, values, and key priorities. The PCN is highly innovative, delivering services with the support of CHE, aimed at improving the quality of care and outcomes for patients.DetailsDate posted24 August 2026Pay schemeOtherSalary 47,000 to 52,000 a year Depending on experience ContractPermanentWorking pattern Full-time Reference numberB0328-26-0005Job locationsWorkspace60 Grays Inn RoadLondonWC1X 8LUUnited KingdomJob descriptionJob responsibilitiesThe following are the core responsibilities of the Projects & Operations Manager. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.Leadership & Line ManagementDirect line management of Project Officers and ARRS staff (e.g. social prescribers, nutritional therapists or equivalent roles). Provide oversight of performance, workload, supervision arrangements and operational delivery.Project Management & Delivery Lead scoping, initiation, delivery, implementation and evaluation of projects and services. Develop mobilisation plans, setting milestones, deadlines and allocating responsibilities. Monitor progress, manage dependencies and adjust plans as required. Coordinate project meetings, actions and reporting requirements. Identify and manage risks and issues, supporting resolution and mitigation. Evaluate effectiveness, outcomes and impact of projects and services. Contribute to business cases, option appraisals and service development proposals. Ensure appropriate project documentation, governance and reporting are in place. Support strategic planning, identifying interdependencies, resource requirements and contingencies. Demonstrate value for money and support delivery of cost-effective services. Identify opportunities for service improvement, innovation and transformation. Operational Management Provide day-to-day operational oversight of projects and services. Support the management of operational queries, inboxes and escalations. Coordinate problem-solving across services, teams and stakeholders. Assist with the implementation of new systems, processes and service improvements. Coordinate service resources, venues, equipment and logistical requirements. Support organisational submissions, returns and reporting requirements. Stakeholder Engagement Lead meetings with external stakeholders relating to project delivery and service development. Represent CHE in operational and project-related discussions with external stakeholders, commissioners, and practices.Financial ManagementSupport identification and procurement of goods, services and equipment, ensuring value for money and stakeholder engagement.Oversee purchase orders and ensure expenditure remains within agreed limits. Contribute to funding bids, proposals and financial planning for projects.Performance Monitoring & ReportingCollate and analyse performance, activity and workforce data. Support completion of PCN and federation submissions and statutory returns. Contribute to financial monitoring and reporting of projects and services. Produce reports and insight to support decision-making, governance and performance oversight. Support data collection and reporting using the clinical system EMIS where appropriate.Key Relationships Internal PCN Executive Team, PCN Clinical Directors, PCN Member Practices, PCN Workforce. External NHS West and North London ICB, Local Providers (C&I, CNWL, RFL, LBC, UCLH), NCL Federations, NCL PCNs, NCL STP, PPGs, Suppliers. Job description Job responsibilitiesThe following are the core responsibilities of the Projects & Operations Manager. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.Leadership & Line ManagementDirect line management of Project Officers and ARRS staff (e.g. social prescribers, nutritional therapists or equivalent roles). Provide oversight of performance, workload, supervision arrangements and operational delivery.Project Management & Delivery Lead scoping, initiation, delivery, implementation and evaluation of projects and services. Develop mobilisation plans, setting milestones, deadlines and allocating responsibilities. Monitor progress, manage dependencies and adjust plans as required. Coordinate project meetings, actions and reporting requirements. Identify and manage risks and issues, supporting resolution and mitigation. Evaluate effectiveness, outcomes and impact of projects and services. Contribute to business cases, option appraisals and service development proposals. Ensure appropriate project documentation, governance and reporting are in place. Support strategic planning, identifying interdependencies, resource requirements and contingencies. Demonstrate value for money and support delivery of cost-effective services. Identify opportunities for service improvement, innovation and transformation. Operational Management Provide day-to-day operational oversight of projects and services. Support the management of operational queries, inboxes and escalations. Coordinate problem-solving across services, teams and stakeholders. Assist with the implementation of new systems, processes and service improvements. Coordinate service resources, venues, equipment and logistical requirements. Support organisational submissions, returns and reporting requirements. Stakeholder Engagement Lead meetings with external stakeholders relating to project delivery and service development. Represent CHE in operational and project-related discussions with external stakeholders, commissioners, and practices.Financial ManagementSupport identification and procurement of goods, services and equipment, ensuring value for money and stakeholder engagement.Oversee purchase orders and ensure expenditure remains within agreed limits. Contribute to funding bids, proposals and financial planning for projects.Performance Monitoring & ReportingCollate and analyse performance, activity and workforce data. Support completion of PCN and federation submissions and statutory returns. Contribute to financial monitoring and reporting of projects and services. Produce reports and insight to support decision-making, governance and performance oversight. Support data collection and reporting using the clinical system EMIS where appropriate.Key Relationships Internal PCN Executive Team, PCN Clinical Directors, PCN Member Practices, PCN Workforce. External NHS West and North London ICB, Local Providers (C&I, CNWL, RFL, LBC, UCLH), NCL Federations, NCL PCNs, NCL STP, PPGs, Suppliers.Person Specification Skills EssentialClear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/instructions to colleaguesAbility to work under pressure in a busy working environment and able to multi-task Ability to work without supervision Ability to work on own initiative, organising and prioritise own and colleagues' workloads to changing and often tight deadlinesAbility to work as a member of a teamAbility to produce mobilisation plans and write concise reportsExcellent time management skills with the ability to re-prioritiseExcellent IT skills including Microsoft Office Good telephony and email skillsDesirableCreating and delivering presentations to a varied group of internal and external stakeholdersSetting up and implementing internal processes and proceduresAbility to use informed persuasion to influence othersAbility to work with informatics, data analysis and data visualisationUnderstands good clinical and information governanceNumerate and understand complex financial issues combined with deep analytical skillsProficient in the use of EMIS Web and designing of EMIS Web SearchesTouch typing Aptitudes EssentialAdaptability, flexibility, and ability to cope with uncertainty and changeAn ability to maintain confidentiality and trust Professional, calm, and efficient mannerCommitment to continuing professional developmentPositive and flexible approach to work, demonstrating a strong desire to improve performance and make a difference by focusing on goalsWilling to engage with and learn from peers, other professionals, and colleagues Experience EssentialExtensive experience working in the NHS, including either in Primary Care, or with close ties to Primary CareExperience in dealing with sensitive and confidential informationDesirableDemonstrated experience of coordinating projects in complex and challenging environmentsExperience of managing risks and reportingExperience of drafting briefing papers and correspondence at Executive Level Qualifications EssentialEducated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist areaKnowledge of project management principlesEvidence working within the NHSEvidence of continued professional developmentDesirablePost-graduate degree in Management Studies or equivalentProject and/or Programme Management Qualification (PRINCE2 or equivalent)NHS Leadership Academy Programme Knowledge EssentialBasic knowledge of available local health services Appreciation of the relationship between NHS Bodies, including GP Practices, Federations, PCNs, ICBs, STPs and NHS EnglandDesirableGood local knowledge of health landscape and population needsUnderstanding of local and national strategic prioritiesUnderstanding of local culture between practices and other providers Person Specification Skills EssentialClear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/instructions to colleaguesAbility to work under pressure in a busy working environment and able to multi-task Ability to work without supervision Ability to work on own initiative, organising and prioritise own and colleagues' workloads to changing and often tight deadlinesAbility to work as a member of a teamAbility to produce mobilisation plans and write concise reportsExcellent time management skills with the ability to re-prioritiseExcellent IT skills including Microsoft Office Good telephony and email skillsDesirableCreating and delivering presentations to a varied group of internal and external stakeholdersSetting up and implementing internal processes and proceduresAbility to use informed persuasion to influence othersAbility to work with informatics, data analysis and data visualisationUnderstands good clinical and information governanceNumerate and understand complex financial issues combined with deep analytical skillsProficient in the use of EMIS Web and designing of EMIS Web SearchesTouch typing Aptitudes EssentialAdaptability, flexibility, and ability to cope with uncertainty and changeAn ability to maintain confidentiality and trust Professional, calm, and efficient mannerCommitment to continuing professional developmentPositive and flexible approach to work, demonstrating a strong desire to improve performance and make a difference by focusing on goalsWilling to engage with and learn from peers, other professionals, and colleagues Experience EssentialExtensive experience working in the NHS, including either in Primary Care, or with close ties to Primary CareExperience in dealing with sensitive and confidential informationDesirableDemonstrated experience of coordinating projects in complex and challenging environmentsExperience of managing risks and reportingExperience of drafting briefing papers and correspondence at Executive Level Qualifications EssentialEducated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist areaKnowledge of project management principlesEvidence working within the NHSEvidence of continued professional developmentDesirablePost-graduate degree in Management Studies or equivalentProject and/or Programme Management Qualification (PRINCE2 or equivalent)NHS Leadership Academy Programme Knowledge EssentialBasic knowledge of available local health services Appreciation of the relationship between NHS Bodies, including GP Practices, Federations, PCNs, ICBs, STPs and NHS EnglandDesirableGood local knowledge of health landscape and population needsUnderstanding of local and national strategic prioritiesUnderstanding of local culture between practices and other providersDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameCamden Health Evolution LtdAddressWorkspace60 Grays Inn RoadLondonWC1X 8LUUnited KingdomEmployer's websiteEmployer detailsEmployer nameCamden Health Evolution LtdAddressWorkspace60 Grays Inn RoadLondonWC1X 8LUUnited KingdomEmployer's website