PCN Care Co-Ordinator / HCA in London

We are looking for 1 WTE PCN Care Coordinator/HCA with excellent communication and administrative skills to work with the GPs and other clinicians within the Mawbey Group Practice - North Lambeth PCN. You will be working with GPs and other clinicians, to assist patients in the management of their care. This role will be based on the needs of the practice and support the work of the PCN at practice level. These may vary from time to time depending on contractual needs.

In particular, the focus on performing:

• Annual reviews
• NHS Health Checks
• Diabetes reviews
• Chronic Pain Physical reviews

In addition, maintaining recall systems in conjunction with the clinical lead and Practice manager. This is not an exclusive list, and the role will develop over time and the needs of the practice and there is an understanding of the need for flexibility and willingness to adapt to the practice requirements including supporting the administration team as required.

You will be non-judgmental, empathetic as the first point of contact for patients, clinicians and community carers. Identifying personalised care plans, engaging them in training and employment to improve their wellbeing. Having excellent time management skills will be important to manage your workloads and deliver role objectives within the timescales.

Main duties of the job:

North Lambeth Primary Care Network are excited to advertise a new role in our network. As a Care Coordinator, you will play a crucial role in supporting patients in preparing for or in following-up clinical conversations they have with primary care professionals. You will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed.

As a HCA you will also be expected to provide first line basic care (within the parameter of their recognised qualifications and training) to support the nursing team in the management of patients' clinical conditions. This will include:

• Offering a regular Phlebotomy service
• Assisting both the nursing team and administration team
• Triage duties if appropriate
• Basic care
• Blood pressure
• Weight
• Height
• Dressings

You will focus delivery of the comprehensive model to reflect local priorities, health inequalities or population health management risk stratification.

About us:

North Lambeth Primary Care Network consists of 6 practices (Hurley and Riverside Practices, Lambeth Walk Group Practice, Mawbey Group Practice, South Lambeth Road Group Practice, Waterloo Health Centre and the Vauxhall Surgery) working together to provide excellent patient care to a population of over 69,000 patients. As a Network we are striving to be at the forefront of PCN development and are involved in several exciting pilot projects.

We are committed to promoting equality, diversity, and inclusion and welcome applications from individuals with disabilities. Reasonable adjustments can be made throughout the recruitment process, and support and guidance are available at every stage. We are proud to be an equal opportunities employer and are dedicated to creating an inclusive workplace where everyone can thrive.

All applications for this post need to make an online application. Please note that our vacancies may close before the advertised closing date if sufficient suitable applicants are received. All shortlisted applicants will be contacted via email. If you have not been contacted within 4 weeks of the closing date you should assume that you have not been shortlisted.

Please ensure that you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified.

Key responsibilities include:

• Communicate effectively with other team members and attend PCN clinical Co-ordinator meetings.
• Communicate effectively with patients and carers, being transparent about the limits of their competence, checking that patients' concerns are addressed, and recognising their needs for alternative methods of communication.
• Assist in raising awareness of health and well-being, and how it can be promoted.
• Maintain the nursing notice board in the waiting room and promote good health with educational material liaising with patient services staff as required.
• Respond to requests from patients and clinical staff for health information leaflets within their area of competency.
• Use problem resolution skills to defuse difficult situations so that the patient feels heard and that their concerns are acted on and complaints are resolved.
• Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate.
• Maintain confidentiality of information relating to patients, relatives, staff and the practice.
• Ensure own actions are consistent with clinical governance systems and to practise in accordance with agreed standards of care.
• Take responsibility for own development and learning, including participating in supervision and recording own personal development.
• Identify and manage risk in relation to work activities.

Essential qualifications include:

• ECDL or equivalent
• Diploma/ HNC level (or relevant experience)
• NVQ Level 2 Business Administration (or relevant experience)
• Demonstrable commitment to professional and personal development
• HCA Qualified