At a Glance
- Tasks: Welcome and support patients, check them in, and take their vitals.
- Company: Join Penrose Health, a caring team dedicated to outstanding patient care.
- Benefits: Full training provided, competitive salary, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Customer-facing experience and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
We're looking for a Patient Coordinator to be the first face patients see when they walk through our doors. This is a hands-on, front-of-house role. Instead of answering phones, you'll be out at the front of the waiting area, greeting patients as they arrive, checking them in for their appointment, and taking their vitals to help prepare them to see the clinician.
Patients don't always arrive at their best - they may be unwell, anxious or worried. You'll be the calm, reassuring presence that helps them feel looked after from the moment they step inside, while making sure their information and observations are accurate and ready for the clinical team. No previous clinical experience is required - full training is provided. What matters most is that you're someone who genuinely enjoys being with people, stays calm under pressure, and takes pride in getting the small things right.
Main duties of the job:
- Stand at the front of the practice to greet patients and visitors in person as they arrive - this is an active, on-your-feet role.
- Move between the entrance, waiting area and observation space to check patients in for their appointments face-to-face.
- Take and record patient vitals and observations ahead of their consultation.
- Prepare patients for their appointment, ensuring the clinician has accurate, up-to-date information.
- Support safe and smooth patient flow through the practice.
- Use empathy and de-escalation skills to support patients who are anxious, unwell or upset.
- Keep the observation and waiting areas clean, safe and welcoming.
- Escalate urgent in-person concerns to the clinical team when needed.
About us:
Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve. We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access. We're proud to hold a CQC 'Good' rating and consistently receive strong feedback from patients.
Person Specification:
Qualifications:
- Essential: Experience in a customer-facing or patient-facing role.
- Desirable: Experience working in a GP practice or healthcare setting; relevant customer service or healthcare-related training.
Knowledge:
- Essential: Understanding of patient confidentiality, data protection, and professional boundaries; awareness of the challenges patients may face when attending healthcare services.
- Desirable: Knowledge of primary care environments and patient pathways; familiarity with infection prevention and control principles.
Behaviours:
- Essential: Empathetic, patient-focused, and emotionally aware; professional and respectful, even under pressure; resilient and able to manage challenging interactions calmly; reliable and well organised; works collaboratively as part of a team.
- Desirable: Confident acting as a positive role model for patient experience; proactive in suggesting improvements to patient flow or environment.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Patient Coordinator in London employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Coordinator in London
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at National Health Service for the Patient Coordinator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Coordinator in London
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with National Health Service, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at National Health Service, and how you can make a difference!
How to prepare for a job interview at National Health Service
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at National Health Service.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like National Health Service appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how National Health Service supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
