Overview
In this role you will coordinate the ADHD assessment pathway within CAMHS, acting as the main point of contact for families and professionals to ensure a smooth, informed journey from referral to ongoing care. You will work closely with clinicians, GPs, schools and internal teams to deliver clear communication and robust operational support. The role balances in-office and virtual tasks to deliver timely onboarding, triage, appointments and care coordination in a patient-centred setting.
Pay / Benefits
- flexible working
- permanent contract
- salary 24,000 to 27,000 per year
- office-based in Sutton Coldfield with hybrid remote work
- 37.5 hours per week
- weekend coverage in some patterns if required
Responsibilities
- Manage referrals via e-RS and email to onboard patients accurately and promptly
- Coordinate triage calls, Assessment A & B appointments, and follow-up reviews
- Obtain and monitor required documentation (e.g. Photo I.D, consent forms, informant questionnaires)
- Provide administrative and technical support during both face-to-face and virtual consultations
- Process, quality check, and distribute clinical reports using EMIS and Hero Health
- Support titration scheduling and ongoing continuing care pathways
- Liaise with GPs, schools, and external professionals to support shared care and communication
- Act as the first point of contact for patients and guardians, delivering calm, empathetic guidance
- Escalate safeguarding or clinical concerns per policy and governance procedures
- Maintain accurate and compliant patient records in line with GDPR and Caldicott Principles
Key requirements
- Experience in a healthcare, Children/Adolescent Services, or patient-facing administrative role
- Excellent communication skills with children, young people and families
- Strong organisational skills and ability to manage multiple priorities in a fast-paced environment
- Knowledge of safeguarding procedures
- High attention to detail and accuracy
- Confidence working with confidential patient data and digital systems
- Professional, empathetic, and resilient approach when supporting vulnerable service users
- Desirable: Experience within ADHD or wider mental health services
- Desirable: Familiarity with EMIS Web, Hero Health, or similar clinical systems
- Desirable: Understanding of shared care processes
- Desirable: Experience supporting virtual and Face-to-Face consultations
- Empathy and sensitivity
- Clear and reassuring communication
- Resilience under pressure
- EMIS Web
- Hero Health
- e-RS
Pathway Coordinator - Child and Adolescent Mental Health in London employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
