Job summaryThe post holder will be a key member of the Sexual Health, HIV and Contraception service and will have an important role in ensuring delivery of the services within Sexual Health Hounslow.
Operating within a fast-paced environment, the role involves providing comprehensive operational and administrative support to the Sexual Health Hounslow team.
This role requires a professional operational lead with a proactive and composed approach, capable of multitasking effectively and can contribute strategically to utilisation and development of the service.
Key responsibilities include managing the Deputy Administrative Lead and Patient Care Coordinators across three sites. The post holder oversee the running of the three reception areas to maintain continuity of cover at all times. The post holder will be responsible for recruitment and training of new administrative staff, co-ordinating the day to day management of the administrative and reception team and creating rotas according to leave.
The post holder will overseeing the implementation of clinic design and changes to maximise slot efficiency, reducing DNAs and promoting attendances. The post holder to assess priorities around workload in conjunction with the Clinic Manager and wider strategic priorities. The role requires attending virtual and in-person meetings within Sexual Health Hounslow and across the HIV, Sexual Health and Dermatology Directorate when required.
Main duties of the jobOperationalTo ensure collaborative working and clear communication pathways between clinical and administrative staffTo work with the Clinic Manager to ensure quality standards are being met and improved upon including service user satisfaction (Friends and Family test)Manage administrative resources in conjunction with the Clinic ManagerPlace requisitions for orders using the Trusts system (IT, Procurement, Estates)Attend and participate in meetings within Sexual Health Hounslow and across the DirectorateTo be the first point of contact for all environmental issues including ITEnsure the clinic is clean and the clinical and administrative staff are in a fully functional working environmentTo ensure that the Clinic Manager and Clinic Lead are kept informed of any potential or emerging issues and to participate in monthly one to one meetingsTo maintain and update the room usage including the booking of the Seminar RoomAbout usChelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a 30m expansion of critical care at Chelsea and Westminster and an 80m Ambulatory Diagnostic Centre at West Middlesex.
We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed."If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.
DetailsDate posted03 November 2026Pay schemeAgenda for changeBandBand 5Salary
36,943 to 44,900 a year
per annum incl. HCAS
ContractPermanentWorking pattern
Full-time,
Compressed hours
Reference number289-SC-491Job locationsWest Middlesex Hospital, Heart of Hounslow and Feltham The CentreLondon Borough of HounslowTW7 6AFUnited KingdomJob descriptionJob responsibilitiesOther ResponsibilitiesTo take part in regular performance appraisalTo undertake any training required in order to maintain competency including mandatory training, e.g. Manual HandlingTo contribute to and work within a safe working environmentThe post holder is expected to comply with Trust Infection Control Policies and conduct him/herself at all times in such a manner as to minimise the risk of healthcare associated infectionThis job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time to time in the lights of changing circumstances and in consultation with the job holder.
All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff
Job description
Job responsibilitiesOther ResponsibilitiesTo take part in regular performance appraisalTo undertake any training required in order to maintain competency including mandatory training, e.g. Manual HandlingTo contribute to and work within a safe working environmentThe post holder is expected to comply with Trust Infection Control Policies and conduct him/herself at all times in such a manner as to minimise the risk of healthcare associated infectionThis job description is neither exclusive nor exhaustive and the duties and responsibilities may vary from time to time in the lights of changing circumstances and in consultation with the job holder.
All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staffPerson Specification
Education and qualifications
EssentialEducated to Degree level or equivalent experienceSupervisor or Management Course/qualification /or experience relevant to postEvidence of further personal development / trainingDesirableWorking with the Public/customer service
Trust values
EssentialPutting patients firstResponsive to patients and staffOpen and honestUnfailingly kindDetermined to develop
Experience
EssentialExperience of Building management /or equivalentExperience working within multidisciplinary teamDesirableExperience of Human resources managementExperience working to deadlines
Skills and knowledge
EssentialAppropriate technical skills and abilitiesComputer skills and IT literacyNon-judgmental attitudeAble to work within a multidisciplinary teamKnowledge of Clinical GovernanceEmpathy and cultural sensitivityGood oral and written communication skillsAbility to delegate and ensure jobs are completedWork with Clinic Manager to deliver quality outcomesGood customer care abilitiesDemonstrate Knowledge of Stress ManagementUnderstanding of financial management with regards budgetary controlDetailed preparation of presentations and briefing papers
Personal qualities
EssentialA conscientious, committed and approachable team workerDemonstrable evidence of being able and willing to understand our Trust values of respect, kindness, excellence and safety, with behaviour which reinforces these valuesSelf-motivatedCommitment to high professional standardsFlexible and responsive to changing demandsHigh levels of accuracy and attention to detailA courteous approach to colleagues and members of the publicAbility to deal with complex, confidential and sensitive issues
Person Specification
Education and qualifications
EssentialEducated to Degree level or equivalent experienceSupervisor or Management Course/qualification /or experience relevant to postEvidence of further personal development / trainingDesirableWorking with the Public/customer service
Trust values
EssentialPutting patients firstResponsive to patients and staffOpen and honestUnfailingly kindDetermined to develop
Experience
EssentialExperience of Building management /or equivalentExperience working within multidisciplinary teamDesirableExperience of Human resources managementExperience working to deadlines
Skills and knowledge
EssentialAppropriate technical skills and abilitiesComputer skills and IT literacyNon-judgmental attitudeAble to work within a multidisciplinary teamKnowledge of Clinical GovernanceEmpathy and cultural sensitivityGood oral and written communication skillsAbility to delegate and ensure jobs are completedWork with Clinic Manager to deliver quality outcomesGood customer care abilitiesDemonstrate Knowledge of Stress ManagementUnderstanding of financial management with regards budgetary controlDetailed preparation of presentations and briefing papers
Personal qualities
EssentialA conscientious, committed and approachable team workerDemonstrable evidence of being able and willing to understand our Trust values of respect, kindness, excellence and safety, with behaviour which reinforces these valuesSelf-motivatedCommitment to high professional standardsFlexible and responsive to changing demandsHigh levels of accuracy and attention to detailA courteous approach to colleagues and members of the publicAbility to deal with complex, confidential and sensitive issuesDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer detailsEmployer nameChelsea and Westminster Hospital NHS Foundation TrustAddressWest Middlesex Hospital, Heart of Hounslow and Feltham The CentreLondon Borough of HounslowTW7 6AFUnited KingdomEmployer's websiteEmployer detailsEmployer nameChelsea and Westminster Hospital NHS Foundation TrustAddressWest Middlesex Hospital, Heart of Hounslow and Feltham The CentreLondon Borough of HounslowTW7 6AFUnited KingdomEmployer's website
Operational Administrative Lead in London employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
