Overview
In this role you will lead ITIL governance for the Digital & Data Directorate, ensuring reliable, secure digital services and infrastructure. You will steer service management processes and complex programmes, aligning with the Trust’s five-year digital strategy and patient safety priorities. You will collaborate across teams to implement ITIL controls and drive continual service improvement. This is a chance to shape critical IT service delivery in a high-stakes healthcare environment.
Responsibilities
- Lead ITIL governance across digital services and policy implementation
- Manage day-to-day ITIL processes (Asset, Test & Transition, Change & Release, CSI, ITSM Tools)
- Deliver complex service management programmes and provide guidance to project staff
- Ensure ITIL controls protect critical systems and patient safety
- Develop and improve the 5-year digital strategy for ITIL functions
- Oversee relationships with customers and peers in challenging environments
- Support on day-to-day operation and emergency change and project delivery
- Promote continual service improvement across IT services
Key requirements
- Masters degree in IT-related subject or equivalent management experience
- ITIL Foundation level qualified
- PRINCE2 Foundation or PRINCE2 (latest version)
- Agile qualification or plan to obtain within 6 months
- Extensive experience in IT Service Management with line management responsibilities
- Experience delivering IT services within an ITIL framework (incident, problem, change)
- Proven ability to build and manage relationships with customers and peers
- interpersonal and negotiation skills
- stakeholder management
- autonomy and teamwork
- ITIL framework
- incident, problem, change management
- Change & Release Management
ITIL Process Manager in London employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
