At a Glance
- Tasks: Lead a friendly reception team and ensure excellent patient service.
- Company: Join the supportive Keats Group Practice in Hampstead.
- Benefits: Competitive salary based on experience and a positive work environment.
- Other info: Flexible shift patterns with opportunities for professional growth.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: GCSEs in English and Maths, plus customer service experience.
The predicted salary is between 24300 - 29700 £ per year.
The Patient Services Supervisor(s) will be expected to provide a point of contact for patients and act as a focal point of communication between patients, doctors and other reception staff. They will be responsible for the day to day supervision of the reception team including any ad hoc workers. They will ensure that the deliveries of patient services, within reception, are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Operations Manager as necessary. They will work opposite each other on a rota alternating between early AM 7:30 - 15:30 and late 11:00 - 19:00 PM shifts.
Main duties of the job:
- Lead and motivate the team by setting an example in promoting a professional, positive and efficient image of the practice to all its service users.
- Manage Rota and schedules, including sick leave and annual leave.
- Be a point of contact for administrative staff and provide support to the clinical team.
Job responsibilities:
- Undertake shift patterns of early AM 7:30 - 3:30 and late 11:00 - 19:00 PM shifts.
- Ensure that the telephones are answered promptly and efficiently in accordance with agreed protocol.
- Ensure that repeat prescriptions (both online and paper) are issued within 72 hours and that reception staff only issue prescriptions for medication they are authorised to issue.
- Monitor the prescription queries forwarded to the Script Doctor, ensuring they are actioned in accordance with agreed policy.
- Deal with more complex enquiries from patients and deputise for the Patient Operations Manager as a Complaints lead for non-clinical complaints.
- Administer new patient registrations and training of reception staff in accordance with agreed procedures.
- Manage the amendments and deductions to practice list.
- Ensure medical records are received, processed and returned to and from the Health Authority (HA) and processed in accordance with agreed protocol.
Essential:
- GCSE - A Pass in English and Maths.
- Previous experience working in this role or similar.
- Strong interpersonal skills.
- Experience working in a GP Practice or hospital setting.
Desirable:
- NVQ Level in Administration.
- AMSPAR qualification.
- Leadership or management qualification.
- 2 years continuously working in customer service.
- Using EMIS Web.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Holiday Services Manager (Permanent) in London employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Services Manager (Permanent) in London
✨Get Involved with Local Health Initiatives
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National health service.
✨Apply Through Our Website for Better Visibility
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We think you need these skills to ace Holiday Services Manager (Permanent) in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
