Head of Supportive Care in London

Job summaryThis is an exciting opportunity to lead and
transform a diverse portfolio of supportive care services, ensuring that people
living with life-limiting illness, and those important to them, receive
outstanding, person-centred support that enables them to live well until the
end of life.Reporting to the Director of Care, you will
provide strategic, operational and professional leadership across a broad range
of services.As a key member of the Hospice leadership team, you will lead the development and delivery of our supportive care strategy in line with the Hospice Strategy . You will drive service transformation, develop innovative models of care, strengthen community partnerships, expand volunteer-led services, reduce health inequalities and improve outcomes for patients, families and carers.You will work collaboratively across the Hospice, the North East London Integrated Care System, voluntary sector partners and local communities to ensure our services remain accessible, responsive and sustainable.A significant aspect of the role is leading engagement with diverse communities, increasing awareness of hospice services, developing strategic partnerships and supporting the ambitions of compassionate communities across East London.The post holder will also act as the Hospice's Designated Safeguarding Lead for Adults and Children, providing organisational leadership and assurance on safeguarding practice and governance.Main duties of the jobWe are looking for an experienced senior leader who can demonstrate:Professional registration within a health or social care profession.Significant senior leadership experience within palliative care, community health, supportive care or social care services.Experience of leading large multidisciplinary teams and complex services.Strong strategic planning, operational management and service transformation skills.Experience of partnership working across health, social care, community and voluntary sector organisations.A strong understanding of safeguarding legislation, governance, quality improvement and regulatory requirements.Experience of budget management, workforce planning and service development.Excellent communication, influencing and stakeholder engagement skills.A commitment to inclusion, reducing health inequalities and improving access to care for underserved communities.A leadership style that reflects the values of compassion, advocacy, justice, quality and respect for human dignity.About usFounded in 1905 by the Sisters of Charity, St Joseph's Hospice provides specialist palliative and end-of-life care for the diverse communities of East London. We are committed to delivering outstanding care and creating a culture where patients, families, volunteers and staff feel valued, supported and empowered.Our mission is to help people live as fully as possible, for as long as possible, when facing life-limiting illness.Why Join Us?27 days holiday plus public holidays, increasing up to 33 days with serviceSubsidised cafe and early access to retail sale eventsSeason ticket loanContinuation of NHS Pension Scheme or an excellent salary-exchange pension schemeSantander cycles discount and cycle to work schemeHealth Cash Plan and access to the EAP servicesJoin St Josephs team and find out more!DetailsDate posted12 October 2026Pay schemeOtherSalary
73,474.49 to 83,959.64 a year
ContractPermanentWorking pattern

Full-time

Reference numberE Job locationsMare StreetLondonE8 4SAUnited KingdomJob descriptionJob responsibilitiesStrategic Leadership Lead the development and delivery of the Supportive Care Services
Departmental Plan in line with the Hospice Strategy 2026 - 2031. Develop innovative approaches to supportive and rehabilitative
palliative care that increase reach, accessibility and impact. Contribute to organisational planning, governance, quality improvement
and business development initiatives. Ensure services support the Hospice vision that everyone with a
life-limiting illness is supported to live well until the end of life. Champion the Hospice values of compassion, advocacy, justice, quality
and respect for human dignity.Service Development and Community Engagement Lead the development
and transformation of integrated supportive care services across inpatient,
outpatient, and community, virtual and volunteer-led settings. Drive innovation,
service redesign and the expansion of supportive care, rehabilitation and
wellbeing services to improve access, outcomes and sustainability. Ensure services are
responsive to the needs of diverse and underserved communities, reducing health
inequalities and improving equitable access to hospice care. Develop strategic
partnerships with healthcare providers, commissioners, community and voluntary
sector organisations to strengthen service delivery and community engagement. Lead initiatives that
raise awareness of hospice services and support the co-production of services
with patients, carers, volunteers and community stakeholders. Provide strategic
leadership for volunteer services, expanding volunteer-led programmes and
demonstrating their impact through measurable outcomes. Identify opportunities
for service growth, research, external funding and new models of care that
extend the reach and impact of hospice services. Represent the Hospice
at local, regional and national forums, promoting excellence in supportive and
rehabilitative palliative care.Safeguarding Act as the Hospices
Designated Safeguarding Lead for adults and children. Provide strategic
leadership and expert advice on safeguarding across all Hospice services. Lead the development
and implementation of safeguarding policies, procedures and governance
frameworks. Ensure effective
management of safeguarding concerns, working closely with statutory and partner
agencies. Promote a culture of
safeguarding, dignity and inclusion across the organisation. Monitor safeguarding
compliance, training, audits and organisational learning, providing assurance
to senior leadership and the board. Ensure safeguarding
practice supports the Hospices commitment to quality, equity of access and
protecting vulnerable people.Research, Education and Innovation Provide strategic and
operational leadership for supportive care services, ensuring safe, effective,
compassionate and high-quality care. Lead and develop
managers, multidisciplinary teams and volunteers, promoting a positive,
inclusive and values-driven culture. Lead workforce
planning, recruitment, succession planning, staff development and wellbeing to
ensure services are sustainable and responsive to future needs. Promote continuous
learning, innovation, quality improvement and reflective practice. Ensure effective
governance, safeguarding, risk management, quality assurance and regulatory
compliance across all services. Monitor performance,
outcomes and key indicators, using data, audit and feedback to drive
improvement and demonstrate impact. Manage budgets,
resources and workforce utilisation effectively, ensuring value for money and
financial sustainability. Lead the development
of volunteer contributions across supportive care services, maximising
engagement and impact. Produce assurance and
performance reports for the Senior Management Team, Committees and Board.
Participate in the Hospice Manager On-Call rota and
contribute to organisational leadership and strategic development.Management and Workforce Development Promote evidence-based
practice across supportive care services. Support research,
innovation and service evaluation activities. Develop partnerships
with education providers and clinical networks. Ensure learning from
research and best practice is embedded across services
Participate in the hospice education programme.
Job description
Job responsibilitiesStrategic Leadership Lead the development and delivery of the Supportive Care Services
Departmental Plan in line with the Hospice Strategy 2026 - 2031. Develop innovative approaches to supportive and rehabilitative
palliative care that increase reach, accessibility and impact. Contribute to organisational planning, governance, quality improvement
and business development initiatives. Ensure services support the Hospice vision that everyone with a
life-limiting illness is supported to live well until the end of life. Champion the Hospice values of compassion, advocacy, justice, quality
and respect for human dignity.Service Development and Community Engagement Lead the development
and transformation of integrated supportive care services across inpatient,
outpatient, and community, virtual and volunteer-led settings. Drive innovation,
service redesign and the expansion of supportive care, rehabilitation and
wellbeing services to improve access, outcomes and sustainability. Ensure services are
responsive to the needs of diverse and underserved communities, reducing health
inequalities and improving equitable access to hospice care. Develop strategic
partnerships with healthcare providers, commissioners, community and voluntary
sector organisations to strengthen service delivery and community engagement. Lead initiatives that
raise awareness of hospice services and support the co-production of services
with patients, carers, volunteers and community stakeholders. Provide strategic
leadership for volunteer services, expanding volunteer-led programmes and
demonstrating their impact through measurable outcomes. Identify opportunities
for service growth, research, external funding and new models of care that
extend the reach and impact of hospice services. Represent the Hospice
at local, regional and national forums, promoting excellence in supportive and
rehabilitative palliative care.Safeguarding Act as the Hospices
Designated Safeguarding Lead for adults and children. Provide strategic
leadership and expert advice on safeguarding across all Hospice services. Lead the development
and implementation of safeguarding policies, procedures and governance
frameworks. Ensure effective
management of safeguarding concerns, working closely with statutory and partner
agencies. Promote a culture of
safeguarding, dignity and inclusion across the organisation. Monitor safeguarding
compliance, training, audits and organisational learning, providing assurance
to senior leadership and the board. Ensure safeguarding
practice supports the Hospices commitment to quality, equity of access and
protecting vulnerable people.Research, Education and Innovation Provide strategic and
operational leadership for supportive care services, ensuring safe, effective,
compassionate and high-quality care. Lead and develop
managers, multidisciplinary teams and volunteers, promoting a positive,
inclusive and values-driven culture. Lead workforce
planning, recruitment, succession planning, staff development and wellbeing to
ensure services are sustainable and responsive to future needs. Promote continuous
learning, innovation, quality improvement and reflective practice. Ensure effective
governance, safeguarding, risk management, quality assurance and regulatory
compliance across all services. Monitor performance,
outcomes and key indicators, using data, audit and feedback to drive
improvement and demonstrate impact. Manage budgets,
resources and workforce utilisation effectively, ensuring value for money and
financial sustainability. Lead the development
of volunteer contributions across supportive care services, maximising
engagement and impact. Produce assurance and
performance reports for the Senior Management Team, Committees and Board.
Participate in the Hospice Manager On-Call rota and
contribute to organisational leadership and strategic development.Management and Workforce Development Promote evidence-based
practice across supportive care services. Support research,
innovation and service evaluation activities. Develop partnerships
with education providers and clinical networks. Ensure learning from
research and best practice is embedded across services
Participate in the hospice education programme.Person Specification
Experience
EssentialSignificant senior leadership experience within palliative, community or social care services Experience of partnership working across health, social care and voluntary sector organisationsExperience of leading large multidisciplinary teamsAble to conduct oneself in accordance with the Core Values and of St. Josephs HospiceSignificant knowledge of adult and childrens safeguarding legislation & procedures Experience of budget management and resource planning
Qualifications
EssentialProfessional registration in a health or social care professionMasters degree in a relevant subject or equivalent experienceDesirableLeadership or management qualification
Person Specification

Experience
EssentialSignificant senior leadership experience within palliative, community or social care services Experience of partnership working across health, social care and voluntary sector organisationsExperience of leading large multidisciplinary teamsAble to conduct oneself in accordance with the Core Values and of St. Josephs HospiceSignificant knowledge of adult and childrens safeguarding legislation & procedures Experience of budget management and resource planning
Qualifications
EssentialProfessional registration in a health or social care professionMasters degree in a relevant subject or equivalent experienceDesirableLeadership or management qualificationDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).Employer detailsEmployer nameSt Joseph's HospiceAddressMare StreetLondonE8 4SAUnited KingdomEmployer's websiteEmployer detailsEmployer nameSt Joseph's HospiceAddressMare StreetLondonE8 4SAUnited KingdomEmployer's website