Job summaryWe are looking for 1 WTE PCN Care Coordinator/HCA with excellent communication and administrative skills to work with the GPs and other clinicians within the Mawbey Group Practice - North Lambeth PCN.You will be working with GPs and other clinicians, to assist patients in the management of their care.This role will be based on the needs of the practice and support the work of the PCN at practice level. These may vary from time to time depending on contractual needs.In particular, the focus on performing annual reviewsNHS Health ChecksDiabetes reviewsChronic Pain Physical reviewsIn addition, maintaining recall systems in conjunction with the clinical lead and Practice manager.This is not an exclusive list, and the role will develop over time and the needs of the practice and there is an understanding of the need for flexibility and willingness to adapt to the practice requirements including supporting the administration team as required.You will be none judgmental, empathetic as the first point of contact for patients, clinicians and community carers. Identifying personalised care plans, engaging them in training and employment to improve their wellbeing.Having excellent time management skills will be important to manage your workloads and deliver role objectives within the timescales*Previous applicants need not apply*Main duties of the jobNorth Lambeth Primary Care Network are excited to advertise a new role in our networkAs a Care coordinator you will play a crucial role in supporting patients in preparing for or in following-up clinical conversations they have with primary care professionals.You will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed.As a HCA you will also be expected to provide first line basic care (within the parameter of their recognised qualifications and training) to support the nursing team in the management of patients clinical conditions.This will includeOffering a regular Phlebotomy serviceAssisting both the nursing team and administration teamTriage duties if appropriateBasic careBlood pressureWeightHeightDressingsYou will focus delivery of the comprehensive model to reflect local priorities, health inequalities or population health management risk stratification.About usNorth Lambeth PCN:North Lambeth Primary Care Network consists of 6 practices (Hurley and Riverside Practices, Lambeth Walk Group Practice, Mawbey Group Practice, South Lambeth Road Group Practice, Waterloo Health Centre and the Vauxhall Surgery) working together to provide excellent patient care to a population of over 69,000 patients. As a Network we are striving to be at the forefront of PCN development and are involved in several exciting pilot projects.We are committed to promoting equality, diversity, and inclusion and welcome applications from individuals with disabilities. Reasonable adjustments can be made throughout the recruitment process, and support and guidance are available at every stage.We are proud to be an equal opportunities employer and are dedicated to creating an inclusive workplace where everyone can thrive.All applications for this post need to make an online application.Please note that our vacancies may close before the advertised closing date if sufficient suitable applicants are received.All shortlisted applicants will be contacted via email. If you have not been contacted within 4 weeks of the closing date you should assume that you have not been shortlisted.Please ensure that you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified.DetailsDate posted07 August 2026Pay schemeOtherSalary 29,250 a year ContractPermanentWorking pattern Full-time Reference numberA1199-26-0019Job locationsMawbey Group Practice39 Wilcox CloseLondonSW8 2UDUnited KingdomJob descriptionJob responsibilities1x PCN Care Coordinator/HCA wanted at North Lambeth Primary Care NetworkRole TitlePCN Care Coordinator/HCAGrade/SalarySalary: 29,250Hours37.5 hours per week.DurationPermanentReporting toPCN Network ManagerLocationMawbey Group Practice - North Lambeth Primary Care NetworkKey responsibilitiesScope and AuthorityScope of role and levels of authority are as defined within this job description. The postholder will be expected to undertake clinical tasks and duties that have been delegated to them and follow clear protocols.Key result areasCommunicationCommunicate effectively with other team members. Attend PCN clinical Co-ordinator meetingsCommunicate effectively with patients and carers, being transparent about the limits of their competence, checking that patients concerns are addressed, and recognising their needs for alternative methods of communication.Assist in raising awareness of health and well-being, and how it can be promoted.Maintain the nursing notice board in the waiting room and promote good health with educational material liaising with patient services staff as required.Respond to requests from patients and clinical staff for health information leaflets within their area of competency.Use problem resolution skills to defuse difficult situations so that the patient feels heard and that their concerns are acted on and complaints are resolved.Communicate immediately with senior clinical colleagues when unsure of own competency or how to address patients needs.Information ManagementRecord information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate.Maintain confidentiality of information relating to patients, relatives, staff and the practiceTake the necessary precautions when transmitting information.Use standardised codes and templates to record clinical activity for monitoring and audit.Service development and qualityEnsure own actions are consistent with clinical governance systems and to practise in accordance with agreed standards of care.Understand the clinical governance aspects of the role and alert senior staff of any clinical risk.Contribute to the preparation of local guidelines, protocols and standardsEnable patients to access appropriate professionals in the team.Working with members of the nursing team operate the clinical stock controlBe aware of current approaches, including research, to the management of patient care within general practiceAlert team leader and Practice managers to areas of practice that could change to enhance the effectiveness and efficiency of the practice and actively contributing to the development of an improvement culture.Professional developmentTake responsibility for own development and learning, including participating in supervision and recording own personal development.To participate in annual appraisal process both at practice level and PCN levelWork with management on any new training requirements.Understand the roles and responsibilities of other members of the practice.Understand the legal issues pertinent to the roleAssist where appropriate in current clinical audit.Maintain skills to administer first aid and resuscitationHave a working knowledge of local Vulnerable Adults and child protection proceduresHealth, Safety and SecurityIdentify and manage risk in relation to work activitiesAdopt management of infection hazards including:Hand washingUniversal hygiene proceduresCollection and handling of laboratory specimensSegregation and disposal of waste materials including blood and body fluid spillagesDecontamination of clinical equipmentReporting of sharps injuriesAssist patients and colleagues in adopting sound infection control measuresPractise safe management of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health.Calibrate clinical equipment as required reporting any faults to the team leader.GeneralTo undertake any reasonable duties that aid the smooth running of the practice including participating in the good housekeeping/domestic needs of the Practice. Job description Job responsibilities1x PCN Care Coordinator/HCA wanted at North Lambeth Primary Care NetworkRole TitlePCN Care Coordinator/HCAGrade/SalarySalary: 29,250Hours37.5 hours per week.DurationPermanentReporting toPCN Network ManagerLocationMawbey Group Practice - North Lambeth Primary Care NetworkKey responsibilitiesScope and AuthorityScope of role and levels of authority are as defined within this job description. The postholder will be expected to undertake clinical tasks and duties that have been delegated to them and follow clear protocols.Key result areasCommunicationCommunicate effectively with other team members. Attend PCN clinical Co-ordinator meetingsCommunicate effectively with patients and carers, being transparent about the limits of their competence, checking that patients concerns are addressed, and recognising their needs for alternative methods of communication.Assist in raising awareness of health and well-being, and how it can be promoted.Maintain the nursing notice board in the waiting room and promote good health with educational material liaising with patient services staff as required.Respond to requests from patients and clinical staff for health information leaflets within their area of competency.Use problem resolution skills to defuse difficult situations so that the patient feels heard and that their concerns are acted on and complaints are resolved.Communicate immediately with senior clinical colleagues when unsure of own competency or how to address patients needs.Information ManagementRecord information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate.Maintain confidentiality of information relating to patients, relatives, staff and the practiceTake the necessary precautions when transmitting information.Use standardised codes and templates to record clinical activity for monitoring and audit.Service development and qualityEnsure own actions are consistent with clinical governance systems and to practise in accordance with agreed standards of care.Understand the clinical governance aspects of the role and alert senior staff of any clinical risk.Contribute to the preparation of local guidelines, protocols and standardsEnable patients to access appropriate professionals in the team.Working with members of the nursing team operate the clinical stock controlBe aware of current approaches, including research, to the management of patient care within general practiceAlert team leader and Practice managers to areas of practice that could change to enhance the effectiveness and efficiency of the practice and actively contributing to the development of an improvement culture.Professional developmentTake responsibility for own development and learning, including participating in supervision and recording own personal development.To participate in annual appraisal process both at practice level and PCN levelWork with management on any new training requirements.Understand the roles and responsibilities of other members of the practice.Understand the legal issues pertinent to the roleAssist where appropriate in current clinical audit.Maintain skills to administer first aid and resuscitationHave a working knowledge of local Vulnerable Adults and child protection proceduresHealth, Safety and SecurityIdentify and manage risk in relation to work activitiesAdopt management of infection hazards including:Hand washingUniversal hygiene proceduresCollection and handling of laboratory specimensSegregation and disposal of waste materials including blood and body fluid spillagesDecontamination of clinical equipmentReporting of sharps injuriesAssist patients and colleagues in adopting sound infection control measuresPractise safe management of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health.Calibrate clinical equipment as required reporting any faults to the team leader.GeneralTo undertake any reasonable duties that aid the smooth running of the practice including participating in the good housekeeping/domestic needs of the Practice.Person Specification Personal Qualities & Attributes EssentialAbility to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.Able to work as part of a teamAble to support people in a way that inspires trust and confidence, motivating others to reach their potentialAbility to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders.Excellent negotiating skillsAbility to maintain effective working relationships and to promote collaborative practice with all colleagues in PCN and the various Practice teamsDemonstrates personal accountability, emotional resilience and works well under pressure Skills and knowledge EssentialKnowledge of the personalised care approachAdvanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reportsCreative problem solver and willing to search for hard-to-find informationDesirableKnowledge of general practice clinical systems, such as, EMIS ERS, Footfall Ability to read large amounts of information and extract the salient points, to analyse data and report on findings Other EssentialMeets DBS reference standards and has a clear criminal record, in line with the law on spent convictionsAccess to own transport and ability to travel across the locality on a regular basisContinued commitment to improve skills and ability in new areas of work Experience EssentialExperience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work)Experience of data collection and providing monitoring information to assess the impact of servicesExperience of partnership/collaborative working and of building relationships across a variety of organisationsExperience of working with or in general practiceWorking in a multi-disciplinary setting where influence and negotiation is requiredKnowledge/familiarity with medical terminologyDesirableExperience of supporting people, their families and carers in a related role (including unpaid work)Experience in use of databasesVulnerable adults awareness Experience of care of the elderly Qualifications EssentialECDL or equivalentDiploma/ HNC level (or relevant experience)NVQ Level 2 Business Administration (or relevant experience)Demonstrable commitment to professional and personaldevelopmentHCA Qualified Person Specification Personal Qualities & Attributes EssentialAbility to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.Able to work as part of a teamAble to support people in a way that inspires trust and confidence, motivating others to reach their potentialAbility to communicate effectively, both verbally and in writing, with people, their families, carers, partner agencies and stakeholders.Excellent negotiating skillsAbility to maintain effective working relationships and to promote collaborative practice with all colleagues in PCN and the various Practice teamsDemonstrates personal accountability, emotional resilience and works well under pressure Skills and knowledge EssentialKnowledge of the personalised care approachAdvanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reportsCreative problem solver and willing to search for hard-to-find informationDesirableKnowledge of general practice clinical systems, such as, EMIS ERS, Footfall Ability to read large amounts of information and extract the salient points, to analyse data and report on findings Other EssentialMeets DBS reference standards and has a clear criminal record, in line with the law on spent convictionsAccess to own transport and ability to travel across the locality on a regular basisContinued commitment to improve skills and ability in new areas of work Experience EssentialExperience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work)Experience of data collection and providing monitoring information to assess the impact of servicesExperience of partnership/collaborative working and of building relationships across a variety of organisationsExperience of working with or in general practiceWorking in a multi-disciplinary setting where influence and negotiation is requiredKnowledge/familiarity with medical terminologyDesirableExperience of supporting people, their families and carers in a related role (including unpaid work)Experience in use of databasesVulnerable adults awareness Experience of care of the elderly Qualifications EssentialECDL or equivalentDiploma/ HNC level (or relevant experience)NVQ Level 2 Business Administration (or relevant experience)Demonstrable commitment to professional and personaldevelopmentHCA QualifiedDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameHurley GroupAddressMawbey Group Practice39 Wilcox CloseLondonSW8 2UDUnited KingdomEmployer's websiteEmployer detailsEmployer nameHurley GroupAddressMawbey Group Practice39 Wilcox CloseLondonSW8 2UDUnited KingdomEmployer's website
HCA / Healthcare Assistant (Care Coordinator) in London employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
