Digital Transformation Lead in London

Job summarySt Johns Way Medical Centre is seeking a Digital
Transformation Lead to support the safe and effective use of digital systems
across the Practice. The postholder will improve patient access and staff
workflows, use EMIS Web data to inform service improvement, and help colleagues
make confident use of our systems. The role will work closely with Practice
staff, PCN colleagues, NHS partners and digital suppliers.Main duties of the job1.
Supporting practices to adopt new technology
that improves patient access and experience2.
Reviewing and improving digital maturity across
the Practice and PCN3.
Using data to understand demand, capacity, and
activity, and to drive service improvement4.
Working within Integrated Neighbourhood Teams
alongside general practice, community services, social care, and voluntary
organisations5.
Building strong working relationships across
practices and wider system partners6.
Supporting governance, risk management, and
reporting linked to transformation and digital projectsAbout usSt Johns Way Medical Centre is a well-established NHS GP
practice located in Archway, serving a diverse local population of 12,000 with
a strong focus on accessible, high-quality primary care. The practice provides
comprehensive medical services including diagnosis and treatment of acute and
chronic conditions, preventative care, family planning, maternity services, and
a range of diagnostic and screening services.From its establishment, the practice has aimed to deliver
patient-centred care that is responsive, safe, and effective. St Johns Way
Medical Centre aims to provide high-quality, accessible, and compassionate
primary care to its diverse community, with a strong focus on safety,
effectiveness, and patient-centred care. The practice is committed to
delivering timely access through a responsive triage system, supportingboth physical and mental wellbeing through a
multidisciplinary team, and working collaboratively within its Primary Care
Network to improve population health and reduce inequalities. It also promotes
prevention, early intervention, and digital access where appropriate, while
continuously improving services through patient feedback, clinical governance,
and a culture of learning.DetailsDate posted07 October 2026Pay schemeOtherSalary
Depending on experience
ContractPermanentWorking pattern

Full-time,

Flexible working

Reference numberA Job locations96 St. John's WayLondonN19 3RNUnited KingdomJob descriptionJob responsibilitiesKey Duties and ResponsibilitiesTechnology Adoption and Patient AccessSupport the implementation and effective day-to-day use of the Practices digital systems to improve patient access, experience and staff workflows.Support relevant NHS and local digital initiatives, checking that changes are workable for the Practice and improve access to services for patients.Practice CollaborationBuild relationships and facilitate collaboration between member practices to support the delivery of care to each other's patients, for example through enhanced access or other hub-type working arrangementsDigital MaturityReview and improve the SJW's digital maturityWork with the Integrated Care System (ICS) and other partners to ensure that digital and operational Practice transformation is embedded in, and aligned with, ICS and national strategiesData and InsightUse EMIS Web searches and reports to understand demand, capacity and activity, check data quality, and identify practical improvements to patient access and Practice operations.Use data to support population health management and improvements in care quality and practice operational efficiencyUnderstand the type and intensity of support needs across the Practice and coordinate this support, including through organisational development (OD) programmesPresent data insights to support service improvement and reduction in unwarranted variationNeighbourhood and Integrated WorkingWork within Integrated Neighbourhood Teams (INTs), collaborating with general practice, community services, social care, and voluntary organisationsSupport delivery of place-based, population health-focused care, and contribute to reducing health inequalities and improving accessParticipate in multi-disciplinary team (MDT) meetings and neighbourhood forums as requiredStakeholder Engagement and CommunicationBuild strong working relationships across PCN member practices and system partnersCommunicate digital changes clearly to staff and patients, and plan and deliver practical training, coaching and follow-up support to build staff confidence and skills. Identify training needs and arrange further upskilling where needed.Governance and QualityEnsure digital activity follows the Practices governance, information governance and data protection requirements.Support clinical IT safety and digital risk management, recording and escalating safety concerns, incidents and supplier issues through the appropriate Practice processes.Monitor and report on performance against relevant PCN and DES objectives, maintaining accurate documentationWorking ConditionsTravel across GP practices, community settings and care homes as service delivery requiresA combination of office-based, remote, and on-site workingGeneral TermsThe postholder must maintain confidentiality at all times in relation to staff, patient, and Practice business information, in accordance with data protection legislation and the Practice's data sharing and data processing arrangementsThe postholder is required to work in accordance with the Practice's equality, diversity, and health and safety policies
Job description
Job responsibilitiesKey Duties and ResponsibilitiesTechnology Adoption and Patient AccessSupport the implementation and effective day-to-day use of the Practices digital systems to improve patient access, experience and staff workflows.Support relevant NHS and local digital initiatives, checking that changes are workable for the Practice and improve access to services for patients.Practice CollaborationBuild relationships and facilitate collaboration between member practices to support the delivery of care to each other's patients, for example through enhanced access or other hub-type working arrangementsDigital MaturityReview and improve the SJW's digital maturityWork with the Integrated Care System (ICS) and other partners to ensure that digital and operational Practice transformation is embedded in, and aligned with, ICS and national strategiesData and InsightUse EMIS Web searches and reports to understand demand, capacity and activity, check data quality, and identify practical improvements to patient access and Practice operations.Use data to support population health management and improvements in care quality and practice operational efficiencyUnderstand the type and intensity of support needs across the Practice and coordinate this support, including through organisational development (OD) programmesPresent data insights to support service improvement and reduction in unwarranted variationNeighbourhood and Integrated WorkingWork within Integrated Neighbourhood Teams (INTs), collaborating with general practice, community services, social care, and voluntary organisationsSupport delivery of place-based, population health-focused care, and contribute to reducing health inequalities and improving accessParticipate in multi-disciplinary team (MDT) meetings and neighbourhood forums as requiredStakeholder Engagement and CommunicationBuild strong working relationships across PCN member practices and system partnersCommunicate digital changes clearly to staff and patients, and plan and deliver practical training, coaching and follow-up support to build staff confidence and skills. Identify training needs and arrange further upskilling where needed.Governance and QualityEnsure digital activity follows the Practices governance, information governance and data protection requirements.Support clinical IT safety and digital risk management, recording and escalating safety concerns, incidents and supplier issues through the appropriate Practice processes.Monitor and report on performance against relevant PCN and DES objectives, maintaining accurate documentationWorking ConditionsTravel across GP practices, community settings and care homes as service delivery requiresA combination of office-based, remote, and on-site workingGeneral TermsThe postholder must maintain confidentiality at all times in relation to staff, patient, and Practice business information, in accordance with data protection legislation and the Practice's data sharing and data processing arrangementsThe postholder is required to work in accordance with the Practice's equality, diversity, and health and safety policiesPerson Specification
Experience
EssentialChange management skillsExcellent communication, facilitation, influencing and negotiation skillsAbility to analyse complex information and explain uncertainty, risk and potential impactAbility to identify dependencies and understand how changes may affect other services or teamsAbility to communicate clearly with clinicians, Practice colleagues, partners and IT suppliersAbility to deliver practical training and coach staff with different levels of digital confidenceDesirableWorkshop design and facilitation skills
Qualifications
EssentialEssentialExperience in operational management, transformation or programme deliveryExtensive handson experience using EMIS Web searches and reporting, including building, running, checking and interpreting searches and reportsExperience using data and reports to understand service demand and support operational improvementExperience of service improvement and change managementExperience supporting the implementation, improvement or adoption of digital systems in general practice or primary careExperience in digital transformationExperience producing clear written reports and explaining complex information and dataExperience developing and monitoring project plans or change implementation plansExperience communicating effectively with IT suppliers, clinicians, partners and staffExperience contributing to IT clinical governance, digital risk management or IT safety processesExperience delivering training, coaching or practical support to help staff use digital systems and build their skillsExperience presenting complex issues to managers or partners to support decisionsExperience using Docman AI and PATCHSDesirableDesirableKnowledge of the Network Contract DES and NHS Long Term PlanExperience of line management, staff motivation and developmentExperience developing project scopes, initiation documents or business casesExperience as a formal project managerExperience using AccuRx, TeamNet or other GP digital systemsExperience using NHS England digital services such as GP Connect and the NHS AppExperience leading a change initiative that needed to be reviewed or replanned after it started
Person Specification

Experience
EssentialChange management skillsExcellent communication, facilitation, influencing and negotiation skillsAbility to analyse complex information and explain uncertainty, risk and potential impactAbility to identify dependencies and understand how changes may affect other services or teamsAbility to communicate clearly with clinicians, Practice colleagues, partners and IT suppliersAbility to deliver practical training and coach staff with different levels of digital confidenceDesirableWorkshop design and facilitation skills
Qualifications
EssentialEssentialExperience in operational management, transformation or programme deliveryExtensive handson experience using EMIS Web searches and reporting, including building, running, checking and interpreting searches and reportsExperience using data and reports to understand service demand and support operational improvementExperience of service improvement and change managementExperience supporting the implementation, improvement or adoption of digital systems in general practice or primary careExperience in digital transformationExperience producing clear written reports and explaining complex information and dataExperience developing and monitoring project plans or change implementation plansExperience communicating effectively with IT suppliers, clinicians, partners and staffExperience contributing to IT clinical governance, digital risk management or IT safety processesExperience delivering training, coaching or practical support to help staff use digital systems and build their skillsExperience presenting complex issues to managers or partners to support decisionsExperience using Docman AI and PATCHSDesirableDesirableKnowledge of the Network Contract DES and NHS Long Term PlanExperience of line management, staff motivation and developmentExperience developing project scopes, initiation documents or business casesExperience as a formal project managerExperience using AccuRx, TeamNet or other GP digital systemsExperience using NHS England digital services such as GP Connect and the NHS AppExperience leading a change initiative that needed to be reviewed or replanned after it startedDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameSt John’s Way Medical CentreAddress96 St. John's WayLondonN19 3RNUnited KingdomEmployer's websiteEmployer detailsEmployer nameSt John’s Way Medical CentreAddress96 St. John's WayLondonN19 3RNUnited KingdomEmployer's website